ICTR Biographies

Below are the ICTR Biographies of the Conference and Programme Chairs, Key Note Speakers and Mini-Track Chairs.

Conference and Programme Chairs

Cândida Silva is a Professor of Technologies and Information Systems at School of Hospitality and Tourism of Polytechnic Institute of Porto (ESHT/P.PORTO), Portugal. President of Technical-Scientific Council and Head of International Relations of ESHT/P.PORTO and was Director of Department of Informatics and Mathematics of ESHT/P.PORTO. Her PhD was in in Information Systems and Technologies, Master in Industrial Engineering, and a Degree in Computer Science Engineering, all by School of Engineering of University of Minho. Candida is a principal researcher of CiTUR – Centre for Tourism Research, Development and Innovation. Researcher and a collaborator in the group of Information Systems and Technologies for the Transformation of Organizations and Society (ISTTOS) at the Algoritmi Centre of the University of Minho. She is an active member the organization committee of several national academic seminars and conferences, reviewer of several international conferences and journals, and has several scientific papers and communications.

Mónica Oliveira holds the title of Specialist in Hotel and Restaurant studies, Vice-President and professor at School of Hospitality and Tourism of the Polytechnic of Porto. She developed the training, coordination, educational guidance for Turismo de Portugal from 1998 to 2017 and was nominated by Turismo de Portugal to prepare their exams and be a member of the evaluation jury. She was also appointed as a representative of Turismo de Portugal for evaluation of the Final Assessment Tests of some Professional Courses in active service. Both her professional and research experience in Tourism and Hospitality since 1991, gives her the ability to critically analyse market needs and future trends.

Susana Silva is a full professor at School of Hospitality and Tourism of Polytechnic Institute of Porto (ESHT/P.PORTO), with master and PhD degrees in Psychology. She teaches in the degree and master courses of restaurant management, tourism, and hospitality. Currently, she is the President of Pedagogical Council and Head of Communication Office at ESHT/P.PORTO. Member of the Unit of eLearning and Pedagogical Innovation of P.PORTO (EIPP/P.PORTO) As researcher, she integrates as principal researcher CEOS.PP – Centre of organizational and social studies and as research collaborator CiTUR – Centre for Tourism Research, Development and Innovation. Her research interests are in the field of social sustainability, human resources management, leadership, communication, hard and soft skills, research methodologies, costumer behaviour applied to the field of tourism and hospitality. She has been member of the organization and scientific committee of several national and international academic seminars and conferences, and has several scientific papers and communications.

Keynote Speakers

Antonio Carles is an external auditor and member of the Tequal Advisory Board from the UNWTO Academy. His relationship with the tourism industry began in the year 1996, developing a Quality Control system for the processes that were followed at the Spanish Tourism Offices. In the year 2000 Antonio began a collaboration with the World Tourism Organisation developing the quality approach for the tourism management at destinations and participating in the construction of a System to certify Tourism University Programmes that meet the required UNWTO quality standards, the Tedqual System. Since then, he has carried out audit certification reviews around the world in Universities that deliver Tourism programmes including institutions such as: La Rochelle, Bournemouth, Nebrija (Madrid), Auckland University of Technology, Beijing International Studies University and Sultan Qaboos University, Oman.

Sérgio Guerreiro holds a PhD in Tourism from Univ. of Lisbon, an MSc in Public Management and Administration and a degree in Economics.  He has over 20 years of experience in the field of tourism, working as a policy analyst and Director at Turismo de Portugal. Currently in charge of statistics, business intelligence, entrepreneurship and innovation, he is responsible for the program Tourism 4.0, an integrated program to foster innovation in the tourism sector involving more than 350 startups.  He also represents Portugal at several working groups at UNWTO, OECD and European Travel Commission. He is currently Chairman of the OECD Tourism Committee and Chairman of the European Travel Commission’s Market Intelligence Group.He is Executive Director of NovaSBE’s Westmont Institute of Tourism and Hospitality and a visiting lecturer at Nova-SBE, NOVA-IMS and European University Canarias.

Rita Marques holds a degree (1998) and a master’s degree (2000) in Electrical and Computer Engineering from the University of Porto’s School of Engineering and has an MBA (2007) from the University of Southern California. She has also completed several executive leadership programmes held at the Instituto de Empresa Business School (2018), London Business School (2017) and the University of Texas at Austin (2016).  She was the CEO of Portugal Ventures (2018-2019), Executive Director of Porto Business School’s MBA and Post Graduate programmes (2016-2018), Coordinator of the University of Porto’s Project Unit (2008-2016) and Manager of the Asia-Pacific Market and of the Technology and Tourism sectors at Agência Portuguesa para o Investimento (2003-2006). She was also Senior Consultant at Microsoft Corporation (2006-2007), in the United States, and specialist at ANACOM (2001-2003).  Additionally, she was the Chair of the Portuguese Youth Foundation Supervisory Board up to 2019 and provided consultancy services to several public and private entities related to innovation, public financing, internationalisation and foreign direct investment.  Rita Marques is presently the Secretary of State for Tourism of the XXII Portuguese Government, appointed since 26th October 2019.

Mini-Track Chairs

Alexandra Correia is Associate Professor in Tourism Studies (UN-WTO Tedqual certified) at the Polytechnic Institute of Viana do Castelo, Portugal. She is currently the Course Leader of the Master´s in Innovative Tourism Development. Alexandra holds a Ph.D. from Bournemouth University (UK). Her areas of interest include wine tourism, inter- business cooperation, tourism marketing with a special emphasis on experiential marketing, Social Media in Tourism. 

Luís Correia is a Professor of Hospitality and Tourism at the School of Hospitality and Tourism, Polytechnic Institute of Porto. He holds a PhD in Tourism and has been involved in research and projects in the areas of gastronomy and wine tourism. Over the past 5 years, he has organised “Ao Encontro dos Sabores”, an event in which local and regional food products and wine are promoted. Luís Correia has also been a panel member in different gastronomy and wine awards. He is presently a member of CITUR and GOVCOPP research centres.

Paula Odete Fernandes, PhD in Economics and Management, Professor of Management at the Polytechnic Institute of Bragança (IPB) - Portugal. She is a researcher and Scientific Coordinator of UNIAG and was a researcher at the Research Unit in Business Sciences (NECE-UBI, 2010-2017). Her current research interest is in Tourism Research, Importance-Performance Analysis, Management, Artificial Neural Network and Entrepreneurship.

Fernanda A. Ferreira is a full Professor at the School of Hospitality and Tourism of Polytechnic of Porto, Portugal. She is Director of the Department of Information Systems and Mathematics. She holds a M.Sc. (in 2002), and a PhD in Applied Mathematics from the University of Porto (in 2007). A researcher and coordinator of UNIAG (Applied Management Research Unit, since 2013), her publications, more than 100, cover her main research interest areas Tourism Research, Hospitality Management, Industrial Organization, and Operational Research. (ORCID ID: orcid.org/0000-0002-1335-7821).

Dr Rosa Mariz belongs to the Business Organization area (department of Business) at the University of A Coruna (Spain).  At the present moment she is the coordinator of the Bachelors in Tourism at her institution where she also lectures at the Faculty of Economics and Business different courses related to strategy and organization.

Jorge Marques is Assistant Professor at the University Portucalense (UPT), researcher at REMIT - Research in Economics, Management and Information Technologies and CEGOT - Centre of Studies on Geography and Spatial Planning. Bachelor degree in Hospitality Management from the Higher Institute of Espinho, and PhD in Tourism, Leisure and Culture, from the University of Coimbra (Portugal).

Dr Christopher Moon is a multiple award-winning eco and social entrepreneur and Senior Lecturer in eco-entrepreneurship at Middlesex University. He has a PhD from Imperial College and is a fellow of the RSA, HEA and EEUK. He was formerly Head of Sustainability at two companies and teaches sustainable tourism, sustainable business and entrepreneurship and sustainability. He has over 100 publications including in the International Journal of Hospitality Management 2018. Chris has taken tourism students to Mallorca on study tour regularly where Middlesex has an Erasmus agreement with UIB, Palma. He has presented at UIB international week and was interviewed by Spanish TV on sustainable tourism.

Bebiana Monteiro is a Food Engineer from the Catholic University of Porto and has an MBA from the University of Coimbra and a Masters Degree in Oenology from the University of Trás-os-Montes e Alto Douro. She has experience in production and quality management, winemaking and consulting in several wine regions of Portugal; she created innovative experiences as wine tourism director at the first wine hotel in the Vinho Verde Region. Member of Global Wine Tourism Organization & The Enotourism Academy. In addition to being a teacher, she coordinates gastronomy and wines projects, the Wine School and the Post-graduate courses in Wine Tourism of the School of Hospitality and Tourism, of the Polytechnic Institute of Porto.

Mª Carmen Pardo is a lecturer at the Polytechnic Institute of Viana do Castelo, Portugal, since 2019. Before, she worked for more than 20 years across a number of diverse roles in the tourism sector. She obtained her PhD degree in Antonio Nebrija University (Madrid). Her interests include tourism intelligence for better public decisions takings, smart destinations, and tourism as a sustainable instrument for development.

Teresa Pataco has an Undergraduate Degree (with Honours) and a Masters Degree in Translation Studies from the Faculty of Letters, University of Porto, and is currently doing PhD research in Terminology (focusing on wine tourism) at the University of Vigo. She teaches English for Specific Purposes in the Undergraduate Degree of Hospitality Management of the Polytechnic Institute of Porto and has published translations and articles in related fields. She is presently a member of CEOS and CITUR research centres.

Goretti Silva is the head of Tourism Studies at the Polytechnic Institute of Viana do Castelo, Portugal. She obtained her PhD degree at Bournemouth University (UK). Her interests include tourism as a strategy for rural development, particularly in peripheral regions and protected areas, tourism destination sustainable development. She is currently involved in several research funded projects both at national and international level.

Workshop Facilitators