| Paper Title | Author(s) | Page No. |
| Preface | | vii |
| Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs | | x |
| Biographies of contributing authors | | xii |
| Determinants of the use of eGovernment Services in Outlying Regions: A Multi-Method Approach | Oualid Abidi, Anne Chartier, Marie-Christine Roy and Diane Poulin | 1 |
| Exploring Different Levels of eGovernance Development in Romania: Case Study in Bihor County | Maria-Madela Abrudan, Tomina Saveanu and Anca Otilia Dodescu | 11 |
| Determinants of User Acceptance of a Local eGovernment Electronic Document Management System (EDMS) | Carlos Afonso Maria de la Gonzalez, José Roldán and Manuel Sánchez-Franco | 19 |
| ICT Influencing eGovernment Network Externalities: Is the Government Social Networking System the Road to eDemocracy and Trust? | Fatemeh Ahmadi Zeleti and Olavi Uusitalo | 29 |
| An Exploratory Study on eGovernment Systems Success in Saudi Arabia | Obaid Almalki, Yanqing Duan and Ingo Frommholz | 38 |
| Platform as a Service API Ontology | Darko Androcec and Neven Vrcek | 47 |
| What do we Know From the Literature on Public eServices? | Davide Arduini and Antonello Zanfei | 55 |
| From Technology Diffusion to Social use: The Case of the eID Card in Spain | Sor Arteaga and Ignacio Criado
| 66 |
| Data Mining Solutions for Local Municipalities | Gözde Bakırlı, Derya Birant, Erol Mutlu, Alp Kut, Levent Denktaş and Dilşah Çetin | 74 |
| New Challenge to Fulfill e-Procurement Promises | Juan Carlos Barahona and Andrey Elizondo | 84 |
| From Policy-Making to Community Building: A Survey On 19 Experiences of eParticipation | Mikel Barreda, Albert Batlle, Agustí Cerrillo, Albert Padró-Solanet, Ismael Peña-López and Ivan Serrano | 93 |
| Alignment Dynamics in eGovernment: Behind the Scenes of Local Governments | Elke Boudry and Pieter Verdegem
| 102 |
| Methodological Proposal for Evaluating the Usability of Sector Portals in a Multi-Level Government Environment | Ramón Bouzas-Lorenzo and Xosé Mahou Lago
| 110 |
| The Role of Third-Party Reporting in Improving Tax Compliance in eCommerce | Sharon Briody and Sheila Killian
| 119 |
| The Rule of e-law | Pere Simón Castellano | 128 |
| A way to Overcome the Crisis in eGovernment: Cooperation Among the Regional and Local Authorities in Catalonia | Agustí Cerrillo-i-Martínez
| 134 |
| Taxpayer Rights in Turkey: A Survey on Income Taxpayers in Manisa | Güneş Çetin Gerger and RecepYücedoğru | 142 |
| Building Sustainable eParticipation Strategies Using Living Labs | Brian Cleland, Maurice Mulvenna, Brendan Galbraith, Jonathan Wallace and Suzanne Martin | 149 |
| Increased Public Participation in Local Government Through the use of Mobile Phones: What do Young South Africans Think? | Kevin Cupido and Jean-Paul Van Belle | 159 |
| Managing eGovernment Information Resources Using Faceted Taxonomy | Jovana Dadić, Marijana Despotović-Zrakić, Dušan Barać, Lidija Paunović and Aleksandra Labus | 169 |
| Barriers and Facilitators to eGovernment in Spanish Municipalities: A Study Before and After the Recession | Susana De Juana-Espinosa, Enrique Claver-Cortés and Juan José Tarí | 176 |
| Experiences From the Development of the Greek School Profiling System | Vasilis Delis, Ioannis Papaioannou, Eftychios Valeontis, Dimitrios Kalaitzis, Charalampos Giannakopoulos and Michael Voukelatos | 186 |
| The State of Open Government Data in GCC Countries | Ibrahim Ahmed Elbadawi | 193 |
| Citizens’ Perception of the Egyptian eGovernment Portal After Revolution | Adham El-Shetehy | 201 |
| RegulationRoom: Field-Testing an Online Public Participation Platform During USA Agency Rulemakings | Cynthia Farina, Josiah Heidt, Mary Newhart and Joan-Josep Vallbé | 210 |
| Re-Inventing Democracy With a Complex Adaptive Political Crowdsourcing Platform: The Interactive Voter Choice System | Joe Firestone and Henk Hadders | 219 |
| An Investigative Study of Promoting Awareness and Increasing Registration of PAYE Anytime in the Border Midlands West Region | Josephine Foley and Kieran Gallery | 227 |
| Selecting Generic top Level Ontologies for the eGovernment Domain | Jean Vincent Fonou Dombeu, Magda Huisman and Pieter Conradie | 234 |
| Local eGovernment in the City of Casey: Political Barriers to Citizen Engagement | Julie Freeman | 242 |
| Lost Youth? Attitudes Towards and Experiences With eGovernment: The Case of German University Students | Gerhard Fuchs | 251 |
| The Shrinking Digital Divide - Determinants and Technological Opportunities | Stéphane Gauvin, Kevin Granger, Marianne Lorthiois and Diane Poulin1 | 259 |
| Reducing IT Related Costs Using Application Portfolio Rationalization: A Study Focusing on Reducing Application Portfolio Size and Complexity in Small Municipalities | Suzanne Gietema, Rik Bos and Sjaak Brinkkemper | 268 |
| Participatory Democracy in Europe | Claudia Gilia and Cristian Mareş | 278 |
| Permanent Establishment: Up in the Clouds? | Ronan Gill and Tom Collins | 287 |
| The Case of Implementing eGovernment Systems in a Less-Developed Region of the Western Part of Romania | Adriana Giurgiu | 295 |
| Exchange Formats for Office Documents - A Survey of Swiss Public Administrations | Olivier Glassey and José Formaz | 307 |
| The e-Cohesion Concept - the Introduction of an On-Line System for the Submission and Evaluation of Applications for the Access to E.U. Structural Funds | Oana Raluca Glăvan and Constanța Mătușescu | 313 |
| Climate Change Policy in Australia: Contexts and Consultation on the Clean Energy Legislative Package (2011) | Mary Griffiths | 320 |
| Implementation of a Contact Centre – a Local eGovernment Initiative | Kerstin Grundén and Irene Bernhard | 329 |
| The Critical Success Factors of E-voting Implementation in Indonesian Local Elections: The Case of Jembrana Regency Election | Aprilia Hartami and Putu Wuri Handayani | 336 |
| Comparing Civilian Willingness to Attack Critical Infrastructure On and Off Line | Thomas Holt, Max Kilger, Lichun Chiang, and Chu-Sing Yang | 345 |
| Comparative Analysis of ICT in the Public Sector in Estonia and Republic of Macedonia | Smilka Janeska-Sarkanjac | 352 |
| eGovernance and Freedom of Information Act: The Indian Experience | Anjali Kaushik | 362 |
| The Strategic Implementation of Data Interoperability for Better Health Care Services in Thailand | Asanee Kawtrakul, Boonchai Kijsanayotin and Intiraporn Mulasastra | 369 |
| ISAC6+ Delivering Smarter Administration Through Innovation - a Benefits Realisation Approach to Ensuring Success | Terry Keefe, Andrea Bikfalvi, Martin Beer and Peplluis De La Rosa | 378 |
| Tax Education: A Study of Civic Responsibility Among Irish Children | Sarah-Kate Keogh and Anne Tynan | 387 |
| Evolving Substantive Notions of Representation: The SOWIT Deliberation Model | Vanessa Liston, Clodagh Harris, Mark O’Toole and Deirdre Lee | 395 |
| Social Media and Perspectives of Liquid Democracy: The Example of Political Communication in the Pirate Party in Germany | Anna Litvinenko | 403 |
| eGovernment in a Swedish Municipality – Change Management in the Planning Process | Kristina Lundevall, Anette Hallin, Mikael Lagergren and Magnus Wretlund1 | 408 |
| “E-Environment” as Part of the National Strategy “E-Romania” | Cristian Mareş and Claudia Gilia | 416 |
| Opportunities and Limits of the Application of eGovernment Solutions at Local Level in Romania | Constanta Mătuescu and Oana Raluca Glăvan | 423 |
| e-Strategies to Break the Digital Divide in Various European Countries: A Comparative Perspective | Adela Mesa del Olmo and Pedro Manuel Martínez Monje | 431 |
| Transforming Government Through eParticipation: Challenges for eDemocracy | Peter Millard, Kate Millard, Carl Adams and Stuart McMillan | 438 |
| Identifying Citizen-Demanded eGovernment Services in Tanzania | George Miyungire and Jim Yonazi | 447 |
| eReadiness and eGovernment With Respect To Citizens’ Participation and Involvement: Towards a Citizens’ Inclusive eReadiness Assessment Model | Racious Moilamashi Moatshe and Zaigham Mahmood | 454 |
| Implementing eGovernment Projects: Challenges Facing Developing Countries | Racious Moilamashi Moatshe and Zaigham Mahmood | 464 |
| A new Population Targeted Survey Based Sampling Method (NPTSBS- Model) | Racious Moilamashi Moatshe and Zaigham Mahmood | 473 |
| Innovative Business Models for Smart Cities: Overview of Recent Trends | Francesco Molinari | 483 |
| Volume Two | | |
| Best Practices for Improved Usability of eGovernment for the Ageing Population | Tamas Molnar | 493 |
| An Analysis of UK Council use of the Social Network – Twitter | Darren Mundy and Qasim Umer | 502 |
| A Case Study of Internet Voting for the University’s Senate in the National Distance Education University of Spain (UNED) | Rocío Muñoz-Mansilla, Ana Mª Marcos del Cano, Jesús Gómez Garzás and Isabel Martín de Llano | 511 |
| The Intention to use E-Audit Technology: An Integration of the Theory of Planned Behaviour (TPB) and Technology Acceptance Model (TAM) | Seán Murtagh Thomas Garavan and Fergal O’Brien | 522 |
| The P23R Principle – Reducing Bureaucracy Costs Through Rule-Based Business-To-Government Communication Processes | Lutz Nentwig, Petra Steffens and Petra Wolf | 529 |
| eGovernment Among US Local Governments: Current Status and Recent Trends | Donald Norris and Christopher Reddick | 537 |
| Social and Technical Issues in Trusting E-Voting: A Case Study on Jordan | Ashtarout Nu’man
Petra University, Amman, Jordan | 546 |
| eGovernment Cloud: Should Governments Move to the Cloud? Requirement Considerations | Birgit Oberer and Alptekin Erkollar
| 555 |
| Towards Transformational Government: An Ecological View of eParticicpation in Africa | Nixon Muganda Ochara | 563 |
| Is it Possible to Expand the Universal Social Charge to Include Income tax and PRSI? | Brendan O Hara | 572 |
| Connecting the Majority, Getting Digital Dividends | Danilo Piaggesi and Walter Castelnovo | 580 |
| The South African User Experience Maturity Status for Website Design in Provincial Governments | Marco Pretorius and André Calitz | 589 |
| Re-Tweet to Democracy? The Social Media #Revolution in Perspective | Rajash Rawal and Paul Nixon | 600 |
| eDemocracy in Policies and Practices in aTransition Society: Country Cases From Slovenia and Estonia | Kristina Reinsalu and Aleš Dobnikar | 608 |
| Effects of Data Entry Tools on Health Professionals’ Productivity: A Survey | Yasar Guneri Sahin, Ufuk Celikkan and Fisun Senuzun | 618 |
| The Power of Citizens Using Twitter in Political Campaigns: Relationship or Communication? | Rodrigo Sandoval-Almazán, Rosa María Nava Rogel, Sor Arteaga and Ignacio Criado | 625 |
| Interconnection of European Criminal Record Systems | Demetrios Sarantis | 633 |
| The Austrian Approach Concerning the European Data Retention Directive’s Translation into National Law and its Technical Implementation | Michael Schafferer, Bernhard Horn, Franz Schönbauer and Thomas Grechenig | 642 |
| An Empirical Investigation of eGovernment Adoption Using a Commitment-Based Model | Ludwig Christian Schaupp and Lemuria Carter | 650 |
| How can eGovernment Information Centre Improve Cross-Border Cooperation? | Stanka Setnikar Cankar and Veronika Petkovšek | 657 |
| The Influence of Governmental Economic Policy to Business Activity: Textual Information as a Motivation Tool | Vassiliki Simaki, Natasha Xarcha, George Sourmelis, Vassilis Lambos and Dimitris Christodoulakis | 665 |
| Digital Divide in the European Union: Evolution From 2006 to 2010 | Virgil Stoica and Andrei Ilas | 671 |
| MiCoGo, an Integrated System That Automatically Detects the Presence of Opinion in web Texts Regarding eCommerce and eGovernment | George Stylios, Christos Katsis, Constantine Glaros, Vasiliki Simaki and Dimitris Christodoulakis | 683 |
| Deliberation or Updating? The Case of Southern Stockholm Activists Online | Jakob Svensson | 691 |
| Public Input for City Budgeting Using E-Input, Face-to-Face Discussions and Random Sample Surveys: The Willingness of an American Community to Increase Taxes | Alan Tomkins Rick Hoppe Mitchel Herian Lisa PytlikZillig Tarik Abdel-Monem and Nancy Shank | 698 |
| e-PRIOR: Enabling Pan-European Interoperable Electronic Public Procurement | Angelo Tosetti | 708 |
| Knowledge Management: Critical Factors for Successful Implementation of eGovernment Applications in Ghana | Samuel Tweneboah-Koduah | 713 |
| GIS and Interagency Decision Making: A Study of Child Services in South Dublin | Margaret Twynam-Muldoon and Frank Bannister | 722 |
| The Development of the e-Health System in Romania | Lucian Uniţa and Adriana Giurgiu | 734 |
| Raising Voice or Effectiveness? The Role of eGovernment on the Quality of Political Institutions | Joan-Josep Vallbé and Núria Casellas | 745 |
| From “Rules to Interpret” to “Rules to Follow”: ePrescription in Greece | Polyxeni Vassilakopoulou, Vassilis Tsagkas and Nicolas Marmaras | 755 |
| Adoption of Web 2.0 Technologies in the Developing Countries on the Balkans | Nataša Veljković, Sanja Bogdanović-Dinić and Leonid Stoimenov | 762 |
| eParticipation in Jamaica: Can Facebook Encourage Political Talk Among Politically Apathetic Jamaican Youth? | Lloyd George Waller | 768 |
| Social Networking Media and Government-Citizen Relations: A Conceptual Model | Gamel Wiredu, John Effah and Kofi Boateng | 777 |
| Public Organization in the eGovernment era | Mete Yildiz and Robert Agranoff | 786 |
| Open Data Policies: Impediments and Challenges | Anneke Zuiderwijk, Marijn Janssen, and Sunil Choenni | 794 |
| PhD Papers | | 803 |
| Towards Connected Government | Mohammed Alhusban, Carl Adams and Hussain Sharif | 805 |
| Determining Success Factors of eGovernment Implementation in Yemen: An Analytical Hierarchy Process Approach | Mahdi Abdullah Alsebaeai, Manseok Jo and Jongsu Lee | 815 |
| A Participation Framework for ICT Development: A Method to Achieve Acceptance and to Realize Benefits from ICT | Tawa Khampachua and Choompol Boonmee | 824 |
| Incorporating Context in OWLS-Based Public Services Description Framework | Hind Lamharhar, Laila Benhlima, and Dalila Chiadmi | 834 |
| eGovernment and eGovernance: Concepts and Constructs | Ai Ling Lim, Maslin Masrom and Sabariyah Din | 844 |
| Evaluating the Adoption and Acceptance of eGovernment in Developing Countries: A Case Study of Jordan | Muneer Nusir, Effie Law and Hamza Aldabbas | 852 |
| State of eGovernment Development in Municipalities in Bosnia and Herzegovina | Alica Pandzo and Kemal Taljanovic | 861 |
| Conceptual Model Based on a Citizen-Centric Approach to eGovernment Initiatives in Regional Governments in Developing Countries | Shareef Shareef | 876 |
| Non Academic Papers | | 889 |
| Report on the Progress of e-Administration in the Catalan Local Entities | Ignasi Albors, Joan Anton Olivares and Miquel Estapé | 891 |
| Domain Name Dispute Solution: The Uniform Rapid Suspension (URS) System | Bruno De Vuyst and Alea Fairchild | 900 |
| Electronic Notifications: An Instrument for Achieving Efficiency | Miquel Estapé, Joan Anton Olivares and Carles Ferrer | 908 |
| The Catalan Electronic Administration Model | Joan Anton Olivares, Miquel Estapé and Ignasi Albors | 918 |
| Overcoming Citizen Access Barriers to Emergent eGovernment Services by Empowering the Library Systems of Romania and Ukraine | Alex Pompe, Megan Volk, Paul-Andre Baran, Anna Taranenko, Andrei Filip and Marcel Chiranov | 932 |
| Plan ANIBAL: Applying European Strategy to The Balearic Islands | Felip Salas Suau, Rafel Barceló Bauçà and Immaculada Salamanca | 939 |
| WIP Papers | | 947 |
| Interoperability of eGovernment: Research on EU Policy and Practice | Alla Anohina-Naumeca and Vjaceslavs Sitikovs | 949 |
| A Proposal for Turkish/German Cross-Language Q&A System | Samsun Basarici, Ibrahim Zincir, Sabah Balta and Tohid Ahmed Rana | 954 |
| Wellbeing in Community Participation | Karen George, Petia Sice, Robert Young, Safwat Mansi and Jeremy Ellman | 960 |
| Possible Impact of the Prevailing Document Paradigm in Public Agencies on Integration Issues | Patrik Hitzelberger, Paulo da Silva Carvalho and Fernand Feltz | 964 |
| Improving Employee Performance Using Web-Based Application for Public Services | Tohid Ahmed Rana, Sabah Balta, Ibrahim Zincir, and Samsun Basarici | 968 |
