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ECEG 2010
17-18 June, Limerick, Ireland
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Proceedings of
9th European Conference on e-Government
held at the University of Westminster, London, UK
29-30 June 2009


The proceedings of the above conference are now available to purchase in two formats, Book or CD-ROM:

UK AND EUROPE: Cost for book, including post and packing is £60.00. Cost for CD, including post and packing, is £50.
REST OF THE WORLD: Cost for book, including post and packing is £65.00. Cost for CD, including post and packing, is £55.

The Contents of the Proceedings are shown below.

If you would like to download and read the Abstracts of the papers presented at the Conference, please click here.

o order the Proceedings, please click here.

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Paper Title


Page No.




Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs



Biographies of contributing authors



Why an Interpretive Paradigm is Needed for Evaluating e-Government Systems?

Manal Abdel-Kader Abdel-Fattah and Galal Hassan Galal-Edeen
Faculty of Computers and Information, Cairo University, Egypt


Citizens’ Readiness for e-Government in Developing Countries (CREG)

Hany Abdelghaffar
The German University in Cairo, Egypt


Critical Success Factors for the Adoption and Diffusion of m-Government Services:  A Literature Review

Ahmed Al-Hadidi and Yacine Rezgui
Cardiff University, UK


A Collaboration Pattern Language for e-Participation: A Strategy for Reuse

Hayat Ali, Linda Macaulay and Liping Zhao
University of Manchester, UK


e-Government Success Factors: A Survey

Reem Al-kaabi and Ezz Hattab
Arab Academy for Banking and Financial Sciences, Amman, Jordan


Understanding the Government to e-Government Transition Using a Soft Systems Approach: What is e-Government Supposed to do?

Haya Almagwashi and Steve McIntosh
Cardiff University, UK


Determinants of User Continuance Intention to use e-Government

Soud Almahamid
Al Hussein Bin Talal University, Ma’an – Jordan


Development of an Instrument to Measure Theoretical Constructs of a Model of Citizens’ Trust in e-Government

Hisham Alsaghier, Marilyn Ford, Anne Nguyen and Rene Hexel
Griffith University, Brisbane, Australia


Structuring Risk in e-Government Development Projects Using a Causal Model

Abdullah Al-Shehab1, Thalaya Al-Fozan2, Gilberto Montibeller3, Robert Hughes4, and Graham Winstanley4
1Kuwait Ministry of Defence, Shuwaike, Kuwait
2Kuwait University, Khaldeia, Kuwait
3London School of Economics, London, UK
4University of Brighton, Brighton, UK


Local Innovation Policies in Services: The Role of Local Governments in the Implementation of e-Administration

Amel Attoura and Christian Longhi
University of Nice Sophia Antipolis, France


A Framework for Voice-Enabled m-Voting System: Nigeria a Case Study

Charles Ayo and Ambrose Azeta
Covenant University, Ogun State, Nigeria


3GEG: Exploring the Hidden Dimensions of Government ICT

Frank Bannister1 and Regina Connolly2
1Trinity College, Dublin, Ireland
2Dublin City University
, Ireland


Standardization of District Portal: Towards e-Government Transaction in India

Rabindra Narayan Behera1, Sanghamitra Mohanty2, Surendranath Nayak3, Durga Prasad Misra1, Neeta Verma1, Sushant Kumar Panda1 and Pradipta Mohapatra3
1National Informatics Centre, Bhubaneswar, India
2Utkal University, Bhubaneswar, India
3Department of IT, Government of Orissa, Bhubaneswar, India


IT Enactment of New Public Management in Africa: The Case Study of Health Information Systems in Kenya

Roberta Bernardi
University of Warwick, Coventry, UK


New Management Models of Public Administration: The Italian Experience of e-Government

Barbara Bigliardi and Alberto Ivo Dormio
University of Parma, Italy


Data set Standardization and its Reusability in e-Government Under an Interoperability Framework - A Pilot Project to Enhance the Reusability of the Agreed Data Sets in Seven Government Domains

Choompol Boonmee and Apitep Saekow
Thammasat University Rangsit campus, Pathumthani, Thailand


Social Impact of Information Technology: Implication for a Tertiary Institute

Maishe Bopape1, Sam Lubbe1 and Rembrandt Klopper2
1School of Computing, UNISA, Pretoria, South Africa
2School of Information Systems & Technology, UKZN, Durban, South Africa


Organizational Reflexivity and Flexibility in e-Government: The Case of Québec, Canada

Christian Boudreau
École nationale d’administration publique, Québec, Canada


UK Government Policy on Citizens’ Access to Public Information

Barbara Buckley Owen, Louise Cooke and Graham Matthews
Loughborough University, UK


On Coffee Cups and Revenue Collection: Visualising Relationship Capital and Radical Change

Michael Butler and David O’Donnell
Irish Revenue Commissioners, Clare; Ireland


Evaluating Government Websites Using a Multi-Criteria Decision Making Approach

Gülçin Büyüközkan
Galatasaray University, İstanbul-Turkey


Prototype Implementation of DynaVote e-Voting Protocol

Orhan Cetinkaya1 and Mehmet Levent Koc2
1METU, Ankara, Turkey
2Bilkent University, Ankara, Turkey


Whither Ireland’s e-Commerce Hub?

Tom Collins
University of Limerick, Ireland


An eGovernment Stages of Growth Model Based on Research Within the Irish Revenue Offices

Finn de Brí
Office of the Revenue Commissioners, Dublin, Ireland


Web 2.0 in e-Government: The Challenges and Opportunities of Wiki in Legal Matters

Mitja Decman
University of Ljubljana, Slovenia


NCSecMM: A National Cyber Security Maturity Model for an Interoperable “National Cyber Security” Framework

Mohamed Dafir Ech-Cherif El Kettani1, Taïeb Debbagh2
ENSIAS, University Mohammed V-Souissi, Rabat, Morocco
2Department of Post Telecommunication and IT, Min. of Industry, Commerce and NT, Rabat, Morocco


Citizens’ Perception of the Egyptian e-Government Portal

Adham El-Shetehi and Frances Slack
Sheffield Hallam University, Sheffield, UK


Privacy, Transparency and Identity: The Implementation of the e-ID card in Belgium

Alea Fairchild and Bruno de Vuyst
Vesalius College / VUB, Brussels, Belgium


IT Governance and EuroSOX: Compliance or Confusion?

Alea Fairchild and Bruno de Vuyst
Vesalius College / VUB, Brussels, Belgium


Challenges to e-Government: Managing Electronic Records in China

Huiling Feng 1, Xiaomi An 1, Yuenan Liu1 and Andy Dawson2
(Renmin University of China), Ministry of Education, Beijing, China
2CIBER Department of information Studies, University College London, London, UK


The use of ICT in Brazilian Courts

Roberto Fragale Filho
Universidade Federal Fluminense and Fundação Getúlio Vargas, Rio de Janeiro, Brazil


Missing Trader Intra-Community Fraud: European e-VAT

Viktorija Garner
School of Law, University of Westminster, London, UK


Measuring e-Government: The Case of e-Government Across the 27 European Union Member States. A Comparative Measurement of the Progress of Online Services Delivery Using Multi-Criteria Analysis (MINORA)

Dionisios Giannakopoulos and Panagiotis Manolitzas
Technological Institute of Piraeus, Petrou Ralli & Thivon 250, Greece


Case Study: e-Youth City Council Project an Alternative e-Government for Young People

Gemma Gibert i Font
Town Hall of Sant Andreu de Llavaneres, Catalonia, Spain


ISEL: Private Companies Collect e-Taxes

Olivier Glassey 1and Alain Sandoz 2
1(IDHEAP), Swiss Public Administration Network (SPAN), Lausanne, Switzerland
2Université de Neuchâtel, Switzerland


The Projection of the Online Platform for Dissemination of the Environmental Information, Support the e-Governance Implementation in Romania

Giani Gradinaru and Simona Olteanu
Academy of Economic Studies from Bucharest, Romania


New Software Tools for Internal Control in the Private Sector: Can They Work in Government?

Kenneth Griggs and Rosemary Wild
California Polytechnic State University, San Luis Obispo, USA


Requirements Analysis for an e-Government System to Support Multi-Organisational Collaborative Groups

Joycelyn Harris, Lily Sun and Andrew Adams
University of Reading, England, UK


The Contribution of e-Government to the “New Conditionality” in Social Policy

Paul Henman
The University of Queensland, Brisbane, Australia


Spatial e-Government: The Development of a Soil Database for Science and Public Sector Usage

Patrik Hitzelberger1, Christophe Hissler1, Bartosz Domagalski1, Jérôme Juilleret1, Simone Marx2 and Fernand Feltz1
1Centre de Recherche Public – Gabriel Lippmann, Belvaux, Luxembourg
2Administration des services techniques de l'agriculture, Ettelbrück, Luxembourg


Harmonising and Exchanging Public Service Information Between Public Service Centres—Requirements, Constraints and Outline of a Solution

Veit Jahns, Frank-Dieter Dorloff and Volker Schmitz
University of Duisburg-Essen, Germany


Role of e-Information on the Ex-Ante Transaction Cost Facing Foreign Investors in Developing Economies

Muhajir Kachwamba and Ashatu Hussein
University of Agder, Kristiansand, Norway


Towards an Interpretive Framework for e-Government Applications Evaluation in a Developing Country That Support Learning

Hasmiah Kasimin, Noraidah Sahari, Zulridah Mohd Noor, Yazrina Yahya and Aini Aman
Universiti Kebangsaan Malaysia, Bangi Selangor, Malaysia


Use of Business Intelligence Tools for Improving e-Government Processes - Case Study: Process of Graduation in the University of Tehran

Elnaz Ketabchi and Mohamadreza Mortazavi
University of Tehran, Tehran, Iran


Fez e-Government Project: An Initiative Transforming Scientific Research to Value in Morocco

Driss Kettani and Asmae El Mahidi
Al Akhawayn University, Ifrane, Morocco


Failure to Transform: The Gap in e-Government Stage Models

Bram Klievink, Anne Fleur van Veenstra and Marijn Janssen
Delft University of Technology, Delft, The Netherlands


Human Capital Challenges for Sustainable e-Government

Gita Kumta1 and Mohan Datar2
SVKM’s NMIMS University, Mumbai, India
ABM Knowledgeware Ltd, Mumbai, India


Analysis of UK Parliament Web Sites for Disability Accessibility

Joanne Kuzma and Colin Price
University of Worcester, UK


Governance in Rural India: An Empirical Study

Ram Lal1 and Abid Haleem2
Indian Institute of Technology Delhi, Hauz Khas, New Delhi, India
2Mechanical Engineering Department, Jamia Millia Islamia, New Delhi, India


From Student Smartcard Applications to the German Electronic Identity Card

Lucie Langer, Axel Schmidt and Alex Wiesmaier
Technische Universität Darmstadt, Germany


XML Schema Design and Management for e-Government Data Interoperability

Thomas Lee1, C.T. Hon2 and David Cheung1
1University of Hong Kong, China
2Macau University of Science and Technology, Macao, China


New Index for Measuring Feedback and e-Participation Effectiveness of e-Government in Russia

Marina Leonova
Moscow Institute of Physics and Technology and Institute of System Analysis of Russian Academy of Science, Russia


Towards an understanding of the factors influencing the acceptance and diffusion of e-Government services.

Jyoti Devi Mahadeo
University of Technology, La Tour Koenig, Mauritius


Channels of Contact with Revenue: Is the Telephone Irreplaceable?

Giuseppe Manai, Mary Dwyer and Duncan Cleary
Irish Revenue Commissioners, Ireland


Monitoring of Cross-Organizational Business Processes in Public Administrations

Thomas Matheis1, Timo Herborn2, Jörn Freiheit3, Maria Wimmer2 and Peter Loos1
German Research Centre for Artificial Intelligence (DFKI), Saarbrücken, Germany
2University of Koblenz, Germany
Max Planck Institute for Computer Science, Saarbrücken, Germany


An Exploration of the Citizens Insight System: A Case Study

Thomas Mavroudakis1, Panos Hahamis2, Lasse Berntzen3, Nodas Douzinas1, Markos Hanna1, Nikos Farfas1, Niki Krikeli1 and Charalampos Karanikas1
1Department of Philosophy and History of Science, University of Athens, Athens, Greece
2Westminster Business School, University of Westminster, London, UK
3Vestfold University College, Tønsberg, Norway


Dynamic Case Weighting - Using the Data We Have to Manage the Courts

James McMillan1 and Carolyn Temin2
1National Center for State Courts USA and Hon
2Court of Common Pleas, Philadelphia, Pennsylvania, USA


QUIMBY: An Innovative Open-Source Solution for e-Democracy

Vittorio Miori and Dario Russo
Italian National Research Council, Pisa, Italy


IT Alignment in the Malaysian Public Sector: e-Syariah as a Case of Study

Muhd Rosydi Muhammad
University of Warwick, Coventry, UK


Aligning Electronic Government and Public Administration Reform Programs - Process, Tools and Case Study

Adegboyega Ojo, Tomasz Janowski and Mohamed Shareef
United Nations University, Macao SAR, China


Developing Measures of e-Government Progress Using Action Research

Mick Phythian, Ben Fairweather and Richard Howley
De Montfort University, Leicester, UK


IPIS: Interoperability Practical Implementation Support for e-Government Interoperability

Apitep Saekow and Choompol Boonmee
Thammasat University, Pathumthani, Thailand


Ontology Driven e-Government

Peter Salhofer, Bernd Stadlhofer and Gerald Tretter
University of Applied Sciences, Graz, Austria


Multilevel Life-Event Abstraction Framework for e-Government Service Integration

Farzad Sanati and Jie Lu
University of Technology Sydney (UTS), Australia


Electronic Criminal Records in Greece: Applying e-Government Transformation Project Management Approach

Demetrios Sarantis, Dimitris Askounis and AiKaterina Maria Sourouni
National Technical University of Athens, Greece


e-Government in South Africa: Successes and Challenges in the Quest to Bridge the Digital Divide

Omphemetse Sibanda Sr
University of South Africa, Pretoria, South Africa


The Effects of IT Maturity on the Political and Administrative Chains of Governance

Bernt Krohn Solvang
University of Agder, Grimstad, Norway


Government Process Reengineering in Practice; A case Study of G2B Transaction's Interoperability Achievement

Aikaterini-Maria Sourouni, Harry Tsavdaris, George Kourlimpinis, Christos Ntanos and Dimitris Askounis
National Technical University of Athens, Greece


Examining e-Government Project Failure Through Differing Theoretical Lens

Carolyne Stanforth
University of Manchester, UK


European e-Government Identity Management Architecture Design and Evaluation

Kamelia Stefanova1, Dorina Kabakchieva2 and Roumen Nikolov2
University of National and World Economy, Sofia, Bulgaria
2Sofia University “St. Kl. Ohridski”, Bulgaria


The Evolution of Romanian Urban e-Government: 2006 – 2008

Virgil Stoica and Andrei Ilas
Alexandru Ioan Cuza University of Iasi, Romania


Deriving the Impact of Governmental Decisions by Mining Public Opinions

George Stylios, Sofia Stamou and Dimitris Christodoulakis
Patras University, Greece


e-Financial Reporting Within the Romanian Public Sector Governance

Adriana Tiron Tudor1, Rodica Blidisel 2 and Adina Popa3
1 Babes Bolyai University - Cluj Napoca, Romania
West University from Timisoara, Romania
3Eftimie Murgu University of Reşiţa, Romania


A Review of Reviews About e-Government: What are we not Doing?

Tim Turner
School of IT&EE, UNSW@ADFA, Canberra, Australia


Strategies for Integrated Service Delivery and Supply Chain Management

Anne Fleur van Veenstra, Marijn Janssen and Bram Klievink
Delft University of Technology, Delft, The Netherlands


Gateways to Justice: The Use of Videoconferencing Technology to Take Evidence in Australian Courts

Anne Wallace1 and Emma Rowden2
University of Canberra, Australia
2University of Melbourne, Australia


Equality Across the Board – Tackling our non-Compliant Customers

Susan Walsh
Irish Revenue Commissioners, Ireland


Evaluating the G2B Capability of Local Government Portals─Take Tianjin Binghai New Area and Shanghai Pudong of China as Examples

Fang Wang and Lina Zhai
Business school of Nankai University, Tianjin, China


Challenges in Developing an Incipient Information Systems Strategy for Local e-Government: An Empirical Study of a British Local Authority

Gamel Wiredu
Ghana Institute of Management and Public Administration, Accra, Ghana


The Major Challenges to Cross-Border Interoperability Public e-Procurement

Meltem Yildirim İmamoğlu
Ministry of Finance, The Finance Inspection Board, Ankara, Turkey


Implementing e-Government in Iran

Hassan Yousefi-Azari
University of Tehran, Tehran, Iran


Voter Verifiable and Single Transferable Electronic Voting for Elections with Electoral Barriers

Okan Yücel and Nazife Baykal
Middle East Technical University,  Informatics Institute, Ankara, Turkey


The Security Paradox, Disclosing Source Code to Attain Secure Electronic Elections

Dimitrios Zissis and Dimitrios Lekkas
Department of Product and Systems Design Engineering, Syros, University of Aegean, Greece



Updated 19 June 2009


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