| Paper Title | Author(s) | Page No. |
| Preface | | v |
| Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs | | vi |
| Biographies of contributing authors | | vi |
| Performance Management of the NHS’ Mental Health Care Service Delivery in England: The Role of the Service’ Actors’ (Clients) Collaboration Through Dialogism | Kwesi Korsa Aggrey | 1 |
| The Acceptance and Use of Educational Technology in Kingdom of Bahrain | Jaflah Al-Ammary | 9 |
| Comparison of Feature Selection Techniques Using Fully-Controlled Simulation-Based Datasets | Suzan Arslanturk, Mohammad Siadat, Theophilus Ogunyemi , Ishwar Sethi and Ananias Diokno | 18 |
| A Delphi-Multi-Criteria Decision Making Approach in the Selection of an Enterprise-Wide Integration Strategy | Tridip Bardhan, James Ngeru, and Richard Pitts | 24 |
| Selection, Implementation and Post Production of an ERP System | Imran Batada and Asmita Rahman | 38 |
| Evolution of eProcurement Model in the Italian Public Sector: From Government Centralisation to Regional Delocalisation | Clara Benevolo and Renata Paola Dameri | 45 |
| ICTs as Weapons of Mass Interaction - Motivations and Implications of Mediated Control | Kofi Agyenim Boateng | 54 |
| Investigating the Factors Inhibiting SMEs from Recognizing and Measuring Losses From Cyber Crime in South Africa | Gino Bougaardt and Michael Kyobe | 62 |
| Sharing Knowledge – The CoP way | Sheryl Buckley and Apostolos Giannakopoulos | 72 |
| An Empirical Framework of key Success Factors for Software Process Improvement | Nuntarat Bunditwongrat, Mathupayas Thongmak and Atcharawan Ngarmyarn | 82 |
| Assessing Information Management Competencies in Organisations | Andy Bytheway | 91 |
| A Semiotic Approach to Analyse the Influencing Factors in Knowledge Transfer | Supaporn Chai-Arayalert and Keiichi Nakata | 103 |
| Exploring the Emotional Exhaustion of Healthcare Providers Using an In-Hospital Employee Communication Network | Cheng-Yi Chiang, Ya-Ying Kuo, Ying-Hui Hou and I-Chiu Chang | 112 |
| The Implementation of RSS-Based Clinical Reminders | Wen-Chou Ch, Chia-Hsien Wen, Sek-Kwong Poon and Shih-Che Huang3 | 120 |
| Factors Determining the Adoption of ICTs in Healthcare Service Delivery: A Developing Country Context | Taurai Chikotie, Jonathan Oni and Vesper Owei | 127 |
| Evaluation of Application Embedded Knowledge Migration Issues | Mitchell Cochran | 134 |
Motivations for IT Outsourcing in Public Sector Local Government | Michael Cox, Martyn Roberts and John Walton | 141 |
| Documenting Innovation: A Methodological Proposal and Application | Stefano De Falco | 150 |
| Legal, Privacy, Security, Access and Regulatory Issues in Cloud Computing | Nomusa Dlodlo | 161 |
| Interoperability Monitoring for eGovernment Service Delivery Based on Enterprise Architecture | Badr Elmir, Nabil Alrajeh and Bouchaib Bounabat | 169 |
| Enterprise Resource Planning Implementation Differences Within the Same Methodology - Case Study From West Europe and Turkey | Turan Erman Erkan | 181 |
| A Meta-Analysis of how the Adoption of Innovative Web 2.0 Tools Like Digital Business Ecosystems can Lead to Improved SME Collaboration | Francesc Estanyol | 187 |
| Ideas About Profitability in Research and Development and the Selective Pressure From Management Accounting | Albrecht Fritzsche | 196 |
| Case Study on Information Evaluation by GIS for Aging Society Urban Planning: GIS Application on Urban Planning- | Hiroatsu Fukuda, Yupeng Wang and Kiyoshi Shinriki | 204 |
| Distortion Free Algorithm to Handle Secondary Watermark Attack in Relational Databases | Sajid Iqbal, Azhar Rauf, Huma Javed and Shabir Ahmad | 214 |
| Engineering Change Through the Domains of Enterprise Architecture | Tiko Iyamu | 222 |
| Evaluating Interoperability Artifacts for the Exchange of Public Service Information: Outline of a Conceptual Framework | Veit Jahns | 231 |
| Free and Open Source Software for Public Sector Enterprise Applications in Sri Lanka | Srimal Jayawardena and Gihan Dias | 239 |
| Evaluating the Success of Customer Relationship Management (CRM) Systems | Farnoosh Khodakarami and Yolande Chan | 253 |
| Toward a Novel Methodology for IT Strategic Planning | Mouhsine Lakhdissi and Bouchaib Bounabat | 263 |
| Applying an Innovative Information System to Improve the Effects of Community Health Promotion | Chih-Yu Lin, Wen-Yu Ho, Chia-Hsien Wen and Hui-Mei Hsu | 274 |
| Information Security Practices in Zambian Copper Mines: An Investigation Into the State-of-Practice of Information Security Within Zambian Copper Mines Based on the ISO/IEC 27002 Standard | Chishala Lukwesa and Christopher Upfold | 281 |
| Proposing an Optimized Change Management Process by Analyzing ITSM Frameworks | Negar Madani, Ali Suzangar, Mohamad Kajbaf, Shirin Nasher and Mehrdad Kalantarian | 291 |
| The use of RFID and Web 2.0 Technologies to Improve Inventory Management in South African Enterprises | Sizakele Mathaba, Nomusa Dlodlo, Quentin Williams and Mathew Adigun | 300 |
| Modeling the Genetic Schemes of Human Memory Information in the Process of Production and Reparation of Knowledge | Fatemeh Mohammadi, Tahereh Mohammadi and Bahram Rezaie | 308 |
| Copyright Protection for GIS Vector Map Based on Wavelet Transform | Amer Sedeeq Mustafa | 317 |
| Evaluation of IT Investment Methods and Proposing a Decision Making Model | Shirin Nasher, Mehrdad Kalantarian, Ahmad Akbari, Ali Suzangar, Mohammad Kajbaf and Negar Madani | 324 |
| Critical Factors in the use of Mobile Learning by “Digital Natives” on Portuguese Teaching | Mário Carrilho Negas and Paulo Ramos | 333 |
| A Framework for Information Systems Innovation: A Case of Competitive Intelligence in Organisations | Phathutshedzo Nemutanzhela and Tiko Iyamu | 341 |
| RFID: A Review of its Relevance and Application in South African Retailing Systems | Jonathan Oni, Edward Dakora and Vesper Owei | 351 |
| Towards a Comprehensive Evaluation Framework for ICT for Development Evaluation – an Analysis of Evaluation Frameworks | Caroline Pade-Khene and Dave Sewry | 360 |
| User Adoption of the New Health Information System - Individual and Organizational Determinants | Bahlol Rahimi | 370 |
| Relationship Between Organizational Factors and RFID Adoption in Iranian Gas Company Central Warehouses | Farnaz Rahimi and Gholamabas Arabshahi | 378 |
| Business Intelligence as Decision Support in Business Processes: An Empirical Investigation | Ari Riabacke, Aron Larsson and Mats Danielson | 384 |
| Assessing Future Value of Investments in Security-Related IT Governance Control Objectives – Surveying IT Professionals | Waldo Rocha Flores, Teodor Sommestad, Hannes Holm and Mathias Ekstedt | 393 |
| Evaluation Information Extraction for Health Text Categories Using C4.5 and Naïve Bayes | Klaokanlaya Silachan and Panjai Tantasanawong | 403 |
| Optimizing Information Technology Value Governance Framework Based on Val IT | Ali Suzangar, Mehrdad Kalantarian , Shirin Nasher , Mohammad Kajbaf and Negar Madani | 412 |
| Developing an Outpatient Electronic Medical Record System in Taiwan From a Physicians’ Perspective | Hsiao-Ting Tseng, Pei-Ting Chang and Ray Chang | 420 |
| MTN Foundation's Digital Library Project in Nigerian Universities: An Evaluative Study | Ngozi Blessing Ukachi | 428 |
| Cloud Computing-Based IT Solutions for Organizations With Multiregional Branch Offices | Harris Wang | 435 |
| Case Study on Information Evaluation by GIS for Aging Society Urban Planning: Information Evaluation of Shrinking Cities | Yupeng Wang, Hiroatsu Fukuda and Kiyoshi Shinriki | 441 |
| The Impact of Software Test Constraints on Software Test Effectiveness | Grafton Whyte and Donovan Lindsay Mulder | 450 |
| Strategic Considerations for the Effective Mapping of Educational Technology to Academic Outcomes | Hossein Zadeh, Arthur Shelley and Rod McCrohan | 461 |
| PhD Research Papers | | 471 |
| Evaluating the Performance of ERP Systems in Saudi Arabian Higher Education: A Stakeholders’ Perspective | Mona Althonayan and Anastasia Papazafeiropoulou | 473 |
| The Benefits of ICT Adoption: An Empirical Study of Nigerian SMEs | Idisemi Apulu and Ann LathamU | 483 |
| Establishing the Suitability of Dynamic Web Applications Development Platforms for Learning web Techniques in Tertiary Institutions | Johnson Dehinbo | 492 |
| Human Resources Transformation Beyond Boundaries in Outsourcing Business Model s- Expatriate Benchmarking | Swathi Duppada and Rama Chandra Aryasri | 502 |
| The Diffusion of Mobile Phones for Business and Information Management in Kenya | Wakari Gikenye | 511 |
| Querying DTI Analysis Results Within Deep Perisylvian Area | Sarmad Istephan and Mohammad Siadat | 521 |
| Towards an Evaluation Method for Information Quality Management of Health Information Systems | Siti Asma Mohammed and Maryati Mohd Yusof | 529 |
| Developing a Change Management Model for Iranian Academic Libraries: A Delphi Study | Maryam Nakhoda and Sirous Alidousti | 539 |
| Adding Action to the Information Audit | Huan Vo-Tran | 546 |
| Business Intelligence Best Practices for Success | Joseph Woodside | 556 |
| Work in Progress | | 563 |
| The Evolution of IT Governance in Multiple Industry Units and the Business Case for an Outside Partner | Ganeshprasad Chandrasekaran, Chandramohan Annavarapu and Balaji Rathinasamy | 565 |
| The Relationship Between Quality Management and Knowledge Management in the Service Industries | Amir Honarpour and Ahmad Jusoh | 568 |
| Construction and Validation of eSchool Success Model | Hesbon Nyagowa, Dennis Ocholla and Stephen Mutula | 572 |
