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Preface |
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vii |
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Biographies of contributing authors |
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ix |
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Establishing an organisational capability to succeed in realising benefits from IT investments: An exploratory analysis |
Colin Ashurst and Neil F Doherty
Loughborough University, UK |
1 |
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Evaluating the information society: Some conceptual issues |
Frank Bannister and Dan Remenyi
Trinity College Dublin, Ireland |
11 |
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Evaluation processes: Lessons from Bateson's second order learning |
Peter Bednar and Carl Adams
Portsmouth University, UK |
21 |
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The Ten years of the European Conference on IT Evaluation: Retrospectives and perspectives for possible future research |
Egon Berghout, University of Groningen, The Netherlands
Dan Remenyi, Trinity College Dublin, Ireland |
29 |
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Evaluating the Usability of Hospital Information Systems (HIS)) |
Hans-Bernd Bludau and Achim Hochlehnert, University of Heidelberg, Germany
Kai-Christoph Hamborg and Brigitte Vehse, University of Osnabrück, Germany
Holger Stöcker
City University London, UK |
47 |
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A tale of four shifts and three frameworks: An empirical evaluation of the effectiveness of human-computer interface design |
Milena Bobeva and Brett Williams
Bournemouth University, Poole, UK |
69 |
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Realistic information systems evaluation research |
Sven A. Carlsson
Jönköping International Business School, Sweden |
79 |
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The organisational impact of enterprise resource planning systems: Changes in the balance of power in multi-national companies |
Fergal Carton and Frederic Adam
University College Cork, Ireland |
87 |
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Evaluating financial performance of e-Business initiatives in the retail industry: Alternative approaches |
Yao Chen, Luvai Motiwalla and M. Riaz Khan
University of Massachusetts, Lowell, USA |
97 |
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Impact of workflow systems on business processes |
Sunil Choenni, Robin Bakker and Walter Baets
Nyenrode University, The Netherlands |
113 |
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Trials and tribulations of IT evaluation: Lessons learnt from an automotive case study |
Melanie Clay, R-Tek Ltd, Washington, UK
Helen M Edwards and John Maguire, University of Sunderland, UK |
123 |
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Evaluating the impact of frameworks for the stimulation and facilitation of knowledge sharing. |
Tanguy Coenen
Vrije Universiteit Brussel, Belgium |
133 |
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Finding the value of power-ethics strategies in the evaluation of information systems |
José Córdoba and Wendy Robson
University of Hull, UK |
143 |
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The evaluation of IT systems implementation: Risks and relationships for externally developed CRM systems |
Ian Corner, Brown and Company, UK.
Matthew Hinton and Roland Kaye, Open University Business School, Milton Keynes, UK. |
153 |
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Six generic types of information systems evaluation |
Stefan Cronholm and Göran Goldkuhl
Linköping University, Sweden |
163 |
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Defining virtual information systems to evaluate business ICT |
Renata Paola Dameri
Università di Genova, Italy |
173 |
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The development of an e-Community within a South Wales town: The Glynneath Community project – A case study
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Paul Davies, Del Morgan and Paul Jones, University of Glamorgan, Pontypridd, Wales, UK
Paul Beynon-Davies, University of Wales, Swansea, Wales, UK |
183 |
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IS project leaders – Heroes or zeroes? |
Jacqueline Day and Milena Bobeva
Bournemouth University, Poole, UK |
191 |
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A survey on the strategic drivers for e-Business efforts: A view over time |
Dirk Deschoolmeester and Evelyne Vanpoucke,
Vlerick Leuven Ghent Management School, Belgium |
203 |
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Strategic and tactical critical success factors behaviour along the ERP implementation phases |
José Esteves, Universidad Politecnica Catalunya, Barcelona, Spain
Joan Pastor, Universidad Internacional Catalunya, Barcelona, Spain |
215 |
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A change of mindset: Enabling usage-based IT cost in the banking sector |
Alea M. Fairchild
Tilburg University, The Netherlands |
225 |
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Measuring website efficiency – A multi-methodical approach |
Reinhard Franz, evolaris e-Business Competence Center, Graz, Austria
Klaus Oberecker, ec3 - eCommerce Competence Center, Vienna, Austria |
235 |
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Evaluation of mobile frameworks - Conceptual and technological aspects |
Bardo Fraunholz, Deakin University, Melbourne, Australia
Jürgen Hoffmann and Jürgen Jung, University of Koblenz, Germany |
245 |
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Adoption of higher education management information systems – Findings from a UK study |
Margaret Gemmell, University of Salford, UK
Rosane Pagano, Manchester Metropolitan University Business School, UK |
253 |
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Investigating the effects of IT on organisational design variables: Towards a theoretical framework |
Rahim Ghasemiyeh and Feng Li
University of Newcastle Upon Tyne, UK |
263 |
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The “expedient co-operation” and the Internet - (If cooperation is so convenient, why should the man act opportunistically?) |
Ginevra Gravili
Università degli Studi di Lecce, Italy |
273 |
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The key to converting IT investments into shareholder value in financial services organisations: Invest for market power. |
Paul Griffiths, IBM Business Consulting Services, Santiago, Chile
Dan Remenyi, Trinity College Dublin, Ireland |
285 |
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A theoretical framework based on complexity theory for evaluating large-scale Information Systems Development (ISD) projects |
Lorraine Halpin and. Larry Stapleton
Waterford Institute of Technology, Ireland |
297 |
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Introducing innovation in higher education: Experiences from the platform-evaluation to the implementation of e-Learning |
Bernd Heesen
University of Applied Sciences Furtwangen, Villingen-Schwenningen, Germany |
307 |
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A framework for evaluating e-Business investments in terms of business process performance |
Matthew Hinton, and Suzanne Mieczkowska, Open University Business School, Milton Keynes, UK.
David Barnes, Royal Holloway, University of London, Egham, UK |
317 |
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Evaluation of enterprise IT architecture solutions – How can an ICT consultant tell what is best for you? |
Ari Hirvonen, TietoEnator Oyj, Jyväskylä, Finland
Mirja Pulkkinen, University of Jyväskylä, Finland |
327 |
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Using evaluation lifecycle to support development of collaboration environments |
Josie P. H. Huang
Glasgow Caledonian University, Scotland, UK |
339 |
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Evaluation of the impact of Internet law on society |
Hamid Jahankhani, Elias Pimenidis and Lanre Kadiri
University of East London, Dagenham, UK |
349 |
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Evaluation of an application service provider: An SME view |
Björn Johansson and Sven A. Carlsson
Jönköping University, Sweden |
359 |
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A conceptual model to assess and evaluate use of a new ICT-based service |
Niklas Johansson and Ulrika Mollstedt
Karlstad University, Sweden |
369 |
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The investment in IS/ICT and its impact on work and organisation in private and public sectors |
Amirrudin Kamsin
University Of Malaya, Kuala Lumpur, Malaysia |
379 |
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A study of factors influencing ERP adoption framework and evaluation in a developing country: Case studies from Thailand |
Penjira Kanthawongs, Bangkok University, Thailand
Ranjan B. Kini, Indiana University Northwest, Gary, USA |
387 |
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Recent development steps in relational database systems |
Juha Kontio
Turku Polytechnic, Halikko, Finland |
397 |
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The effect of social factors on the adoption of Electronic Grocery Systems (EGS) – An Australian study |
Clare Lewis, Deborah Bunker and Farhad Daneshgar
University of New South Wales, Sydney, Australia |
409 |
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Development and implementation of Activity-Based Budgeting (ABB) information systems in the UK |
Lana Y J Liu, University of Newcastle, UK
John K. G. Tan, Northumbria University, Newcastle Upon Tyne, UK |
419 |
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PURE and SIMPLE: A framework for the evaluation of multimedia products. |
Steve Martin, Jacquie Bolissian, and Elias Pimenidis
University of East London, Dagenham, UK |
431 |
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Leadership and information technology evaluation |
Laurie McAulay
Loughborough University, UK |
441 |
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Emotion in CRM systems evaluation – Considering the human dimension |
Rachel McCalla, Jean-Noël Ezingeard and Kevin Money
Henley Management College, UK |
451 |
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Divergence and alignment in aspirations and actual provision of e-Commerce: An evaluation. |
Rachel McLean and Nigel M. Blackie
University of Salford, UK |
461 |
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An applied ethnographic method for evaluating the use of online databases |
Roslina Othman and Mohamad Fauzan Noordin
International Islamic University Malaysia, Kuala Lumpur, Malaysia |
475 |
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Evaluating the attitudes of stakeholders to the introduction of the electronic transmission of prescriptions |
Kim Pearce Shirley Coleman and Dave Stewardson,
University of Newcastle upon Tyne, UK |
487 |
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Getting into the misalignment between business and information systems |
Carla Marques Pereira, EST-IPCB, Castelo Branco, Portugal
Pedro Sousa, I.S.T/ CEO-INESC, Lisboa, Portugal |
499 |
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Electronic customer relationship management: Evaluating strategic capabilities across stages of innovation |
Ryan R. Peterson
Instituto de Empresa, Madrid, Spain |
513 |
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Organisational change and information systems implementation: A multiple case study in the auto parts industry in Brazil. |
Marco Antonio Pinheiro da Silveira, IMES – Centro Universitário Municipal de São Caetano do Sul, Diadema, Brazil
Eduardo Henrique Diniz, Escola de Administração de Empresas de São Paulo – Fundação Getulio Vargas, País, Brasil |
525 |
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An emerging Australian ICT governance standard: A comparative case study |
Gail Ridley and Peter Carroll
University of Tasmania, Hobart, Australia |
537 |
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Design and evaluation of ICT-based patient information systems to support the management of chronic diseases |
Abdul Roudsari, Emma-Jane Berridge, Mira Vogel and Ewart Carson
City University, London, UK |
547 |
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The realities of benefit realisation in the monolithic enterprise systems era - Considerations for the future |
David Sammon, Frederic Adam and Fergal Carton
University College Cork, Ireland |
557 |
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Evaluation of a mixed media data collection system in clinical medicine |
Antonio Sánchez and Peter Plassmann
University of Glamorgan, Pontypridd, Wales, UK |
565 |
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Strategy for Adopting Information Technology for SMEs |
Samiaji Sarosa and Didar Zowghi
University of Technology, Sydney, Australia |
575 |
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Using multiple assessment approaches to enhance objectivity and student learning |
Elsje Scott and Nata van der Merwe
University of Cape Town, South Africa |
585 |
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Impact of information technology investment, on economic growth, and employment |
Wesley Shu
San Diego State University, USA |
597 |
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Managing knowledge in a governmental organisation –The case of the Finnish Aviation authority |
Olli Sjöblom and Reima Suomi
Turku School of Economics and Business Administration, Finland |
607 |
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Intranet and knowledge management: Putting the cart before the horse |
Satrijo Tanudjojo and Ashley Braganza,
Cranfield School of Management, UK |
619 |
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Knowledge transfer partnerships as an enabler of e-Commerce in SMEs |
David Tucker, Manchester Metropolitan University Business School, UK
Anthony Lafferty, RoFTRA, UK |
629 |
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The evaluation of critical success factors for IT projects |
Peter Tyndale
EDS and Kingston University, UK |
641 |
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Content adaptation – Pilot application of a web-based personalisation system to increase business efficiency |
Erik Wallin
Royal Institute of Technology (KTH), Stockholm, Sweden |
653 |
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Expressiveness and effectiveness – integrating knowledge creation and IS evaluation for improved organisational learning about IS. |
Tuan Yu
University of Kent, Canterbury, UK |
663 |
