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Paper Title
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Author(s)
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Page
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Preface
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vii
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Biographies of contributing authors
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ix
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Establishing an organisational capability to
succeed in realising benefits from IT investments: An exploratory analysis
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Colin Ashurst and Neil F Doherty
Loughborough
University, UK
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1
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Evaluating the information society: Some conceptual
issues
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Frank Bannister and Dan Remenyi
Trinity College
Dublin, Ireland
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11
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Evaluation processes: Lessons from Bateson's second
order learning
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Peter Bednar and Carl Adams
Portsmouth
University, UK
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21
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The Ten years of the European Conference on IT
Evaluation: Retrospectives and perspectives for possible future research
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Egon Berghout, University
of Groningen, The Netherlands
Dan Remenyi, Trinity
College Dublin, Ireland
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29
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Evaluating the Usability of Hospital
Information Systems (HIS))
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Hans-Bernd Bludau and Achim Hochlehnert, University of Heidelberg, Germany
Kai-Christoph Hamborg and Brigitte Vehse, University of Osnabrück, Germany
Holger Stöcker
City University
London, UK
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47
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A tale of four shifts and three frameworks: An
empirical evaluation of the effectiveness of human-computer interface design
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Milena Bobeva and Brett Williams
Bournemouth University,
Poole, UK
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69
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Realistic information systems evaluation research
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Sven A. Carlsson
Jönköping
International Business School, Sweden
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79
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The organisational impact of enterprise resource
planning systems: Changes in the balance of power in multi-national companies
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Fergal Carton and Frederic
Adam
University College Cork,
Ireland
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87
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Evaluating financial performance of e-Business
initiatives in the retail industry: Alternative approaches
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Yao Chen, Luvai Motiwalla and M. Riaz Khan
University of Massachusetts,
Lowell, USA
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97
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Impact of workflow systems on business processes
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Sunil Choenni, Robin Bakker and Walter Baets
Nyenrode University,
The Netherlands
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113
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Trials and tribulations of IT evaluation: Lessons
learnt from an automotive case study
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Melanie Clay, R-Tek Ltd, Washington, UK
Helen M Edwards and John Maguire, University of Sunderland, UK
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123
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Evaluating the impact of frameworks for the
stimulation and facilitation of knowledge sharing.
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Tanguy Coenen
Vrije Universiteit Brussel,
Belgium
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133
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Finding the value of power-ethics strategies in the
evaluation of information systems
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José Córdoba and Wendy Robson
University of Hull, UK
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143
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The evaluation of IT systems implementation: Risks
and relationships for externally developed CRM systems
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Ian Corner, Brown and Company, UK.
Matthew Hinton and Roland Kaye, Open University
Business School,
Milton Keynes, UK.
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153
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Six generic types of information systems evaluation
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Stefan Cronholm and Göran Goldkuhl
Linköping
University, Sweden
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163
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Defining virtual information systems to evaluate
business ICT
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Renata Paola Dameri
Università di
Genova,
Italy
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173
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The development of an e-Community within a South Wales town: The Glynneath Community project
– A case study
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Paul Davies, Del Morgan and Paul Jones, University of Glamorgan,
Pontypridd, Wales, UK
Paul Beynon-Davies, University
of Wales, Swansea,
Wales, UK
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183
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IS project leaders – Heroes or zeroes?
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Jacqueline Day and Milena Bobeva
Bournemouth University,
Poole, UK
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191
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A survey on the strategic drivers for e-Business
efforts: A view over time
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Dirk Deschoolmeester and Evelyne Vanpoucke,
Vlerick Leuven Ghent
Management School, Belgium
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203
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Strategic and tactical critical success factors
behaviour along the ERP implementation phases
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José Esteves, Universidad Politecnica
Catalunya, Barcelona, Spain
Joan Pastor, Universidad Internacional Catalunya, Barcelona, Spain
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215
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A change of mindset: Enabling usage-based IT cost
in the banking sector
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Alea M. Fairchild
Tilburg University,
The Netherlands
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225
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Measuring website efficiency – A
multi-methodical approach
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Reinhard Franz, evolaris e-Business Competence
Center, Graz, Austria
Klaus Oberecker, ec3 - eCommerce Competence Center,
Vienna, Austria
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235
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Evaluation of mobile frameworks - Conceptual and
technological aspects
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Bardo Fraunholz, Deakin
University, Melbourne, Australia
Jürgen Hoffmann and Jürgen Jung, University of Koblenz, Germany
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245
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Adoption of higher education management information
systems – Findings from a UK study
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Margaret Gemmell, University of Salford, UK
Rosane Pagano, Manchester Metropolitan University Business School, UK
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253
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Investigating the effects of IT on organisational
design variables: Towards a theoretical framework
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Rahim Ghasemiyeh and Feng Li
University of
Newcastle Upon Tyne, UK
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263
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The “expedient co-operation” and the
Internet - (If cooperation is so convenient, why should the man act
opportunistically?)
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Ginevra Gravili
Università degli Studi di Lecce, Italy
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273
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The key to converting IT investments into
shareholder value in financial services organisations: Invest for market
power.
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Paul Griffiths, IBM Business Consulting Services, Santiago, Chile
Dan Remenyi, Trinity
College Dublin, Ireland
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285
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A theoretical framework based on complexity theory
for evaluating large-scale Information Systems Development (ISD) projects
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Lorraine Halpin and. Larry Stapleton
Waterford Institute of Technology, Ireland
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297
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Introducing innovation in higher education:
Experiences from the platform-evaluation to the implementation of e-Learning
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Bernd Heesen
University of Applied Sciences Furtwangen, Villingen-Schwenningen, Germany
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307
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A framework for evaluating e-Business investments
in terms of business process performance
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Matthew Hinton, and Suzanne Mieczkowska, Open University
Business School,
Milton Keynes, UK.
David Barnes, Royal Holloway, University
of London, Egham, UK
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317
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Evaluation of enterprise IT architecture solutions
– How can an ICT consultant tell what is best for you?
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Ari Hirvonen, TietoEnator Oyj,
Jyväskylä, Finland
Mirja Pulkkinen, University of Jyväskylä, Finland
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327
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Using evaluation lifecycle to support development
of collaboration environments
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Josie P. H. Huang
Glasgow Caledonian University, Scotland,
UK
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339
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Evaluation of the impact of Internet law on society
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Hamid Jahankhani, Elias Pimenidis and Lanre Kadiri
University of East London,
Dagenham, UK
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351
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Evaluation of an application service provider: An
SME view
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Björn Johansson and Sven A. Carlsson
Jönköping
University, Sweden
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361
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A conceptual model to assess and evaluate use of a
new ICT-based service
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Niklas Johansson and Ulrika Mollstedt
Karlstad University, Sweden
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371
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The investment in IS/ICT and its impact on work and
organisation in private and public sectors
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Amirrudin Kamsin
University Of Malaya,
Kuala Lumpur, Malaysia
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381
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A study of factors influencing ERP adoption
framework and evaluation in a developing country: Case studies from Thailand
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Penjira Kanthawongs, Bangkok University, Thailand
Ranjan B. Kini, Indiana
University Northwest, Gary, USA
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389
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Recent development steps in relational database
systems
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Juha Kontio
Turku Polytechnic, Halikko, Finland
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399
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The effect of social factors on the adoption of
Electronic Grocery Systems (EGS) – An Australian study
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Clare Lewis, Deborah Bunker and Farhad Daneshgar
University of New South
Wales, Sydney,
Australia
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411
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Development and implementation of Activity-Based
Budgeting (ABB) information systems in the UK
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Lana Y J Liu, University
of Newcastle, UK
John K. G. Tan, Northumbria
University, Newcastle Upon Tyne, UK
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421
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PURE and SIMPLE: A framework for the evaluation of
multimedia products.
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Steve Martin, Jacquie Bolissian, and Elias
Pimenidis
University of East London,
Dagenham, UK
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433
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Leadership and information technology evaluation
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Laurie McAulay
Loughborough
University, UK
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443
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Emotion in CRM systems evaluation –
Considering the human dimension
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Rachel McCalla, Jean-Noël Ezingeard and Kevin
Money
Henley Management
College,
UK
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453
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Divergence and alignment in aspirations and actual
provision of e-Commerce: An evaluation.
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Rachel McLean and Nigel M. Blackie
University of
Salford,
UK
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463
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An applied ethnographic method for evaluating the
use of online databases
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Roslina Othman and Mohamad Fauzan Noordin
International Islamic University Malaysia, Kuala Lumpur, Malaysia
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477
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Evaluating the attitudes of stakeholders to the
introduction of the electronic transmission of prescriptions
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Kim Pearce Shirley Coleman and Dave Stewardson,
University of
Newcastle upon Tyne, UK
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489
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Getting into the misalignment between business and
information systems
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Carla Marques Pereira,
EST-IPCB, Castelo Branco,
Portugal
Pedro Sousa, I.S.T/ CEO-INESC, Lisboa, Portugal
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501
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Electronic customer relationship management:
Evaluating strategic capabilities across stages of innovation
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Ryan R. Peterson
Instituto de Empresa, Madrid,
Spain
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515
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Organisational change and information systems
implementation: A multiple case study in the auto parts industry in Brazil.
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Marco Antonio Pinheiro da Silveira, IMES –
Centro Universitário Municipal de São Caetano do Sul, Diadema, Brazil
Eduardo Henrique Diniz, Escola de
Administração de Empresas de São Paulo –
Fundação Getulio Vargas, País, Brasil
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527
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An emerging Australian ICT governance standard: A
comparative case study
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Gail Ridley and Peter Carroll
University of Tasmania,
Hobart, Australia
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541
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Design and evaluation of ICT-based patient
information systems to support the management of chronic diseases
|
Abdul Roudsari, Emma-Jane Berridge, Mira Vogel and
Ewart Carson
City University,
London, UK
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551
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The realities of benefit realisation in the
monolithic enterprise systems era - Considerations for the future
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David Sammon, Frederic Adam and Fergal Carton
University College
Cork, Ireland
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561
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Evaluation of a mixed media data collection system
in clinical medicine
|
Antonio Sánchez and Peter Plassmann
University of Glamorgan,
Pontypridd, Wales, UK
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569
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Strategy for Adopting Information Technology for
SMEs
|
Samiaji Sarosa and Didar Zowghi
University of Technology,
Sydney, Australia
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579
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Using multiple assessment approaches to enhance
objectivity and student learning
|
Elsje Scott and Nata van der
Merwe
University of Cape
Town, South Africa
|
589
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Impact of information technology investment, on
economic growth, and employment
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Wesley Shu
San Diego State
University, USA
|
601
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Managing knowledge in a governmental organisation
–The case of the Finnish Aviation authority
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Olli Sjöblom and Reima Suomi
Turku School
of Economics and Business
Administration, Finland
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611
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