Academic Conferences International

PROCEEDINGS OF THE
ICICKM 2006
International Conference on Intellectual Capital, Knowledge Management and Organisational Learning
19-20 October 2006
Pontificia Universidad Católica de Chile, Santiago, Chile

The proceedings of the above conference are now available to purchase in two formats, Book or CD-ROM:

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The Contents of the Proceedings is given below.
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CONTENTS

Paper Title	Author(s)	Guide Page	Proceedings Page
Preface		v	v
Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs		vii	vii
Biographies of contributing authors		ix	ix
KEYNOTE PRESENTATION In Search of an Intellectual Capital Comprehensive Theory	José María Viedma Martí Polytechnic University of Catalonia, Spain	1	1-16
The Role of Knowledge Practice Owners as Agents Driving an Attitudinal Change in Knowledge Management	Raul Abril Henley Management College, UK	2	17-26
Design of an Enterprise Grouping Model to Facilitate the Development of the Intellectual Capital in the Companies that Compose it	Alvarado Acuña, Luis; Heredia Rojas, Boris and Echevarría Ateca, Fernando Catholic University of the North, Chile	3	27-36
Knowledge Management in Brazilian Organisations: An Integrative Conceptual Model Proposition	Rivadávia Correa Drummond de Alvarenga Neto Fundação Dom Cabral, Brazil	4	37-46
The Impact of the Successful Knowledge Management Practices Implementation to the Business Strategy of an Organization	Manos Anastassios University of Macedonia, Thessaloniki, Greece	5	47-52
Managing Institutional and Personal Knowledge: A Case Study to Analyze the Economic Performance of the Micro Enterprise	Boris Herrera Barrera ESADE Spain and ESAN Perú, Santiago, Chile	6	53-60
Continuous Improvement (CI) as a Form of Organizational Learning (OL): Theoretical and Empirical Arguments	Abdullah Bayat University of the Western Cape, Bellville, South Africa	7	61-68
An Insight of Knowledge Management (KM) Practices in Norwegian Organizations	Aurilla Bechina and Andrew Criswell Hedmark University College, Norway	8	69-76
The Building of Human Capital: An Ontological Approach	Diana Belohlavek The Unicist Research Institute, Buenos Aires, Argentina	9	77-86
VPC: A Strategic Instrument for KM and Organisational Learning	Imed Boughzala¹, Aurélie Dudezert² and Harm Heibült² ¹National Institute of Telecommunications, France ²Ecole Centrale Paris, France	10	87-98
Auditing Intellectual Capital: A Case Study in a Supply Chain Integrator	Chi-Fai Cheung, W.B. Lee, Eric Tsui and W.K. Chan The Hong Kong Polytechnic University, Kowloon, Hong Kong	11	99-106
Cooperative Learning, a Process Model for Improving Conference Knowledge Capture	Jorge Corazao and Luis Fernández UNEXOS Technological Group, peru	12	107-114
Knowledge and Intellectual Capital of Acquisitions and Acquisition of Knowledge and Intellectual Capital	Martha Corrales Estrada EGADE Business School, San Pedro Garza García, Mexico	13	115-126
Knowledge Informatics: A new Academic Discipline Underpinning Knowledge-Based Organisations and Contributing to the Transformation from the Information age to the Knowledge age	Basel Dayyani The American University in Dubai, UAE	14	127-142
Building an Empowered Organization: A Case from the Natural Resource Industry	Patricio Donoso and Marcos Singer Catholic University of Chile, Santiago Chile	15	143-156
Knowledge Transfer in Virtual Groups	Jamal El-Den American University of Beirut, Lebanon	16	157-166
Knowledge Management in a Systemic Organization	Consuelo García-de-la-Torre and Josefina Cárdenas-Nolasco ITESM-EGADE Campus Monterrey, San Pedro Garza Garcia, NL, Mexico	17	167-178
Aligning Enterprise Strategy and Knowledge Management in Organisations: A Brazilian Contact Centre Company Case	John Girard and Sandra Lambert Minot State University, ND, USA	18	179-188
Aligning Enterprise Strategy and Knowledge Management in Organisations: A Brazilian Contact Centre Company Case	Elisabeth Gomes and Eduardo Lapa Federal University of Rio de Janeiro, Rio de Janeiro, Brazil	19	189-198
Customer’s Behaviour Knowledge to Better Practices of CRM	Maria de Fátima Gonçalves University of Coimbra, Portugal	20	199-206
Tacit Knowledge Revisited – Is There Something Still to be Learned from Polanyi?	Kenneth Grant Ryerson University, Toronto, Ontario, Canada	21	207-216
The Knowledge of Oenologists and its Management by Chilean Wine Companies	David Hojman University of Liverpool, UK	22	217-224
Intellectual Capital Management as Part of Knowledge Management Initiatives at Institutions of Higher Learning	Andrew Kok University of Johannesburg, Auckland Park, South Africa	23	225-234
Intellectual Capital and Business Processes	Paula Kujansivu and Antti Lönnqvist Tampere University of Technology, Finland	24	235-242
Knowledge Management in Natural Resource Based Sectors: The Case of Chile	Martin Kunc University of Adolfo Ibañez, Santiago, Chile	25	243-250
The Concept of Context: It’s Contribution to the KM Process. An Illustration in the French Banking Sector	Rania Labaki and Valérie Pallas University of Montesquieu Bordeaux, Pessac, France	26	251-264
A New Approach for Knowledge Management Networks of Intellectual Capital Knowledge Systems (NICKS)	Leonardo Lavanderos and Teresita Arenas Federal Technical University of Santa María, Santiago, Chile	27	265-276
Knowledge Transfer and Sharing Between Clinicians and Biomedical Researchers: Case Study of Biomedical Engineering Science	Carole Leguy¹,³, Aurelie Arntzen-Bechina², E Bosboom¹,³, F van de Vosse¹,³ ¹Eindhoven University of Technology, Netherlands ²College University , Hedmark, Rena, Norway ³University Hospital Maastricht, Netherlands	28	277-284
What are the Effects of Implementing an Intellectual Capital Management System?	Antti Lönnqvist, Paula Kujansivu and Jaani Väisänen Tampere University of Technology, Finland	29	285-294
Intangibles Assets Identification and Valuation – A Theoretical Framework Approach to the Portuguese Airlines Companies	Ilídio Tomás Lopes¹ and Ana Maria Rodrigues² ¹Polytechnic Institute of Santarém, Portugal ²Faculty of Economics, University of Coimbra, Portugal	30	295-304
Comparison of Approaches Toward Formalising Context: Implementation Characteristics and Capacities	William Loyola ESPAE de la Escuela Superior Politécnica del Litoral, Guayaquil, Ecuador	31	305-320
Becoming a “Sense-and-Respond” Academic and Government Organisation	Elizabeth McDaniel, Mary McCully and Robert Childs National Defense University, Washington, DC, USA	32	321-328
Knowledge Conversion in the Context of Open Innovation- An Example from the Chemical Industry	Benjamin Niedergassel, Philipp Herzog and Jens Leker University of Muenster, Muenster, Germany	33	329-336
From Communities of Practice to Centres of Competence: Human Capital Management Parameters	Kevin O’Sullivan and Syed Azeem New York Institute of Technology, NY USA	34	337-344
The Impact of IT-supported Knowledge Sharing within the Organisation	Haris Papoutsakis¹ and Pedro Salcedo Lagos² ¹Technical Education Institute of Crete, Greece ²University of the Conception, Chile	35	345-356
Healthcare Intellectual Capital and Performance in Taiwan	Tzu-Ju Ann Peng¹, Stephen Pike² and Göran Roos³ ¹Providence University, Taichung, Taiwan ²Intellectual Capital Services Ltd., London, UK ³Cranfield University, UK	36	357-366
Knowledge Management Strategies and Incentives in National and Multinational Organizations in a Developing Country	Angela-Pineda, Oscar Daniel Perilla and Carlos Andrés Tamayo Universidad de los Andes, Colombia	37	367-378
How to Identify Information Needs for Management	Virpi Pirttimäki Tampere University of Technology, Finland	38	379-388
Essential Architectural Requirements for a System for Assessment of Intellectual Capital	Agnieta Pretorius and Petrie Coetzee Tshwane University of Technology, Pretoria, South Africa	39	389-400
Protection of Knowledge in the Professional Service Industry – Transaction Costs Versus Resource Based Views	Maria Solitander Swedish School of Economics and Business Administration, Finland	40	401-406
Human Capital Evaluation: An operational Methodology	Oscar Magna and José Valenzuela Metropolitan Technological University, Santiago of Chile. Chile	41	407-414