3rd European Conference on Information Management and Evaluation

Proceedings of ECIME 2009
The 3^rd European Conference on Information Management and Evaluation
held at the University of Gothenburg, Sweden
on 17-18 September 2009

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Paper Title	Author(s)	Page No.
Preface		vi
Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs		ix
Biographies of contributing authors		x
Managing Mergers and Acquisitions or Post-Merger Cookbook for CIOs and IT Management	Can Adam Albayrak¹ and Andreas Gadatsch^{2 1}Harz University of Applied Sciences, Friedrichstr. Germany ²Bonn-Rhein-Sieg University of Applied Sciences, St. Augustin, Germany	1
Awareness and Acceptability Evaluation of Using e-Government Services in Developing Countries: The Case of Jordan	Saheer Al-Jaghoub, Mouath Al-Hourani and Hussein Al-Yaseen Al-Ahliyya Amman University, Amman, Jordan	10
Operational Use Evaluation of HealthCare Information Systems in Developing Countries	Hussein Al-Yaseen¹, Saheer Al-Jaghoub¹, Maher Al-Shorbaji² and Maher Salim² ¹Department of Management Information Systems ²Department of Pharmacy, Al-Ahliyya Amman University, Amman, Jordan	18
Management Conditions Influencing the Successful Outcome of IS Outsourcing	Linda Bergkvist Information Systems Department, Karlstad University, Sweden	25
Evaluation of Customer Centre and e-Services in a Swedish Municipality with Focus on the Citizens’ Perspective	Irene Bernhard Department for Economics and IT, University West, Trollhättan, Sweden	34
Corporate Blogs Evaluation Using Corporate Leadership Discourse and Followers' Characteristics	Víctor Bohórquez, Margarita Mayo and Jose Esteves IE Business School, Madrid, Spain	42
Business Values of Electronic Records Management in SME‘s	Erik Borglund¹, Karen Anderson¹, Seppo Sirkemaa², Olof Wahlberg¹ and Karl Sandberg¹¹Mid Sweden University, Sweden ²Turku School of Economics, Pori, Finland	51
How Requirements of Record Managers Change After Implementing new Electronic Records Management Systems	Erik Borglund, Karen Anderson andGöran Samuelsson Mid Sweden University, Härnösand, Sweden	59
A Proposed Risk Management Framework for Securing Confidential Information Held by Government Departments in the United Kingdom	Robert Brock and Robert Benyon Rhodes University, Grahamstown, South Africa	67
Implementation of Discrete and Integrated IT: The Role of Organisational Structure and Culture	Colm Burns and Nola Hewitt-Dundas Queen's University Belfast, UK	80
Towards a Model for Determining the Scope of ICT Integration in the Enterprise: The Case of Enterprise Resource Planning (ERP) Systems	Fergal Carton and Frederic Adam University College Cork, Ireland	90
Supporting Innovation in Small Local Government Organizations	Walter Castelnovo Università dell’Insubria, via Valleggio, Italy	99
A Risk Management Investigation of SME Adoption of Agile Method Information System Development	Peter Clutterbuck University of Queensland, Brisbane, Australia	107
Understanding IT Management in SMEs	Paul Cragg and Annette Mills University of Canterbury, Christchurch, New Zealand	116
A Theoretical Framework for Evaluating Web 2	Reet Cronk, Harding University, Searcy, USA	124
IT Governance in SMEs: a Theoretical Framework based on the Outsourced Information Systems Failure	Jan Devos¹, Hendrik Van Landeghem² and Dirk Deschoolmeester²¹University College West Flanders, Ghent University, Kortrijk, Belgium ²Ghent University, Gent, Belgium	132
Monitoring and Evaluating Microfinance Delivery Through ICT Based Correspondent Banking	Eduardo Henrique Diniz¹Martin Jayo¹andTania Pereira Christopoulos²¹Fundacao Getúlio Vargas – EAESP – Sao Paulo – Brazil ²Universidade de Sao Paulo – EACH – São Paulo – Brazil	143
Aspects on Implementing RUP in Organizations – an Implementer Perspective	Birgitta Fagerström Kareld School of Mathematics and Systems Engineering, Växjö University, Växjö, Sweden	149
Technical Criteria for the Comparison of Modern ERP Systems for Usage in Orchestra Companies	Michael Gall, Christian Sterba and Thomas Grechenig Research Group for Industrial Software (INSO), Vienna, Austria	159
Proposing a Tool for the Measurement of e-Government	Dionisios Giannakopoulos and Panagiotis Manolitzas Technological Institute of Piraeus, Petrou Ralli & Thivon, Greece	167
Can Positive Psychology Provide Some Guidance to ICT Professionals as they Provide Leadership in the Ethical use of ICT?	Candace Grant¹, Bernd Carlsen Stahl² and Simon Rogerson^{2 1}Ted Rogers School of Management, Ryerson University, Toronto, Canada ²De Montfort University, Leicester, UK	179
MOA – an Evaluation Model for Implementation and Use of IT in Organisations	Kerstin Grundén University West, Trollhättan, Sweden	187
Knowing What we Know: A Study of how Small to Medium Sized Software Enterprises can get Better Visibility on What They Know	Ciara Heavin and Fréderic Adam University College Cork, Ireland	195
Measuring ERP Systems Usage	Jonas Hedman and Björn Johansson CAICT, Copenhagen Business School, Denmark	206
When Institutionalised Behaviour Creates Obstacles to Democratic Debate: Analysing Silence in Brazilian Environmental-Education Virtual Communities	Magda David Hercheui Westminster Business School, London, UK	214
Architectural Principles for Alignment Within the Context of Agile Enterprises	Mats-Åke Hugoson¹, ², Thanos Magoulas¹, and Kalevi Pessi¹ ¹IT University of Göteborg, Göteborg, Sweden ²Jönköping International Business School, Jönköping, Sweden	222
Actual vs. Planned ERP Systems Implementation Costs in European SMEs	Björn Johansson and Frantisek Sudzina Copenhagen Business School, Frederiksberg, Denmark	232
Towards a Tool for Monitoring Crime and Law Enforcement	Sandra Kalidien, Sunil Choenni and Ronald Meijer Research and Documentation Centre, Ministry of Justice, The Hague, The Netherlands	239
Understanding how the use of ICT Services Improves Productivity: A Case of Remote Login Among City Employees in Finland	Jonna Käpylä Tampere University of Technology, Tampere, Finland	248
An Evaluation of Evaluation Methodologies Concerning Academic Performance in Iran	Mortaza Kokabi Shaheed Chamran University, Ahwaz, Iran	258
Organisational Learning and Six Sigma Deployment Evaluation in an IT Setting.	Yvonne Lagrosen¹, Rana Chebl²and Max Rios Tuesta^{3 1}Department of Engineering Sciences, University West, Trollhättan, Sweden ²Altran, Paris, France ³Altran, Toulouse, France	274
Testing of a Model Evaluating e-Government Portal Acceptance and Satisfaction	Cora Sio Kuan Lai¹ and Guilherme Pires^{2 1}Macao Polytechnic Institute, Macao SAR, PRC ²University of Newcastle, Australia	282
An Evaluation Framework for the Selection of a Mobile Policing Information Solution	Rachael Lindsay, Tom Jackson and Louise Cooke Loughborough University, UK	293
Technical and Social Implementation of ICT-Based Performance Recording at a University of Arts	Harald Lothaller University of Music and Performing Arts Graz, Graz, Austria	303
Ontological System for Information Retrieval and Integration of Research Reports in Selected Nigerian Universities	M. A. Mabayoje¹ and S. O. Olabiyisi^{2 1}University of Ilorin, Kwara-Nigeria ²Ladoke Akintola University of Technology, Ogbomosho, Oyo-Nigeria	312
Effects of ICT on Bank Branch Performance: A Sri Lankan Case Study	Malanie Maldeni and Sanath Jayasena University of Moratuwa, Sri Lanka	322
Determinants of e-Commerce Adoption by Small Firms in Portugal	Maria Martins and Tiago Oliveira ISEGI, Universidade Nova de Lisboa, Lisbon, Portugal	330
Learning to Understand What the ERP System is all About: A Literature Review	Gunilla Myreteg Uppsala University, Sweden	339
A Theoretical Lens to Examine the Structural Impact of Adopting Web 2.0	Tadhg Nagle and David Sammon Business Information Systems. University College Cork, Ireland	348
Uncertainty Reduction in Software Development by the use of a Platform Based Development Strategy	Emil Numminen and Anders Wrenne School of Management at Blekinge Institute of Technology, Ronneby, Sweden	356
Evaluating the Integration of Leading Edge Pervasive Technologies to Improve Service-Based Performance	John O’ Donoghue, J.B. McCarthy, Sheng Huang and Frederic Adam University College Cork, Ireland	363
Firms Patterns of e-Business Adoption: Evidence for the European Union-27	Tiago Oliveira¹ and Maria Fraga Martins^{1 1}ISEGI, Universidade Nova de Lisboa, Lisbon, Portugal	371
Creating Strategic Value Through Executive Information Systems: an Exploratory Study	Elmarie Papageorgiou¹ and Herman de Bruyn^{2 1}University of the Witwatersrand, Johannesburg, South Africa ²University of Johannesburg, South Africa	380
Post-Implementation Evaluation of Collaborative Technology: A Case Study in Business Education	Andriani Piki Royal Holloway University of London, UK	400
A Fuzzy AHP Based Approach Towards Enterprise Architecture Evaluation	Mahsa Razavi¹, Fereidoon Shams Aliee² and Amir Esmaeil Sarabadani Tafreshi^{1 1}Islamic Azad University, Tehran, Iran ²Shahid Beheshti University, Tehran, Iran	408
Principles as a Complement to Models in Defining the Target Enterprise Architecture	Martin Sjöholm¹, Rikard Uddström², Reine Wester³ and Maria Vikingsson⁴ ¹AstraZeneca, Mölndal, Sweden ²Acando, Göteborg, Sweden ³Volvo Information Technology, Göteborg, Sweden ⁴Lysekil Municipal, Lysekil, Sweden	422
Radio Frequency Identification (RFID) Adoption in the South African Retail Sector: An Investigation of Perceptions held by Members of the Retail Sector Regarding the Adoption Constraints	Chris Upfold and Haidi Liu Rhodes University, Grahamstown, South Africa	430
Moving ERP Research Forward: The Future Directions for ERP Research	Wipawee Uppatumwichian Lund University, Sweden	440
How a Medium Sized Enterprise Applies the CRM Approach in its Marketing	Olof Wahlberg¹, ¹Christer Strandberg,¹Karl W Sandberg, Karen Anderson¹, Seppo Sirkemaa² Erik Borglund¹ ¹Mid Sweden University, Sweden ²Turku School of Economics, Pori, Finland	448
e-Government Initiatives in India	Paramjeet Walia University of Delhi, India	460
Research in Progress
IT Balanced Scorecard as Tool for Managing IT Innovations and IT-based Innovations	Michael Amberg and Michael Lang University of Erlangen-Nuremberg, Nuremberg, Germany	471
Governance Implications of Vertical Health Interventions on Health Information Systems Policy Implementation in Nigeria	Adebusoye Anifalaje London School of Economics and Political Science, London, UK	478
An Investigation of the Activities and Skill Sets Needed By Senior Information Technology (IT) Managers	Namik Atila Ekimci and Sevgi Ozkan Middle East Technical University, Ankara, Turkey	486
IT-Supported Work Processes for Contact Services in Swedish Municipalities – The Initial Design Steps	Per Flensburg, Irene Bernhard and Annika Nåfors University West, Trollhättan, Sweden	497
How do CIOs Become CEOs? Barriers and Success Factors	Kenneth Grant and Michael Hutson Ryerson University, Toronto, Canada	504
Complementary IS and BP Changes in SMEs	Janis Makna and Marite Kirikova Riga Technical University Latvia, Riga, Latvia	515
Problems of Cost Efficiency Management of Business Informatics and Their Solving by Means of new Model of Measuring and Analyzing Costs in Business Informatics in the Context of Data Quality	Milos Maryska¹ and Markus Helfert^{2 1}University of Economics in Prague Czech Republic ²School of Computing, Dublin City University, Ireland	524
Agile Teams: Reflective Debate and Shared Understanding	David Sammon¹, John McAvoy¹ and Ian Owens² ¹Business Information Systems, University College Cork, Ireland ²Department of Informatics and Sensors, Cranfield Defence and Security, Defence Academy - College of Management and Technology, UK	535
Benefits are From Venus, Costs are From Mars	Peter Schuurman, Egon Berghout and Philip Powell University of Groningen, The Netherlands	544