ECEG 2012 Home
   Call for Papers
   Submission Guide
   Abstract Submission
   Proof Reading
   Committee
   Abstracts Selected
   Programme
   Registration
   Practical Information
   Proceedings 2011
   ECEG Past & Future
   Seminars
   Advertisers
   Exhibitors
   Publishers
   Sponsors
   About ACI
ECEG 2012
14-15 June, Barcelona, Spain
Home >> ECEG >> ECEG 2012 >> eceg11-proceedings
WWW ACI   At a glance Calendar RSS Feed Contact us

 

 

 

Proceedings of
The 11th European Conference on e-Government
held at the Faculty of Administration,

University of Ljubljana, Ljubljana, Slovenia

16-17 June 2011

 

The proceedings of the above conference are now available to purchase in two formats, Book or CD-ROM:

 

CD
Version

Print
Version

Read the
Abstracts


Buy 2011 Proceedings

 

£50 plus post age and packing

 

 

£60.00 plus postage and packing

 


click the icon

 
The Contents of the Proceedings are shown below.

To order the Proceedings, please click here.



 

Paper Title

Author(s)

Page No.

Preface

 

vi

Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs

 

vii

Biographies of contributing authors

 

ix

Evaluation of eGovernment Implementation at Federal, State and Local government Levels in Malaysia

Ahmad Bakeri Abu Bakar

1

ICT Education and Access as Strategies to Generate and Distribute eGovernment Content

Fatemeh Ahmadi Zeleti and Erja Mustonen-Ollila

10

The Role of National Culture on Citizen Adoption of eGovernment websites

Omar Al-Hujran and Mahmoud Al-dalahmeh

17

A Framework for Transitioning to Mobile Government

Shadi Al-khamayseh and Elaine Lawrence

27

The Stages of eGovernment: Correlation Between Characteristics That Affect eGovernment Systems

Madi Al-Sebie

36

Social Media in European Governmental Communication

Isabel Anger and Christian Kittl

43

Technology Adoption and Innovation in Public Services: The Case of eGovernment in Italy

Davide Arduini, Mario Denni and Gerolamo Giungat and Antonello Zanfei

53

Pan-European eGovernment and eHealth Services in Slovenia

Jaro Berce, Vasja Vehovar, Ana Slavec and Mirko Vintar

65

Development of an Electronic Correspondence Time-Stamping Service Using Oasis Digital Signature Services

Choompol Boonmee, Rattapol Chatchumsai and Sunet Boonmee

74

Enhancement of Public Service Effectiveness by Partially Automating Service Request Paper Forms Using Citizen ID Smartcard

Choompol Boonmee, Rattapol Chatchumsai, Tawa Khampachoa and Chakri Chuenurah

84

A Pilot Development of PKI Digital Signatures on Electronic Correspondence Using Citizen ID Smartcards

Choompol Boonmee, Peera Tharaphant and Pipop Damtongsuk

90

Development of User Authentication for web Application Sign-on Mechanism Using Oasis SAML Standard With Thai Citizen ID Card

Choompol Boonmee, Peera Tharaphant and Pipop Damtongsuk

100

Framework Guidelines to Measure the Impact of Business Intelligence and Decision Support Methodologies in the Public Sector

Roberto Boselli, Mirko Cesarini and Mario Mezzanzanica

107

Avoiding Disasters – Ensuring PKI-Service Availability

Harald Bratko, Peter Lipp and Christof Rath

116

Achieving Optimum Balance in the Simplification of tax Compliance Obligations for Business Customers and Management of Compliance and Collection Risks by Revenue

Leonard Burke and Kieran Gallery

124

Risk Management in a Cooperation Context

Walter Castelnovo

132

The Effect of User's Satisfaction of web Security on Trust in eGovernment

Lichun Chiang, Ching-Yuan Huang and Wu-Chuan Yang

140

A Common Process Model to Improve eService Solutions - the Municipality Case

Marie-Therese Christiansson

149

Measuring Performance of eGovernment to the Disabled: Theory and Practice in Taiwan

Pin-yu Chu, Tong-yi Huang and Ning-wan Huang

158

Predictive Analytics in the Public Sector: Using Data Mining to Assist Better Target Selection for Audit

Duncan Cleary

168

Citizen Participation in Urban Planning: Looking for the “E” Dimension in the EU National Systems and Policies

Grazia Concilio and Francesco Molinari

177

Social Media and Local Government in England: Who is Doing What?

Martin De Saulles

187

Electronic Health Records Management and Preservation: The Case of Slovenia

Mitja Decman

193

Sustaining Electronic Governance Programs in Developing Countries

Zamira Dzhusupova, Tomasz Janowski, Adegboyega Ojo and Elsa Estevez

203

Adapting Family Card System by Means of Smart Cards

Magdy Elhennawy, Tarek Saad, Ashraf abdel Wahab and Sameh Bedair

213

Collaborative Network Analysis of two eGovernment Conferences: Are we Building a Community?

Nuša Erman and Ljupčo Todorovski

225

E-Identity, E-Activities and E-Political Participation: How are College Students Embracing the Promise of the Internet?"

Marcoux Faiia

234

Semantic-Driven eGovernment: Correlating Development Phases with Semantic eGovernment Specific Ontology Models

Jean Vincent Fonou Dombeu and Magda Huisman

245

Towards a Unified Semantic-Driven Methodology Framework for eGovernment Systems Development

Jean Vincent Fonou Dombeu and Magda Huisman

254

An Information System to Collect and Analyze Data From Educational Units During Epidemy Spread Periods

John Garofalakis, Andreas Koskeris, Evangelia Boufardea, Theofanis Michail and Flora Oikonomou

263

Interoperability in the Justice Field: Variables That Affect Implementation

Mila Gascó and Carlos E Jiménez

272

eGovernment and Service Delivery at the Local Level: A Comparative Analysis of Three Canadian Municipalities

John Grant, Frank Ohemeng and Roberto Leone

280

Crowd-sourcing Techniques: Participation, Transparency and the Factors Determining the Co-Production of Policy

Mary Griffiths

288

Implementation of a Contact Centre in a Swedish Municipality

Kerstin Grundén

296

An Outline of the Technical Requirements on Governmental Electronic Record Systems Derived from the European Legal Environment

Bernhard Horn, Gerald Fischer, Roman Trabitsch and Thomas Grechenig

303

Examining Influences on eGovernment Growth in the Transition Economies of Central and Eastern Europe: Evidence from Panel Data

Princely Ifinedo

310

Management of Latvian Government Communications During an Economic Crisis: The Role of Information Strategies in the Public Sector

Aleksis Jarockis

320

Business/IT Alignment as Enabler for eGovernment in Syria


Raed Kanaan, Kamal Atieh and Omar Subhi Aldabbas

328

Does eTaxation Reduce Taxation Compliance Costs

Maja Klun

335

International Assistance Relationship to eGovernment Development and Benchmarking

Endrit Kromidha

339

Challenges to the Design and use of Stages-of-Growth Models in eGovernment

Devender Maheshwari, Anne Fleur van Veenstra and Marijn Janssen

347

Developing Measures for Benchmarking the Interoperability of Public Organizations

Devender Maheshwari, Anne Fleur van Veenstra and Marijn Janssen

354

Barriers to Developing eGovernment Projects in Developing Countries

Zaigham Mahmood

363

Digital Inclusion: a target not always desirable

Fausto Marcantoni and  Alberto Polzonetti

369

Multi-Level Interoperability for ICT-Enabled Governance: A Framework for Assessing Value Drivers and Implications for European Policies

Gianluca Misuraca Giuseppe Alfano and Gianluigi Viscusi

377

Strategies for eGovernment Implementation in Developing Countries: A Case Study of The Botswana Government

Racious Moilamashi Moatshe and Zaigham Mahmood

386

The use of ICT by Government Departments and Parastatals in South Africa

Matsobane Frans Mosetja

394

The Workload for the Structural Implementation of eDemocracy: Local Government Policy Issues Combined With the Policy Cycle and Styles of Citizenship.

Bert Mulder and Martijn Hartog

398

Channel Shift - a UK Customer Response

Darren Mundy, Qasim Umer, and Alastair Foster

406

eGovernment in Social and Economic Development: The Asymmetric Roles of Information, Institutionalization and Diffusion

Bongani Ngwenya

413

National Electronic Government Strategies in Austria

Birgit Oberer and Alptekin Erkollar

422

Smoke and Mirrors: Can a Useful Approximation of the Cigarette tax gap be Determined?

Clare Omelia

432

Adopting Web 2.0 in Building Participatory eGovernment: A Perception Contour From Inside the Government

Ching-Heng Pan and Lichun Chian

443

Combating Identity Fraud in the Public Domain: Information Strategies for Healthcare and Criminal Justice

Marijn Plomp and Jan Grijpink

451

Approaching eGovernment as a Strategic Driver for Improving the Ethical Model: An Empirical Analysis From Business Economics

Massimo Pollifroni

459

Public Procurement and Internet-purchasing: the Defence Sector Evidence

Nataša Pomazalová and Zbyšek Korecki

470

Evaluating the Development of eGovernment Systems: The Case of Polish Local Government Websites

Leszek Porębski

476

Comparative Analysis of Information Security Governance Frameworks: A Public Sector Approach

Oscar Rebollo1, Daniel Mellado, Luis Enrique Sánchez and Eduardo Fernández-Medina

483

Web 2.0 on the Mexican State Sites: An Overview

Rodrigo Sandoval Almazán, Gabriela Díaz Murillo,  Ramón Gil-Garcia, Luis Luna-Reyes and Dolores Luna-Reyes

492

eGovernment in Serbia: Prospects and Challenges

Laslo Šereš and Ivana Horvat

503

An Organizational Framework for Managing eGovernment Systems in Developing Countries: The Case of Kurdistan Region of Iraq

Shareef Shareef, Elias Pimenidis, Hamid Jahankhani and J. Arreymbi

514

Outsourcing of IT Projects in the Public Sector – Sustainable Solution or Erosion of the Public Sector?

Dalibor Stanimirovic and Mirko Vintar

523

Closing the Digital Divide gap in European Union: A Unique Solution for Different Tiers?

Virgil Stoica and Andrei Ilas

532

Towards Estimating Users’ Strength of Opinion in Forum Texts about Governmental Decisions

George Stylios, Christos KatsisVasiliki Simaki, Sofia Stamou1 and Dimitris Christodoulakis

548

An Efficient, Effective eGovernment Enterprise Resource Planning Model

John Douglas Thomson

555

Citizen-Government Interaction in Russia: eGovernment as Tradition Bearer

Anna Trakhtenberg

566

eGovernment Openness Index

Nataša Veljković, Sanja Bogdanović-Dinić and Leonid Stoimenov

573

Exploring Facilitators and Challenges Facing ICT4D in Tanzania

Jim Yonazi

580

PHD

 

 

Maturity Models Transition from eGovernment Interoperability to T-Government: Restyling Dynamic Public Services Through Integrated Transformation of Service Delivery

Mohamed Mohyi Eddine El Aichi and Mohamed Dafir Ech-Cherif El Kettani

593

Quality of Services and Citizen Profiling in eGovernment

Guillaume Gronier, Sandrine Reiter and Mélanie Becker

605

A Quest for an Applicable Model of Growth for Directgov

Panos Hahamis

614

Practitioner / non Academics Papers

 

 

Providing Public Services Through Digital Postal Networks: A Position Paper

Liam Church and Maria Moloney

625

An Evaluation of Expression of Doubt in the context of Self-Assessment: Section 955(4) Taxes Consolidation Act 1997

Anne Corbett and Francis Rossney

632

Moving Fast Forward to National Data Standardization

Asanee Kawtrakul, Intiraporn Mulasastra, Tawa Khampachua and Somchoke Ruengittinun

644

Work in Progress

 

 

Bridging the IT/Process Divide in Public Administrations by Simple Semantic Interoperability Artefacts

Robert Orlowski and Veit Jahns

657

 

Updated 24 May 2011

Academic Conferences Limited - Curtis Farm, Kidmore End, Nr Reading, RG4 9AY, England - Tel: +44 (0)1189 724148 - Fax: +44 (0)1189 724691
eMail: info@academic-conferences.org- Copyright 2003-2011 Academic Conferences Limited - registered in England - No: 4719488 - VAT No: 812 5366 38