ECKM Mini tracks

Mini Track Call for Papers on Knowledge Management Practices in Healthcare

Prof. Chiara Verbano

Dr. Maria Crema

Prof. Isabel Maria Macedo

Mini Track co-Chairs: Prof. Chiara Verbano, Dr. Maria Crema and Prof. Isabel Maria Macedo

ECKM 2018 Mini Track on Knowledge Management Practices in Healthcare

The healthcare sector provides a rich setting to exploit and develop knowledge management frameworks, practices and techniques to help organisations in achieving their objectives and goals.

Healthcare organizations are under great pressure to reduce the cost of medical services and to increase productivity while meeting timely, effectiveness, safety and other healthcare quality goals. The need to balance growing demand on the system with sustainability objectives implies the adoption of more effective management frameworks. Researching knowledge management practices and tools in healthcare organizations offers the opportunity to examine how large amounts of explicit and overall tacit knowledge can be handled to improve processes and performance.

This mini track aims to stimulate discussion about theoretical and practical aspects of knowledge management in the healthcare context. We welcome papers that report conceptual and empirical research addressing practices and tools in the areas of knowledge creation, knowledge acquisition, knowledge assimilation, and knowledge sharing applied at the individual, group and organizational levels in the healthcare sector.

Specific areas of research interest for this Mini Track (but not limited to) are:

  • KM and ICT (e.g. e-health, e-medicine, telemedicine, electronic medical record, personal health record, clinical decision support systems, social media)
  • KM and Intellectual Capital (e.g. social practices of knowledge acquisition and sharing such as communities of practice, professional networks)
  • KM to improve quality in healthcare processes (e.g. clinical process management, health lean management, choosing wisely, evidence based management, clinical risk management)
  • KM and Performance (e.g. administrative database research, big data, performance measures)
  • KM and value co-creation (e.g. processes of collaborative value co-creation among key stakeholders)
  • KM and organizational culture (e.g. role of organizational culture on shaping knowledge sharing)



Mini Track Call for Papers on Knowledge Strategies in Turbulent Times

Mini Track Chair: Dr. Constantin Bratianu

ECKM 2018 Mini Track Call for Papers on Knowledge Strategies in Turbulent Times

Knowledge strategies represent the effort of strategic thinking to design and implement strategies in knowledge management. They contribute to business performance especially in today’s changing environment as a result of turbulent times. Knowledge strategies become necessary in the knowledge economy, where the intangible resources are dominant and there is a shift of paradigm from strategic planning to emergent knowledge strategies. Increasing uncertainty and complexity of the new business environment require a new way of thinking which is reflected in the designing and implementation of the knowledge strategies.

Specific areas of research interest for this Mini Track (but not limited to) are:

  • Strategic thinking and systems thinking.
  • Knowledge management challenges in turbulent times.
  • Decision making in knowledge management in conditions of increasing uncertainty and complexity.
  • The influence of knowledge strategies on the firm’s performances.
  • Knowledge strategies to increase knowledge creation and knowledge sharing.
  • Knowledge strategies to reduce knowledge loss, knowledge leakage and knowledge underuse.


Mini Track Call for Papers on Current Issues in Intellectual Capital

Mini Track Chair: Dr. John Dumay

ECKM 2018 Mini Track on Current Issues in Intellectual Capital

Intellectual capital is a topic going under considerable change, especially since 2012 when Guthrie et al. (2012) introduced the third stage of IC research based on IC in practice. Thus, IC research shifted from examining IC as a good idea and developing models for measuring, managing, and reporting IC to understand the managerial implications of IC in action inside organisations. Since then, Dumay and Garanina (2013) identified a fourth stage based on how organisations’ IC practices impacted on the wider ecosystem they directly impact. Now, IC research has truly taken a practice turn in public and private organisations (Guthrie and Dumay, 2015) and many researchers now are beginning to outline  how IC extends to the intersection of organisations with how they creating utility, social and environmental value beyond just economic value (Dumay, 2016). Now, there are calls for IC to extend to a fifth stage that changes the research focus from “What is IC worth to investors, customers, society and the environment?” to “Is managing IC a worthwhile endeavour?” (Dumay et al., 2017a; Dumay et al., 2017b). Thus we call for papers that continue to explore different stages of research to ensure that IC continues to evolve.

Specific areas of research interest for this Mini Track (but not limited to) are:

  • Case studies of IC in practice
  • IC in different contexts such as public and third sector organisations and their impact beyond the organisation
  • How IC intersects with contemporary reporting frameworks such as the GRI, integrated reporting and the EU Directive on non-financial reporting
  • IC and how it can be applied to solving wider societal issues based on economic, social justice and the environment
  • IC and its application to the UN Sustainable Development Goals (see

Mini Track Call for Papers on Knowledge Management in the Industry 4.0 Scenario

Prof. Eleonora Di Maria

Prof. Marco Bettiol

Mini Track Co-Chairs:  Prof. Eleonora Di Maria and Prof. Marco Bettiol

ECKM 2018 Mini Track on Knowledge Management in the Industry 4.0 Scenario

The new scenario of industry 4.0 related to a large set of technologies – from advanced robotics to additive manufacturing, from Internet of Things (IoT) to big data and cloud – is challenging how firms create and share knowledge within and across organizations.

These new technologies offer the opportunity to acquire knowledge from a larger number of sources and with greater level of detail at the different points of the value chain than before. Moreover, the dynamic relationship between the digital (cyber) and analogical (physical) level open new issues on how firms approach innovation, organize activities across spaces, and develop new relationships with suppliers, customers.

Research on how such emerging technological landscape transform factories, services, products, and organizations in general has to be further developed from multiple angles.

The mini-tracks aim stimulating theoretical studies and empirical analysis concerning knowledge management in the fourth industrial revolution exploring KM strategies, tools, and practices.

Suggested topics include but are not limited to:

  • Knowledge codification and digital manufacturing
  • Innovation, new product development, the role of customers and 3D printing
  • IoT and customer knowledge management
  • KM, cognitive and spatial proximity, and industry 4.0
  • SMEs and knowledge management in the industry 4.0 scenario
  • Knowledge-intensive business services (KIBS) and industry 4.0

Mini Track Call for Papers on Knowledge Management in Servitization

Mini Track Co-Chairs:  Prof. Marco Paiola

ECKM 2018 Mini Track on Knowledge Management in Servitization

Connected products are transforming both business and consumer markets landscapes, making space for brand new data-based service-oriented business models, transforming and disrupting traditional strategic approaches. In fact, technologies like the Internet of Things (IOT and IIOT), the cloud and (big) data analysis are forcing firms to create entirely new business models, migrating from the product-centric approaches to (digitally-based) service-oriented ones (Service 4.0). Nonetheless, digital disruption and transformation is a quite recent research stream, and little research has been made on the topic with specific attention to its impact on service business models and servitization, in particular with respect to the KM implication.

It's quite acknowledgeable that, as far as the management of knowledge is considered, this transformation poses several challenges to large and small firms: IOT devices, smart products and smart service platforms allow firms to collect and analyse an unprecedented amount of data regarding processes, customers and users, transforming the way in which firms manage internal and inter-organizational processes.

This new technology-boosted landscape involves knowledge management strategies and practices in different ways and affecting multiple areas: the strategies for improving, extending and transforming firms' knowledge base; the methods and instruments for creating and sharing knowledge; the degree and importance of external knowledge sourcing; the importance of (local) knowledge intensive business services firms in the transformation.

The mini-track's aim is to represent an initial platform for stimulating theoretical and empirical studies regarding a complete spectrum of knowledge management strategies, tools, and practices.

Suggested topics include but are not limited to:

  • KM in digital servitization strategies
  • Servitization, KIBS and local innovation systems
  • Knowledge creation and sharing in digital transformation projects
  • KM in the management of new data based services (Service 4.0, Internet of Services)
  • IOT, IIOT and CRM knowledge-based management in services
  • KM in data-based smart services in manufacturing companies
  • KM and knowledge strategies in SMEs servitization strategies