| Paper Title | Author(s) | Page No. |
| Preface | | vii |
| Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs | | ix |
| Biographies of contributing authors | | x |
| A Framework to Dynamically Define Project Success | Ifeouwa Ajelabi and Yinshan Tang
University of Reading, UK | 1 |
| Factors Affecting Accepting and Using of Computer and Internet by the Elderly People in the Kingdom of Bahrain | Jaflah Al-Ammary
University of Bahrain, Bahrain | 9 |
| Users' Adoption of Web 2.0 for Knowledge Management: Position Paper | Fayez Hussain Alqahtani, Jason Watson and Helen Partridge
Queensland University of Technology, Brisbane, Australia | 19 |
| The Improbable Commitment: the Nature and Outcomes of Managing for Commitment Amongst Information Technology Knowledge Workers | Jeffrey Bagraim
University of Cape Town, South Africa | 30 |
| Investigating the use of Blogs During the 2009 South African Political Campaign | Omolola Ola Bankole and Wallace Chigona
University of Cape Town, South Africa | 40 |
| From Traditional Research to “Science 2.0” – Introducing an Evaluation Framework for Web-Based Research Concepts | Steffen Bernius and Julia Krönung
Goethe University, Frankfurt, Germany | 49 |
| Information Resources Management Practices, Challenges and Proposed Model (Solution): the Case of Addis Ababa University | Mengistu Bogale Ayele
University of Addis Ababa, Ethiopia | 58 |
| The Success of a Business Intelligence System in a Police Organization: an Evaluation Study | Sven Carlsson, Linda-Marie Skog and Olgerta Tona
Lund University School of Economics and Management, Sweden | 66 |
| Motivating Factors: Educators’ use of ICT in Schools in Disadvantaged Areas in the Western Cape | Agnes Chigona, Wallace Chigona and Zane Davids
University of Cape Town, South Africa | 74 |
| Towards a Theory for Enterprise Architecture Governance in Organisations | Rudolf Coetsee and Irwin Brown
University of Cape Town, South Africa | 82 |
| Understanding the Effectiveness of Chargeout Systems | Tjalke de Jong, Egon Berghout, and Peter Schuurman
University of Groningen, The Netherlands | 91 |
| The Suitability of Agile Systems Development Methodologies for Data Warehouse Development | Roelien Goede and Magda Huisman
NorthWest University, Potchefstroom, South Africa | 99 |
| Using Design of Experiment to Evaluate the Performance of a Radio Frequency Identification (RFID) Inventory Reader at the item level | Paul Golding and Vanesa Tennant
University of Technology, Jamaica | 107 |
| Contributions to a Strategy 2.0 in Higher Education | Rui Gomes and Lígia Sousa
Instituto Politécnico de Viana do Castelo, Portugal | 116 |
| Early Risk Assessment in Software Development Life Cycle Using Software Metrics | Aline Uwera Hakizabera and Ario Ohsato
Nagaoka University of Technology, Niigata, Japan | 122 |
| Customer Information Concerns in Banking Contact Centres | Mike Hart, Monatumelo Mannya and David New
University of Cape Town, South Africa | 129 |
| The Value Congruence of Social Networking Services - a New Zealand Assessment of Ethical Information Handling | Tony Hooper and Tyrone Bard Evans
Victoria University of Wellington, New Zealand | 138 |
| Wiki-Based Knowledge Management in Municipal Traffic and Transport Planning | Robbert in 't Hout, Jos Vrancken and Pieter Schrijnen
Delft University of Technology, The Netherlands | 146 |
| Factors That Affect e-Commerce Adoption in Tanzanian SMEs | Salah Kabanda and Irwin Brown
University of Cape Town, South Africa | 153 |
| A Critical Analysis of ICT Capacity Building in Least Developing Countries: the Case of Tanzania | Salah Kabanda and Irwin Brown
University of Cape Town, South Africa | 163 |
| Disconnected Architectures for use in Connectivity Constrained Environment in Africa | Boniface Kabaso and Bobby Moeng
Cape Peninsula University of Technology, Cape Town, South Africa | 171 |
| Strategic Alignment Assessment Based on Enterprise Architecture | Elhari Kaoutar and Bouchaib Bounabat
Université Mohammed V, Agdal -Rabat, Morocco | 179 |
| Mobile Access to Information Systems in law Enforcement: an Evaluation of its Implications for Data Quality | Rachael Lindsay, Thomas Jackson and Louise Cooke
Loughborough University, UK | 189 |
| Software Configuration Management Systems for Distributed Development Teams: Real World Requirements and Evaluation. | Elizaveta Mac Lennan and Jean-Paul Van Belle
University of Cape Town, Cape Town, South Africa | 197 |
| Factors Affecting the Success of e-Government in a South African Context: a Grounded Theory Approach | Rangarirai Matavire, Wallace Chigona, Dewald Roode, Eureka Sewchurran, Zane Davids, Alfred Mukudu and Charles Boamah-Abu
University of Cape Town, South Africa | 207 |
| An Organisational Model for Information Security Assessment | Jeremy McKissack, Val Hooper and Beverley Hope
Victoria University of Wellington, New Zealand | 218 |
| Library and Information Professionals (LIPs) in the Present Digital age: Challenges of the new Skills | Meera Meera
University of Delhi, India | 228 |
| Customer Relationship Management Implementation: a Case Study in Malaysian Public Higher Learning Institution | Nor Hapiza Mohd Ariffin, Abd Razak Hamdan, Khairuddin Omar and Wan Adilah Wan Adnan
Universiti Teknologi Mara, Malaysia | 237 |
| The Acceptance of Technology-Based Knowledge Management Systems by Knowledge Workers | Stella Moloto and Sheryl Buckley
University of Johannesburg, South Africa | 244 |
| A Critical Analysis of Media Discourse on a Western Cape Schools ICT Project: Khanya | Bojelo Mooketsi and Wallace Chigona
University of Cape Town, South Africa | 254 |
| Evaluating the IS/IT Benefits Management Practice in South African Organizations | Rennie Naidoo
University of the Witwatersrand, Johannesburg, South Africa
Walter Palk, KPMG, IT Project Advisory, South Africa | 264 |
| Intercultural communication in Information System Development Teams | Emma Nhlapo1 and Roelien Goede2
1NorthWest University, Mafikeng, South Africa
2NorthWest University, Potchefstroom, South Africa | 273 |
| Applying Earl’s KM Model in IK Management | Dorothy Njiraine
University of Zululand, South Africa | 281 |
| The Role of Platforms in Software Development – Planting Real Options to Manage Uncertainties | Emil Numminen and Anders Wrenne
School of Management at Blekinge Institute of Technology, Ronneby, Sweden | 289 |
| Comparative Analysis of Innovation and Research at Higher Education Institutions in South Africa | Silvester Olupot and Manoj Maharaj
University of KwaZulu-Natal, Durban, South Africa | 296 |
| The use of the Internet for Electoral Campaign Communication by South African Political Parties | Uche Onumajuru and Wallace Chigona
University of Cape Town South Africa | 306 |
| Does Entrepreneurial Experience and Strategy Really Matter for ICT Performance? A Greek Cross-Border Empirical Study | Avraam Papastathopoulos and Christina Beneki
Technological Educational Institute of Ionian Islands, Cephalonia, Greece | 314 |
| The Elephant in the Server Room: Confronting the Need for an Ethics Officer in the IT Function | Shana Ponelis and Johannes Britz
University of Wisconsin-Milwaukee, USA | 323 |
| The Politics of Technological Design and Implementation | Dirk Postma
University of Johannesburg, South Africa | 330 |
| Teaching Green Information Technology in the Classroom: an Undergraduate Case-Study | Sumarie Roodt
University of Pretoria, South Africa | 338 |
| Evaluating the Effectiveness of Strategic Information Systems Planning (SISP) | Mehran Sepehri
Sharif University of Technology, Tehran, Iran | 346 |
| Organisational Memory Mismatches and Coping Strategies During ERP Usage | Lisa Seymour, Brian O’Donovan, Johannes Geldenhuys, Mogamat Isaacs and Kaziwe Kaulule
University of Cape Town, South Africa | 353 |
| The Creation of a Framework for a Focused Research Problem Development in Information Systems | Shawren Singh and Peter Mkhize
University of South Africa, Tshwane, South Africa | 362 |
| Sociometric Attractiveness on Facebook | Kate Stam, Ming-Yi Chao, Snow Dong, Yang Liu, Glen Cameron and Antonie Stam
The University of Missouri, Columbia, USA | 371 |
| On Variety of Semantic Search Systems and Their Evaluation Methods | Darijus Strasunskas and Stein Tomassen
NTNU, Trondheim, Norway | 380 |
| Software Methods in Global Software Development: the Case of Mauritius and South Africa | Maureen Tanner
University of Cape Town, South Africa | 388 |
| A new Approach for Similarity Search based on Textual Content | Clotilde Uwimana and Renyong Wu
Hunan University, Changsha, China | 399 |
| Can a Project-Based Approach Enable IS/IT Graduates to add the F to IT? | Nata van der Merwe1, Elsje Scott2 and Peter Weimann3
1Cape Peninsula University of Technology, Cape Town, South Africa
2University of Cape Town, South Africa
3Beuth Hochschule Berlin, Germany | 405 |
| Information as a Strategic Asset in an Asymmetric Unconventional Conflict | Brett van Niekerk and Manoj Maharaj
University of KwaZulu-Natal, Westville, South Africa | 413 |
| Auditing the Architectural Design Process: an Information Management Approach | Huan Vo-Tran
RMIT University, Melbourne, Australia | 422 |
| Behavioural Consideration of Information Visualization Techniques: Examining Interaction Pattern Differences | Wan Adilah Wan Adnan1, Nor Laila Md Noor1, Nik Ghazali Nik Daud2
1Universiti Teknologi MARA Malaysia
2Universiti Pertahanan Nasional Malaysia | 431 |
| Information Retrieval and Document Management in the Early Phases of Urban Development Projects | Maarten Weers and Jos Vrancken
Delft University of Technology, The Netherlands | 439 |
| Communication Technology and Culture in Distributed Teams of a Large German Manufacturer | Peter Weimann1, Christian Hinz1, Elsje Scott2 and Michael Pollock2
1Beuth-Hochschule, Berlin, Germany
2University of Cape Town, South Africa | 449 |
| Research in Progress | | |
| Patients’ Processes in Healthcare: an Abstract View Through Enterprise Architecture | Kamran Ahsan, Hanifa Shah and Paul Kingston
Staffordshire University, Stafford, UK | 459 |
| What Challenges Confront Quality Assurance and Accreditation Initiatives In Egypt? An Empirical Case Study on the Higher Education Enhancement Project HEEP | Abir El Kadi and Kimiz Dalkir
McGill University, Montreal, Canada | 467 |
| Whose Group is it Anyway? A Method for Defining the Context of Multi-Organisation Collaborations in Local Government Domains | Joycelyn Harris and Lily Sun
University of Reading, UK | 475 |
| Bridging Information Security Framework for Higher Learning Institutions of Malaysia | Zuraini Ismail, Maslin Masrom, Zailani Mohammed Sidek and Ikhwan Zaini Awang Mat Saaid
Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia | 483 |
| Can Electronic Portfolios be Extended to Assess Intellectual Capital in Universities? | Irene Kitimbo1 and Michael Kyobe2 1McGill University, Montreal, Canada
2University of Cape Town, South Africa | 492 |
| Mobile Loyalty Services – a Retailer and Consumer Survey | Carolin Löffler and Freimut Bodendorf
Institute for Information Systems II, Nuremberg, Germany | 501 |
| A Realist Conceptualization for Studying Information System Development Methodology | Daniela Mihailescu1 and Marius Mihailescu2
1Jönköping International Business School, Sweden
2Lund University, Sweden | 510 |
| Adapting DeLone and McLean’s IS Success Model to Evaluate the e-School System | Hesbon Nyagowa
University of Zululand, South Africa | 518 |
| E-Business Projects Implementation: Hurdles, Challenges and Issues | Jonathan Oni, Vesper Owei and, Takauya Chandiwana
Cape Peninsular University of Technology, Cape Town, South Africa | 528 |
| An Evaluation of SISP Process Stages in the Context of Developing Countries and the Role of the Competing Value of Leadership | Esam Osman
University of Plymouth, UK | 535 |
| Can e-Learning Improve ERP Implementation Projects in Small and Medium Firms? | Joachim Schuler
Pforzheim University, Pforzheim, Germany | 545 |
| Developing a Framework for Evaluating Benefits of Information Technology Projects in Local Communities | Corrie Uys and Shaun Pather
Cape Peninsula University of Technology, Cape Town, South Africa | 553 |
| The Application of Usability Principles to Increase Usage of a Mandated Sales web Application | Grafton Whyte and Stephanie Bezuidenhout
University of the Western Cape, Cape Town, South Africa | 561 |
