| Paper Title | Author(s) | Page No. |
| Preface | | vi |
| Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs | | vii |
| Biographies of contributing authors | | ix |
| Evaluation of eGovernment Implementation at Federal, State and Local government Levels in Malaysia | Ahmad Bakeri Abu Bakar | 1 |
| ICT Education and Access as Strategies to Generate and Distribute eGovernment Content | Fatemeh Ahmadi Zeleti and Erja Mustonen-Ollila | 10 |
| The Role of National Culture on Citizen Adoption of eGovernment websites | Omar Al-Hujran and Mahmoud Al-dalahmeh | 17 |
| A Framework for Transitioning to Mobile Government | Shadi Al-khamayseh and Elaine Lawrence | 27 |
| The Stages of eGovernment: Correlation Between Characteristics That Affect eGovernment Systems | Madi Al-Sebie | 36 |
| Social Media in European Governmental Communication | Isabel Anger and Christian Kittl | 43 |
| Technology Adoption and Innovation in Public Services: The Case of eGovernment in Italy | Davide Arduini, Mario Denni and Gerolamo Giungat and Antonello Zanfei | 53 |
| Pan-European eGovernment and eHealth Services in Slovenia | Jaro Berce, Vasja Vehovar, Ana Slavec and Mirko Vintar | 65 |
| Development of an Electronic Correspondence Time-Stamping Service Using Oasis Digital Signature Services | Choompol Boonmee, Rattapol Chatchumsai and Sunet Boonmee | 74 |
| Enhancement of Public Service Effectiveness by Partially Automating Service Request Paper Forms Using Citizen ID Smartcard | Choompol Boonmee, Rattapol Chatchumsai, Tawa Khampachoa and Chakri Chuenurah | 84 |
| A Pilot Development of PKI Digital Signatures on Electronic Correspondence Using Citizen ID Smartcards | Choompol Boonmee, Peera Tharaphant and Pipop Damtongsuk | 90 |
| Development of User Authentication for web Application Sign-on Mechanism Using Oasis SAML Standard With Thai Citizen ID Card | Choompol Boonmee, Peera Tharaphant and Pipop Damtongsuk | 100 |
| Framework Guidelines to Measure the Impact of Business Intelligence and Decision Support Methodologies in the Public Sector | Roberto Boselli, Mirko Cesarini and Mario Mezzanzanica | 107 |
| Avoiding Disasters – Ensuring PKI-Service Availability | Harald Bratko, Peter Lipp and Christof Rath | 116 |
| Achieving Optimum Balance in the Simplification of tax Compliance Obligations for Business Customers and Management of Compliance and Collection Risks by Revenue | Leonard Burke and Kieran Gallery | 124 |
| Risk Management in a Cooperation Context | Walter Castelnovo | 132 |
| The Effect of User's Satisfaction of web Security on Trust in eGovernment | Lichun Chiang, Ching-Yuan Huang and Wu-Chuan Yang | 140 |
| A Common Process Model to Improve eService Solutions - the Municipality Case | Marie-Therese Christiansson | 149 |
| Measuring Performance of eGovernment to the Disabled: Theory and Practice in Taiwan | Pin-yu Chu, Tong-yi Huang and Ning-wan Huang | 158 |
| Predictive Analytics in the Public Sector: Using Data Mining to Assist Better Target Selection for Audit | Duncan Cleary | 168 |
| Citizen Participation in Urban Planning: Looking for the “E” Dimension in the EU National Systems and Policies | Grazia Concilio and Francesco Molinari | 177 |
| Social Media and Local Government in England: Who is Doing What? | Martin De Saulles | 187 |
| Electronic Health Records Management and Preservation: The Case of Slovenia | Mitja Decman | 193 |
| Sustaining Electronic Governance Programs in Developing Countries | Zamira Dzhusupova, Tomasz Janowski, Adegboyega Ojo and Elsa Estevez | 203 |
| Adapting Family Card System by Means of Smart Cards | Magdy Elhennawy, Tarek Saad, Ashraf abdel Wahab and Sameh Bedair | 213 |
| Collaborative Network Analysis of two eGovernment Conferences: Are we Building a Community? | Nuša Erman and Ljupčo Todorovski | 225 |
| E-Identity, E-Activities and E-Political Participation: How are College Students Embracing the Promise of the Internet?" | Marcoux Faiia | 234 |
| Semantic-Driven eGovernment: Correlating Development Phases with Semantic eGovernment Specific Ontology Models | Jean Vincent Fonou Dombeu and Magda Huisman | 245 |
| Towards a Unified Semantic-Driven Methodology Framework for eGovernment Systems Development | Jean Vincent Fonou Dombeu and Magda Huisman | 254 |
| An Information System to Collect and Analyze Data From Educational Units During Epidemy Spread Periods | John Garofalakis, Andreas Koskeris, Evangelia Boufardea, Theofanis Michail and Flora Oikonomou | 263 |
| Interoperability in the Justice Field: Variables That Affect Implementation | Mila Gascó and Carlos E Jiménez | 272 |
| eGovernment and Service Delivery at the Local Level: A Comparative Analysis of Three Canadian Municipalities | John Grant, Frank Ohemeng and Roberto Leone | 280 |
| Crowd-sourcing Techniques: Participation, Transparency and the Factors Determining the Co-Production of Policy | Mary Griffiths | 288 |
| Implementation of a Contact Centre in a Swedish Municipality | Kerstin Grundén | 296 |
| An Outline of the Technical Requirements on Governmental Electronic Record Systems Derived from the European Legal Environment | Bernhard Horn, Gerald Fischer, Roman Trabitsch and Thomas Grechenig | 303 |
| Examining Influences on eGovernment Growth in the Transition Economies of Central and Eastern Europe: Evidence from Panel Data | Princely Ifinedo | 310 |
| Management of Latvian Government Communications During an Economic Crisis: The Role of Information Strategies in the Public Sector | Aleksis Jarockis | 320 |
| Business/IT Alignment as Enabler for eGovernment in Syria |
Raed Kanaan, Kamal Atieh and Omar Subhi Aldabbas
| 328 |
| Does eTaxation Reduce Taxation Compliance Costs | Maja Klun | 335 |
| International Assistance Relationship to eGovernment Development and Benchmarking | Endrit Kromidha | 339 |
| Challenges to the Design and use of Stages-of-Growth Models in eGovernment | Devender Maheshwari, Anne Fleur van Veenstra and Marijn Janssen | 347 |
| Developing Measures for Benchmarking the Interoperability of Public Organizations | Devender Maheshwari, Anne Fleur van Veenstra and Marijn Janssen | 354 |
| Barriers to Developing eGovernment Projects in Developing Countries | Zaigham Mahmood | 363 |
| Digital Inclusion: a target not always desirable | Fausto Marcantoni and Alberto Polzonetti | 369 |
| Multi-Level Interoperability for ICT-Enabled Governance: A Framework for Assessing Value Drivers and Implications for European Policies | Gianluca Misuraca Giuseppe Alfano and Gianluigi Viscusi | 377 |
| Strategies for eGovernment Implementation in Developing Countries: A Case Study of The Botswana Government | Racious Moilamashi Moatshe and Zaigham Mahmood | 386 |
| The use of ICT by Government Departments and Parastatals in South Africa | Matsobane Frans Mosetja | 394 |
| The Workload for the Structural Implementation of eDemocracy: Local Government Policy Issues Combined With the Policy Cycle and Styles of Citizenship. | Bert Mulder and Martijn Hartog | 398 |
| Channel Shift - a UK Customer Response | Darren Mundy, Qasim Umer, and Alastair Foster | 406 |
| eGovernment in Social and Economic Development: The Asymmetric Roles of Information, Institutionalization and Diffusion | Bongani Ngwenya | 413 |
| National Electronic Government Strategies in Austria | Birgit Oberer and Alptekin Erkollar | 422 |
| Smoke and Mirrors: Can a Useful Approximation of the Cigarette tax gap be Determined? | Clare Omelia | 432 |
| Adopting Web 2.0 in Building Participatory eGovernment: A Perception Contour From Inside the Government | Ching-Heng Pan and Lichun Chian | 443 |
| Combating Identity Fraud in the Public Domain: Information Strategies for Healthcare and Criminal Justice | Marijn Plomp and Jan Grijpink | 451 |
| Approaching eGovernment as a Strategic Driver for Improving the Ethical Model: An Empirical Analysis From Business Economics | Massimo Pollifroni | 459 |
| Public Procurement and Internet-purchasing: the Defence Sector Evidence | Nataša Pomazalová and Zbyšek Korecki | 470 |
| Evaluating the Development of eGovernment Systems: The Case of Polish Local Government Websites | Leszek Porębski | 476 |
| Comparative Analysis of Information Security Governance Frameworks: A Public Sector Approach | Oscar Rebollo1, Daniel Mellado, Luis Enrique Sánchez and Eduardo Fernández-Medina | 483 |
| Web 2.0 on the Mexican State Sites: An Overview | Rodrigo Sandoval Almazán, Gabriela Díaz Murillo, Ramón Gil-Garcia, Luis Luna-Reyes and Dolores Luna-Reyes | 492 |
| eGovernment in Serbia: Prospects and Challenges | Laslo Šereš and Ivana Horvat | 503 |
| An Organizational Framework for Managing eGovernment Systems in Developing Countries: The Case of Kurdistan Region of Iraq | Shareef Shareef, Elias Pimenidis, Hamid Jahankhani and J. Arreymbi | 514 |
| Outsourcing of IT Projects in the Public Sector – Sustainable Solution or Erosion of the Public Sector? | Dalibor Stanimirovic and Mirko Vintar | 523 |
| Closing the Digital Divide gap in European Union: A Unique Solution for Different Tiers? | Virgil Stoica and Andrei Ilas | 532 |
| Towards Estimating Users’ Strength of Opinion in Forum Texts about Governmental Decisions | George Stylios, Christos KatsisVasiliki Simaki, Sofia Stamou1 and Dimitris Christodoulakis | 548 |
| An Efficient, Effective eGovernment Enterprise Resource Planning Model | John Douglas Thomson | 555 |
| Citizen-Government Interaction in Russia: eGovernment as Tradition Bearer | Anna Trakhtenberg | 566 |
| eGovernment Openness Index | Nataša Veljković, Sanja Bogdanović-Dinić and Leonid Stoimenov | 573 |
| Exploring Facilitators and Challenges Facing ICT4D in Tanzania | Jim Yonazi | 580 |
| PHD | | |
| Maturity Models Transition from eGovernment Interoperability to T-Government: Restyling Dynamic Public Services Through Integrated Transformation of Service Delivery | Mohamed Mohyi Eddine El Aichi and Mohamed Dafir Ech-Cherif El Kettani | 593 |
| Quality of Services and Citizen Profiling in eGovernment | Guillaume Gronier, Sandrine Reiter and Mélanie Becker | 605 |
| A Quest for an Applicable Model of Growth for Directgov | Panos Hahamis | 614 |
| Practitioner / non Academics Papers | | |
| Providing Public Services Through Digital Postal Networks: A Position Paper | Liam Church and Maria Moloney | 625 |
| An Evaluation of Expression of Doubt in the context of Self-Assessment: Section 955(4) Taxes Consolidation Act 1997 | Anne Corbett and Francis Rossney | 632 |
| Moving Fast Forward to National Data Standardization | Asanee Kawtrakul, Intiraporn Mulasastra, Tawa Khampachua and Somchoke Ruengittinun | 644 |
| Work in Progress | | |
| Bridging the IT/Process Divide in Public Administrations by Simple Semantic Interoperability Artefacts | Robert Orlowski and Veit Jahns | 657 |
