| Title | Author(s) | Page No. |
| Preface | | VIII |
| Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs | | IX |
| Biographies of contributing authors | | XI |
| Developing an Innovative Knowledge Management Implementation | Abdallah Al-Shawabkeh, Alexander Kofinas and Mike Sharp | 1 |
| Knowledge Dynamics and Organisational Learning Cycles | Eckhard Ammann | 10 |
| Identifying and Ranking the Critical Success Factors in the Implementation of Knowledge Management Using the DELPHI Method: A Case Study of the Municipality of the 22nd District of Tehran | Manouchehr Ansari et al | 20 |
| Serious Games in the Context of Organizational Knowledge Management Practices | Albena Antonova and Anandasivakumar Ekambaram | 28 |
| Sharing and Transferring Knowledge – how to Increase Efficiency of Soft Techniques for KS | Albena Antonova and Aniko Csepregi | 37 |
| The role of Critical Success Factors in Acquiring Competitive Advantages in Two Industrial Factories, in Tehran | Seyed Esmaeil Asgharpour and Gholamreza Taleghani | 45 |
| Contextual Adaptive Visualization Environments: a Knowledge Creation, Transfer and Sharing Platform | Xiaoyan Bai, David White and David Sundaram | 56 |
| Knowledge Production and Transfer: Advantages and Costs | Simona-Clara Bârsan, Mihaela-Georgia Sima and Dan Săvescu | 65 |
| A Framework for the Assessment of KM Readiness of an Organization While Transferring into a Learning Organization | Leila Beig et al | 74 |
| Experiential Knowledge Creation Processes in the Higher Education Teaching-Learning Process | Didiosky Benítez et al | 88 |
| Meta-Analysis of Publications on Web 2.0: Impact, Productivity, Prevalent Topics and Research Agendas | Pavel Bogolyubov | 97 |
| Communities of Practice: Comparing Experiences of Private Companies and Public Organisations | Ettore Bolisani, Francesca Gambarotto and Enrico Scarso | 107 |
| KM Issues in KIBS Companies | Ettore Bolisani, Marco Paiola and Enrico Scarso | 115 |
| Strategies for Increasing Knowledge Retention in Universities Through Intergenerational Knowledge Transfer | Constantin Bratianu, Adriana Agapie and Ivona Orzea | 124 |
| Immersive Knowledge Communication in 3D Virtual Environments | Klaus Bredl et al | 131 |
| Assessing the Knowledge Economy’s Performance in Romania | Camelia Burja and Vasile Burja | 139 |
| The Relationship between the European Social Fund and Knowledge Management in Romanian Organizations | Adriana Schiopoiu Burlea | 148 |
| Organizational Strategy and Research Productivity: a Comparison of two Academic Institutions | Simon Cadez and Vlado Dimovski | 159 |
| Why Should I Share my new ideas? Cultural Barriers to Innovation Spreading | Francesco Calza, Rossella Canestrino and Chiara Cannavale | 166 |
| The Roles of Tacit Knowledge and Knowledge Management Systems for Writing Academic Papers: A Research Case | José Manuel Cardenas and Mauro Spinola | 175 |
| Knowledge Sources, Innovation and Organizational Learning in Small Firms | Vincenzo Cavaliere and Daria Sarti | 181 |
| National Knowledge Management Strategy for the TRNC: Recommendations for Small Island Economies | Behiye Çavuşoğlu and Mustafa Sagsan | 190 |
| Implementing a work-life balance culture in SMEs though relational learning | Juan-Gabriel Cegarra-Navarro et al | 198 |
| The Influence of Repatriation Support and Social Climate Perceptions on Repatriate Knowledge Sharing | Huei-Fang Chen and Yi-Wen Lin | 206 |
| Social Capital, Knowledge Sharing and Intellectual Capital in the Web 2 Enabled World | Marguerite Cronk | 215 |
| An Exploratory Study of Knowledge Strategy in a Knowledge-Intensive Firm using a Strategy-as-Practice approach | Françoise de Viron et al | 222 |
| The Application of the SECI Model in Cross-Cultural Contexts | Nasser Easa and Robin Fincham | 232 |
| Network Management as a way to Manage Intellectual Capital | Eva Eckenhofer | 240 |
| The Essence of Knowledge Management | Emmanuel Innocents Edoun and Valdenisa Norris | 250 |
| Managing Uncertainty in Projects – A Means to Knowledge Transfer, Learning and Organization Development | Anandasivakumar Ekambaram and Agnar Johansen | 259 |
| A KM Strategy for Improving the BPR Process | Jamal El-Den and Xin Zhou | 267 |
| Perceptions of Knowledge Management Prerequisites and Challenges of Organisational Learning | Tiit Elenurm | 275 |
| Examining the Strategic Objectives of Implementing KM in the National Health Service (NHS) {Medway NHS and Medway Community Healthcare (MCH)} | Isaac Enakimio, and Abdallah Al-Shawabkeh | 283 |
| A proposed Framework for Discovering Key Knowledge Areas in Supply Chain and Determining the Relationship With Major Logistic Processes: A Case Study | Mohamad Ali Feyz et al | 290 |
| Knowledge Workers: A Typology Framework as a Theoretical Basis for Knowledge Worker Identification Instrument | Jiří Franek and Eva Grublova | 298 |
| Middle Managers’ Maturity of Knowledge Sharing: Investigation of Middle Managers Working at Medium- and Large-sized Enterprises | Zoltán Gaál et al | 306 |
| Knowledge Management in the Quebec Mining Industry: A Framework of Practice to Ensure Evidence-Based Knowledge Translation | Charles Gagné et al | 315 |
| Adoption of Knowledge Management Systems in SMEs; Realities and Challenges from Ethiopia | Tendayi Gondo and Edmore Kori | 322 |
| The Chain Value Process and Knowledge Transfer in a Bioengineering Case | Manel González-Piñero et al | 332 |
| Managing Knowledge-Intensive Centers for Research, Experimental Development and Application of Scientific Discoveries - the Biggest Challenge of Knowledge Management of the 21st Century | Nebojsa Graca and Ana Lucija Gojakovic | 341 |
| Cyclic Process Model Transformation | Norbert Gronau et al | 349 |
| The Not-Invented-Here Syndrome in Academia – How to Measure and Manage it | David Grosse Kathoefer, and Jens Leker | 360 |
| Individual Level Influencers on Tacit Knowledge Sharing Processes | Claire Gubbins et al | 372 |
| Knowledge Identification, Capture and Dissemination: ECOPETROLS.A. Real Example of Implementation | Oscar Guerra and Janeth Rojas | 381 |
| Understanding Personal Knowledge Development in Online Learning Environments: An Instrument for Measuring Externalisation, Combination and Internalisation | Markus Haag and Yanqing Duan | 390 |
| Chaordic Knowledge Management – Shifting Paradigms for Corporate Knowledge Networks | Frank Habermann, Jörg Fehlinger and Karen Schmidt | 398 |
| Intellectual Capital in Universities: Faculty and Student Perceptions | Meliha Handzic and Kursad Ozlen | 408 |
| Developing a Knowledge Strategy Using Tacit Knowledge Measurement: Implications for the Balanced Scorecard Innovation and Learning Perspective | Harold Harlow | 416 |
| Understanding the Fit between KAs and the Firm in Five Software SMEs | Ciara Heavin and and Frederic Adam | 424 |
| Key Knowledge Sharing Points: Exploring a new Concept for Studying Crossroads in Global Innovation Projects | Tore Hoel and Jan Pawlowski | 436 |
| Using Web 2.0 Technologies to Support Technology Surveillance in a University Context | Marta Infante Abreu, Florian Matthes and Alexander Steinhoff | 444 |
| Knowledge Creation in Multinational Corporations: The Role of Organizational Structure | Pamela Chidiogo Izunwanne | 453 |
| A Pattern-Based Ontology Engineering Platform | Thomas Janke | 461 |
| Towards a Detailed View on the Influence of Organizational Culture on Knowledge Sharing | Vincent de Jong and Remko Helms | 470 |
| The Challenge of Scientific Cooperation in Large Complex Research Clusters – Experiences from the Cluster of Excellence “Integrative Production Technology for High-Wage Countries” | Claudia Jooß et al | 481 |
| Expert Knowledge: Does it Help or Hinder Idea Generation and Creativity for Innovation? | Selvi Kannan | 488 |
| Integration of Knowledge into the Value Stream Mapping Method – Benefits, Challenges, Solution Statement | Eva-Maria Kern et al | 496 |
| Knowledge Management Practices (KMP) and its Impact on Organizational Performance in Pharmaceuticals Firms | Radwan Kharabsheh, Ihab Magableh and Sukina Sawadha | 506 |
| Knowledge Management Across the Globe – An International Survey of KM Awareness, Spending, Practices and Performance | Aino Kianto, Tatiana Andreeva and Xing Shi | 514 |
| Facilitating Knowledge Sharing in Virtual Networks | Andrea Kő, Péter Fehér and Krisztián Varga | 514 |
| Practices to Promote Organizational Knowledge: a Case Study in a Mining Company | Esther Lage et al | 535 |
| Knowledge Translation and Transfer Research Across Québec’s Occupational Health and Safety Research Network | Monique Lortie and Lise Desmarais | 543 |
| Knowledge Sharing Practices, Managerial Tacit Knowledge, and Individual Performance: Their Interrelationships and the Moderating Role of Employee Personality | Halimah Abdul Manaf, Steven Armstrong and Alan Lawton | 551 |
| Knowledge sharing in Romanian companies | Anca Mândruleanu | 563 |
| The Relational Capital as a key Factor for a Company’s Success: General Insights | Simone Manfredi, Domenico Celenza and Rosa Lombardi | 569 |
| Modelling Knowledge Sharing Into a Medical Facility Using Human and Virtual Agents (Knowbots) | Virginia Maracine et al | 578 |
| From Knowledge Acquisition to Knowledge Elicitation - A Roadmap | Peter Marshall and Damian Gordon | 590 |
| Volume Two |
| The Influence of the Organizational Learning Phases in the Total Process: A Special Analysis of Organizational Structure | Inocencia Mª Martínez-León and Isabel Olmedo-Cifuentes | 599 |
| Buzz Network Strategies and Their Impact on Knowledge Management Process | Maurizio Massaro and Roland Bardy | 609 |
| Enabling Knowledge Workers to Collaboratively Add Structure to Enterprise Wikis | Florian Matthes and Christian Neubert | 617 |
| Germany – Towards a Knowledge-Based Economy | Kai Mertins, Sven Wuscher and Markus Will | 626 |
| Knowledge Management Implementation in the UK - Does Size Matter? | Sandra Moffett, Rodney McAdam, and Paul Humphreys | 637 |
| An IT-based KMS for Large-Scale Sense-Making: An Application of a KMSD Methodology | Syed Moneeb Ali, Mark Woodman, and Aboubakr A Moteleb Zade | 647 |
| Using a FuzzyQFD Approach for Successful Implementation of Knowledge Management | Mohammad Mirkazemi Mood et al | 657 |
| Knowledge Mapping Based on EFQM Excellence Model: A Practical Tool to Make Visible Organizational Knowledge | Mahmoud Moradi, Mohammad Rahim Ramazanian and Sayyed Maisam Momeni | 668 |
| The University Institution’s Improvement of Quality from a Knowledge Management’s Point of View | Oliver Moravcik, Dagmar Caganova and Jana Stefankova | 676 |
| Facilitating Trust Among Entrepreneurs’ To Access Tacit Knowledge: The SLNIW Story | Martina Mullally et al | 687 |
| A Structural Model for Organizational Learning in Universities Based on Managers' Emotional Intelligence | Fattah Nazem | 695 |
| Validation a Scale for Measuring the Intellectual Capital in Universities | Fattah Nazem | 703 |
| The Knowledge Clinic: Concepts, Methods and tools to Support Productive Knowledge Management in Companies | Gaby Neumann and Eduardo Tomé | 710 |
| A Tenth Anniversary Assessment of Davenport and Prusak (2000) Working Knowledge: Practitioner Approaches to Knowledge in Organisations | Gary R Oliver | 718 |
| A Different View to Knowledge and Personal Knowledge Management Systems | Kaspars Osis and Janis Grundspenkis | 727 |
| Research Notes on the Practical Deployment of Semantic Knowledge Bases | Taha Osman, Dhavalkumar Thakker and Matt Nathan | 737 |
| Getting Ready for Knowledge Management: A UK Local Government Case Study | Paul Parboteeah, Thomas Jackson and Geoff Smith | 746 |
| Knowledge Transfer, Knowledge Sharing and Knowledge Barriers – Three Blurry Terms in KM | Dan Paulin and Kaj Suneson | 752 |
| The Global Knowledge Management Framework: Understanding Knowledge Management in Globally Distributed Settings | Jan Pawlowski and Markus Bick | 761 |
| Understanding Inter-firm Networks and Types of Innovation in SMEs: A Social Network Perspective | Meysam Poorkavoos, Yanqing Duan and John Edwards | 772 |
| Institutional Matrix of Knowledge Generation | Evgeny Popov et al | 780 |
| Developing Institutions of Knowledge Economy | Evgeny Popov et al | 789 |
| Knowledge Management Assessment of Khorasan Razavi Gas Company; Viewpoint of Employees | Farnaz Rahimi and Mohamad Ebrahim Maroosi | 801 |
| An Intelligent Model to Assess Organizational Maturity for the Implementation of Knowledge Management | Kamaladdin Rahmani Youshanloui et al | 806 |
| Risk Analysis for Knowledge Management Projects Using PMBOK Guidelines and FMEA Techniques: A Case Study | Lila Rajabion and Jafar Zanganeh | 814 |
| The Business Group in a Systemic Perspective | Anna Maria Costanza Rinaldi | 825 |
| Country Strategic Risk and Knowledge Management: A Proposed Framework for Improvement | Eduardo Rodriguez, John Edwards and Angel Facundo | 836 |
| Information Intensive Systems: Enabler or Inhibitor of Sustained Knowledge Capability | Max Erik Rohde and David Sundaram | 849 |
| A Ranking Method for Identification of Crucial Knowledge | Inès Saad | 858 |
| Knowledge Sharing and Innovation: the case of Spanish and Colombian high-tech firms | Josune Sáenz, Nekane Aramburu and Carlos Blanco | 863 |
| Social Media Mindset and Knowledge Management | Risto Säntti | 872 |
| The Importance of Knowledge in Regional Development | Dan Săvescu, Mihaela-Georgia Sima and Simona-Clara Bârsan | 879 |
| Analysis of Knowledge Work Execution at Computer Workplaces | Benedikt Schmidt, Todor Stoitsev and Max Mühlhäuser | 889 |
| Applying Web Analytics Tools in the Context of Enterprise Social Software | Alexander Schneider and Alexander Steinhoff | 899 |
| Intangible Assets: From Evaluation to Valuation | Camilo Augusto Sequeira and Eloi Fernández y Fernández | 907 |
| Intellectual Capital Evaluation: Relationship between Knowledge Management Implementation and Company’s Performance | Elena Shakina and Anna Bykova | 917 |
| The Major Challenges of Electronic Communities of Practice in an Iranian Leading Virtual University: A Qualitative Approach | Mehdi Shami Zanjani, Hamid Rahimian and Farnoosh Alami | 930 |
| Existing Dimensions of Absorptive Capacity and the Way Foreward: The Mediating Functionality of Mental Models Manifested by Entrepreneurs | Evangelia Siachou, Sofia Daskouand Peter Yannopoulos | 935 |
| Relevance of Intellectual Capital for the Public Sector | Christina Suciu et al | 944 |
| Managing Intellectual Capital in SMEs in the Framework of the Knowledge Based Society | Marta-Christina Suciu et al | 952 |
| Universities as Knowledge Creation and Sharing Institutions – Research Perspectives from Romania | Marta-Christina Suciu et al | 960 |
| Using Naturalistic Decision Making to Understand Knowledge Barriers in Launching Telecommunication for Public Safety | Kaj Suneson and Ilona Heldal | 967 |
| Infrastructure of Innovative Universities Based on ICT and KM for Building Smart Economy | Natalia Tikhomirova et al | 976 |
| Measurement of Customer Knowledge Value | Kamila Tislerova | 982 |
| Multi Perspective Framework to Improve the Knowledge Flow | Choon-Bae Yoo, Igor Hawryszkiewycz and Kyeong-Soon Kang | 988 |
| A Soft Systems Approach to Solving Knowledge Management Problems in Organisational Change Environments | John Young | 997 |
| The Symbolic Innovation of the Bio-informatics Discipline: A Political Networks Approach to IT development | Alexander K. Kofinas and Abdallah Al-Shawakbeh | 1011 |
| PhD Research Papers | | 1021 |
| Measuring Utility of Geospatial maps for Information Seeking: Findings of a Structured Literature Review and Preliminary Think-Aloud-Study | Nadine Amende | 1023 |
| Knowledge Boundaries of the Firm in Russian Heavy Engineering Companies | Evgeny Blagov | 1033 |
| Multiprofessional Communities of Practice in a Large-scale Healthcare Collaboration: Formation, Identity Building and Knowledge Sharing | Roman Kislov | 1041 |
| Evaluation of Knowledge Quality of Lessons Learned by Asking Questions | Tony K. M. Lo and Patrick S.W. Fong | 1049 |
| KM as a solution for the shortage of competent employees in SMEs at the developing country (Case study: Vietnam) | Thi Hai Hang Nguyen et al | 1058 |
| Knowledge Base Development of Companies in R&D Consortia; An Organisational Process and Social Interaction Perspective on Learning | Omid Omidvar | 1066 |
| The Mutual Transmission of Knowledge and Competencies between Generations: an enabler of Dynamic Capabilities | Sakura Shimada | 1073 |
| Organizational Learning through University-Industry Research Cooperation | Simon Woll | 1081 |
| Non Academic Papers | | 1089 |
| Institutional Leadership: An Inconvenient Truth | Chris Blodgett | 1091 |
| Can Knowledge Management Survive Without Information Technologies? | Stefanie Dannemann | 1103 |
| Enterprise 2.0: Knowledge Management for Decision Support | Mohamed Farid | 1107 |
| Capturing Lessons That Should be Learned: An After Event Review for Whole-of-Government Security Planning and Operation | Susan McIntyre and Kate Kaminska | 1119 |
| Work in Progress papers with Posters | | 1127 |
| Knowledge Ontology in Labor Outsourcing Environments | Óscar Arias Londoño | 1129 |
| Proposal for A 2.0 Knowledge Management Model for “Medellin, Cluster City (Medellin, City of Knowledge) | Lillyana María Giraldo Marín et al | 1134 |
| Similarity and Accuracy of Shared Mental Models and its Impact on Process Stability in Steel Production: First Results of a Knowledge Audit Methodology | Nina Groß et al | 1138 |
| What’s your Strategy for Measuring IT & Non-IT for Knowledge Management in an Organisation? | Ravinder Singh Kahlon and Man-Chie Tse | 1141 |
| Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery | Pushkal Pandey, Sandra Moffett and Rodney McAdam | 1147 |
| A Model for Risk Analysis in the Process of Building a Knowledge Cluster in Colombia | José Vásquez Paniagua | 1151 |
