Two Pre Conference Workshops - Wednesday 24th October 2018
- Role and Experience of Internal and External Users of e-Services
- e-Government Policies and Digital Exclusion
The cost of attending each workshop is £30 for participants registered for the European Conference on Digital Government and £60 for anyone wishing to participate who is not attending the conference. To reserve a place on this workshop please use the online form
For further informaiton email: email@example.com
Wednesday 24th October 2018
10:00 – 12:00
Role and Experience of Internal and External Users of e-Services[Download not found]
Led by Ana Garaikoetxea, Regional Health Service of Catalonia, SpainFor several years now, development of online services that can improve the relations between citizens and public administrations has been constant. Along with adequate infrastructures for internet connectivity and regulatory adaptation for access to services, electronic provision of public services claims a more proactive role of users in the administrative process: they are key factors in the process of providing services. From the perspective of the user, acceptance of the service provider’s communication channel, the design of the user support platform, the range of services offered, the clarity of information offered, or format and ease of interaction/processing are crucial elements in the success of e-services. E-services have been thoroughly scrutinized from many angles, including components, user behaviour, implementation, quality assessment or user satisfaction, among others. We intend to study recent improvements in e-government policies focusing on user experience. Learning Outcomes
- Debate new approaches to meet the exact needs of e-users.
- Study current methodological perspectives to identify e-user expectations, experience, perceived quality and satisfaction.
- Explore new approaches to the design of user-centered e-government policies.
- Increase understanding about user experience, user interface and usability.
Wednesday 24th October 2018
13:00 – 15:00
e-Government Policies and Digital Exclusion[Download not found]
Led by Jorge Prado Casal, Sergas – Galician Health Service / University of Santiago de CompostelaIncorporating millions of people into the “knowledge society” has had very positive outcomes, such as more dynamic social movements, citizen empowerment, and greater transparency in governments. ICT technologies have even contributed to creating new mechanisms to avoid exclusion. However, unexpected side effects have also appeared, creating new risks of exclusion. This affects especially people who have not incorporated ICTs into their daily lives, either by choice or because they lack the ability to acquire the necessary skills for using ICTs effectively. Policies must ensure that the principle of equal access and non-discrimination is respected in the implementation of ICTs. The main objective of this workshop is to make an assessment of the improvements of policies designed to deal with digital exclusion. Learning Outcomes
- Identify best practices of digital inclusion strategies
- Explore the improvements achieved in digital inclusion
- Identify vulnerable population groups at real or potential risk of being
- Study new models for access and interaction
- Explore new ways to assess digital exclusion
The cost of attending each workshop is £30 for participants registered for the European Conference on Digital Government and £60 for anyone wishing to participate who is not attending the conference. To reserve a place on this workshop please use the online form: For further information email: firstname.lastname@example.org