10th European Conference on e-Government ECEG 2010

Proceedings of
The 9^th European Conference on e-Government
held at the University of Westminster, London, UK
29-30 June 2009

The proceedings of the above conference are now available to purchase in two formats, Book or CD-ROM:

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The Contents of the Proceedings are shown below.

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Paper Title	Author(s)	Page No.
Preface		viii
Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs		xi
Biographies of contributing authors		xii
Why an Interpretive Paradigm is Needed for Evaluating e-Government Systems?	Manal Abdel-Kader Abdel-Fattah and Galal Hassan Galal-Edeen Faculty of Computers and Information, Cairo University, Egypt	1
Citizens’ Readiness for e-Government in Developing Countries (CREG)	Hany Abdelghaffar The German University in Cairo, Egypt	11
Critical Success Factors for the Adoption and Diffusion of m-Government Services: A Literature Review	Ahmed Al-Hadidi and Yacine Rezgui Cardiff University, UK	21
A Collaboration Pattern Language for e-Participation: A Strategy for Reuse	Hayat Ali, Linda Macaulay and Liping Zhao University of Manchester, UK	29
e-Government Success Factors: A Survey	Reem Al-kaabi and Ezz Hattab Arab Academy for Banking and Financial Sciences, Amman, Jordan	39
Understanding the Government to e-Government Transition Using a Soft Systems Approach: What is e-Government Supposed to do?	Haya Almagwashi and Steve McIntosh Cardiff University, UK	45
Determinants of User Continuance Intention to use e-Government	Soud Almahamid Al Hussein Bin Talal University, Ma’an – Jordan	55
Development of an Instrument to Measure Theoretical Constructs of a Model of Citizens’ Trust in e-Government	Hisham Alsaghier, Marilyn Ford, Anne Nguyen and Rene Hexel Griffith University, Brisbane, Australia	65
Structuring Risk in e-Government Development Projects Using a Causal Model	Abdullah Al-Shehab¹, Thalaya Al-Fozan², Gilberto Montibeller³, Robert Hughes⁴, and Graham Winstanley⁴ ¹Kuwait Ministry of Defence, Shuwaike, Kuwait ²Kuwait University, Khaldeia, Kuwait ³London School of Economics, London, UK ⁴University of Brighton, Brighton, UK	78
Local Innovation Policies in Services: The Role of Local Governments in the Implementation of e-Administration	Amel Attoura and Christian Longhi University of Nice Sophia Antipolis, France	87
A Framework for Voice-Enabled m-Voting System: Nigeria a Case Study	Charles Ayo and Ambrose Azeta Covenant University, Ogun State, Nigeria	96
3GEG: Exploring the Hidden Dimensions of Government ICT	Frank Bannister¹ and Regina Connolly^{2 1Trinity College, Dublin, Ireland ²Dublin City University, Ireland}	105
Standardization of District Portal: Towards e-Government Transaction in India	Rabindra Narayan Behera¹, Sanghamitra Mohanty², Surendranath Nayak³, Durga Prasad Misra¹, Neeta Verma¹, Sushant Kumar Panda¹ and Pradipta Mohapatra³ ¹National Informatics Centre, Bhubaneswar, India ²Utkal University, Bhubaneswar, India ³Department of IT, Government of Orissa, Bhubaneswar, India	115
IT Enactment of New Public Management in Africa: The Case Study of Health Information Systems in Kenya	Roberta Bernardi University of Warwick, Coventry, UK	129
New Management Models of Public Administration: The Italian Experience of e-Government	Barbara Bigliardi and Alberto Ivo Dormio University of Parma, Italy	146
Data set Standardization and its Reusability in e-Government Under an Interoperability Framework - A Pilot Project to Enhance the Reusability of the Agreed Data Sets in Seven Government Domains	Choompol Boonmee and Apitep Saekow Thammasat University Rangsit campus, Pathumthani, Thailand	149
Social Impact of Information Technology: Implication for a Tertiary Institute	Maishe Bopape¹, Sam Lubbe¹ and Rembrandt Klopper² ¹School of Computing, UNISA, Pretoria, South Africa ²School of Information Systems & Technology, UKZN, Durban, South Africa	155
Organizational Reflexivity and Flexibility in e-Government: The Case of Québec, Canada	Christian Boudreau École nationale d’administration publique, Québec, Canada	168
UK Government Policy on Citizens’ Access to Public Information	Barbara Buckley Owen, Louise Cooke and Graham Matthews Loughborough University, UK	174
On Coffee Cups and Revenue Collection: Visualising Relationship Capital and Radical Change	Michael Butler and David O’Donnell Irish Revenue Commissioners, Clare; Ireland	182
Evaluating Government Websites Using a Multi-Criteria Decision Making Approach	Gülçin Büyüközkan Galatasaray University, İstanbul-Turkey	190
Prototype Implementation of DynaVote e-Voting Protocol	Orhan Cetinkaya¹ and Mehmet Levent Koc² ¹METU, Ankara, Turkey ²Bilkent University, Ankara, Turkey	200
Whither Ireland’s e-Commerce Hub?	Tom Collins University of Limerick, Ireland	210
An eGovernment Stages of Growth Model Based on Research Within the Irish Revenue Offices	Finn de Brí Office of the Revenue Commissioners, Dublin, Ireland	219
Web 2.0 in e-Government: The Challenges and Opportunities of Wiki in Legal Matters	Mitja Decman University of Ljubljana, Slovenia	229
NCSecMM: A National Cyber Security Maturity Model for an Interoperable “National Cyber Security” Framework	Mohamed Dafir Ech-Cherif El Kettani¹, Taïeb Debbagh^{2 1}ENSIAS, University Mohammed V-Souissi, Rabat, Morocco ²Department of Post Telecommunication and IT, Min. of Industry, Commerce and NT, Rabat, Morocco	236
Citizens’ Perception of the Egyptian e-Government Portal	Adham El-Shetehi and Frances Slack Sheffield Hallam University, Sheffield, UK	248
Privacy, Transparency and Identity: The Implementation of the e-ID card in Belgium	Alea Fairchild and Bruno de Vuyst Vesalius College / VUB, Brussels, Belgium	258
IT Governance and EuroSOX: Compliance or Confusion?	Alea Fairchild and Bruno de Vuyst Vesalius College / VUB, Brussels, Belgium	264
Challenges to e-Government: Managing Electronic Records in China	Huiling Feng ¹, Xiaomi An ¹, Yuenan Liu¹ and Andy Dawson^{2 1}(Renmin University of China), Ministry of Education, Beijing, China ²CIBER Department of information Studies, University College London, London, UK	269
The use of ICT in Brazilian Courts	Roberto Fragale Filho Universidade Federal Fluminense and Fundação Getúlio Vargas, Rio de Janeiro, Brazil	275
Missing Trader Intra-Community Fraud: European e-VAT	Viktorija Garner School of Law, University of Westminster, London, UK	283
Measuring e-Government: The Case of e-Government Across the 27 European Union Member States. A Comparative Measurement of the Progress of Online Services Delivery Using Multi-Criteria Analysis (MINORA)	Dionisios Giannakopoulos and Panagiotis Manolitzas Technological Institute of Piraeus, Petrou Ralli & Thivon 250, Greece	290
Case Study: e-Youth City Council Project an Alternative e-Government for Young People	Gemma Gibert i Font Town Hall of Sant Andreu de Llavaneres, Catalonia, Spain	296
ISEL: Private Companies Collect e-Taxes	Olivier Glassey ¹and Alain Sandoz ² ¹(IDHEAP), Swiss Public Administration Network (SPAN), Lausanne, Switzerland ²Université de Neuchâtel, Switzerland	307
The Projection of the Online Platform for Dissemination of the Environmental Information, Support the e-Governance Implementation in Romania	Giani Gradinaru and Simona Olteanu Academy of Economic Studies from Bucharest, Romania	314
New Software Tools for Internal Control in the Private Sector: Can They Work in Government?	Kenneth Griggs and Rosemary Wild California Polytechnic State University, San Luis Obispo, USA	327
Requirements Analysis for an e-Government System to Support Multi-Organisational Collaborative Groups	Joycelyn Harris, Lily Sun and Andrew Adams University of Reading, England, UK	337
The Contribution of e-Government to the “New Conditionality” in Social Policy	Paul Henman The University of Queensland, Brisbane, Australia	345
Spatial e-Government: The Development of a Soil Database for Science and Public Sector Usage	Patrik Hitzelberger¹, Christophe Hissler¹, Bartosz Domagalski¹, Jérôme Juilleret¹, Simone Marx² and Fernand Feltz¹ ¹Centre de Recherche Public – Gabriel Lippmann, Belvaux, Luxembourg ²Administration des services techniques de l'agriculture, Ettelbrück, Luxembourg	352
Harmonising and Exchanging Public Service Information Between Public Service Centres—Requirements, Constraints and Outline of a Solution	Veit Jahns, Frank-Dieter Dorloff and Volker Schmitz University of Duisburg-Essen, Germany	355
Role of e-Information on the Ex-Ante Transaction Cost Facing Foreign Investors in Developing Economies	Muhajir Kachwamba and Ashatu Hussein University of Agder, Kristiansand, Norway	363
Towards an Interpretive Framework for e-Government Applications Evaluation in a Developing Country That Support Learning	Hasmiah Kasimin, Noraidah Sahari, Zulridah Mohd Noor, Yazrina Yahya and Aini Aman Universiti Kebangsaan Malaysia, Bangi Selangor, Malaysia	371
Use of Business Intelligence Tools for Improving e-Government Processes - Case Study: Process of Graduation in the University of Tehran	Elnaz Ketabchi and Mohamadreza Mortazavi University of Tehran, Tehran, Iran	381
Fez e-Government Project: An Initiative Transforming Scientific Research to Value in Morocco	Driss Kettani and Asmae El Mahidi Al Akhawayn University, Ifrane, Morocco	389
Failure to Transform: The Gap in e-Government Stage Models	Bram Klievink, Anne Fleur van Veenstra and Marijn Janssen Delft University of Technology, Delft, The Netherlands	398
Human Capital Challenges for Sustainable e-Government	Gita Kumta¹ and Mohan Datar^{2 1}SVKM’s NMIMS University, Mumbai, India²ABM Knowledgeware Ltd, Mumbai, India	405
Analysis of UK Parliament Web Sites for Disability Accessibility	Joanne Kuzma and Colin Price University of Worcester, UK	416
Governance in Rural India: An Empirical Study	Ram Lal¹ and Abid Haleem^{2 1}Indian Institute of Technology Delhi, Hauz Khas, New Delhi, India ²Mechanical Engineering Department, Jamia Millia Islamia, New Delhi, India	423
From Student Smartcard Applications to the German Electronic Identity Card	Lucie Langer, Axel Schmidt and Alex Wiesmaier Technische Universität Darmstadt, Germany	430
XML Schema Design and Management for e-Government Data Interoperability	Thomas Lee¹, C.T. Hon² and David Cheung¹ ¹University of Hong Kong, China ²Macau University of Science and Technology, Macao, China	436
New Index for Measuring Feedback and e-Participation Effectiveness of e-Government in Russia	Marina Leonova Moscow Institute of Physics and Technology and Institute of System Analysis of Russian Academy of Science, Russia	445
Towards an understanding of the factors influencing the acceptance and diffusion of e-Government services.	Jyoti Devi Mahadeo University of Technology, La Tour Koenig, Mauritius	451
Channels of Contact with Revenue: Is the Telephone Irreplaceable?	Giuseppe Manai, Mary Dwyer and Duncan Cleary Irish Revenue Commissioners, Ireland	461
Monitoring of Cross-Organizational Business Processes in Public Administrations	Thomas Matheis¹, Timo Herborn², Jörn Freiheit³, Maria Wimmer² and Peter Loos^{1 1}German Research Centre for Artificial Intelligence (DFKI), Saarbrücken, Germany ²University of Koblenz, Germany³Max Planck Institute for Computer Science, Saarbrücken, Germany	470
An Exploration of the Citizens Insight System: A Case Study	Thomas Mavroudakis¹, Panos Hahamis², Lasse Berntzen³, Nodas Douzinas¹, Markos Hanna¹, Nikos Farfas¹, Niki Krikeli¹ and Charalampos Karanikas¹ ¹Department of Philosophy and History of Science, University of Athens, Athens, Greece ²Westminster Business School, University of Westminster, London, UK ³Vestfold University College, Tønsberg, Norway	479
Dynamic Case Weighting - Using the Data We Have to Manage the Courts	James McMillan¹ and Carolyn Temin² ¹National Center for State Courts USA and Hon ²Court of Common Pleas, Philadelphia, Pennsylvania, USA	485
QUIMBY: An Innovative Open-Source Solution for e-Democracy	Vittorio Miori and Dario Russo Italian National Research Council, Pisa, Italy	493
IT Alignment in the Malaysian Public Sector: e-Syariah as a Case of Study	Muhd Rosydi Muhammad University of Warwick, Coventry, UK	501
Aligning Electronic Government and Public Administration Reform Programs - Process, Tools and Case Study	Adegboyega Ojo, Tomasz Janowski and Mohamed Shareef United Nations University, Macao SAR, China	510
Developing Measures of e-Government Progress Using Action Research	Mick Phythian, Ben Fairweather and Richard Howley De Montfort University, Leicester, UK	522
IPIS: Interoperability Practical Implementation Support for e-Government Interoperability	Apitep Saekow and Choompol Boonmee Thammasat University, Pathumthani, Thailand	529
Ontology Driven e-Government	Peter Salhofer, Bernd Stadlhofer and Gerald Tretter University of Applied Sciences, Graz, Austria	540
Multilevel Life-Event Abstraction Framework for e-Government Service Integration	Farzad Sanati and Jie Lu University of Technology Sydney (UTS), Australia	550
Electronic Criminal Records in Greece: Applying e-Government Transformation Project Management Approach	Demetrios Sarantis, Dimitris Askounis and AiKaterina Maria Sourouni National Technical University of Athens, Greece	559
e-Government in South Africa: Successes and Challenges in the Quest to Bridge the Digital Divide	Omphemetse Sibanda Sr University of South Africa, Pretoria, South Africa	570
The Effects of IT Maturity on the Political and Administrative Chains of Governance	Bernt Krohn Solvang University of Agder, Grimstad, Norway	579
Government Process Reengineering in Practice; A case Study of G2B Transaction's Interoperability Achievement	Aikaterini-Maria Sourouni, Harry Tsavdaris, George Kourlimpinis, Christos Ntanos and Dimitris Askounis National Technical University of Athens, Greece	588
Examining e-Government Project Failure Through Differing Theoretical Lens	Carolyne Stanforth University of Manchester, UK	594
European e-Government Identity Management Architecture Design and Evaluation	Kamelia Stefanova¹, Dorina Kabakchieva² and Roumen Nikolov² ¹University of National and World Economy, Sofia, Bulgaria ²Sofia University “St. Kl. Ohridski”, Bulgaria	602
The Evolution of Romanian Urban e-Government: 2006 – 2008	Virgil Stoica and Andrei Ilas Alexandru Ioan Cuza University of Iasi, Romania	611
Deriving the Impact of Governmental Decisions by Mining Public Opinions	George Stylios, Sofia Stamou and Dimitris Christodoulakis Patras University, Greece	622
e-Financial Reporting Within the Romanian Public Sector Governance	Adriana Tiron Tudor¹, Rodica Blidisel ² and Adina Popa³¹ Babes Bolyai University - Cluj Napoca, Romania ²West University from Timisoara, Romania ³Eftimie Murgu University of Reşiţa, Romania	628
A Review of Reviews About e-Government: What are we not Doing?	Tim Turner School of IT&EE, UNSW@ADFA, Canberra, Australia	638
Strategies for Integrated Service Delivery and Supply Chain Management	Anne Fleur van Veenstra, Marijn Janssen and Bram Klievink Delft University of Technology, Delft, The Netherlands	646
Gateways to Justice: The Use of Videoconferencing Technology to Take Evidence in Australian Courts	Anne Wallace¹ and Emma Rowden^{2 1}University of Canberra, Australia ²University of Melbourne, Australia	653
Equality Across the Board – Tackling our non-Compliant Customers	Susan Walsh Irish Revenue Commissioners, Ireland	661
Evaluating the G2B Capability of Local Government Portals─Take Tianjin Binghai New Area and Shanghai Pudong of China as Examples	Fang Wang and Lina Zhai Business school of Nankai University, Tianjin, China	666
Challenges in Developing an Incipient Information Systems Strategy for Local e-Government: An Empirical Study of a British Local Authority	Gamel Wiredu Ghana Institute of Management and Public Administration, Accra, Ghana	676
The Major Challenges to Cross-Border Interoperability Public e-Procurement	Meltem Yildirim İmamoğlu Ministry of Finance, The Finance Inspection Board, Ankara, Turkey	686
Implementing e-Government in Iran	Hassan Yousefi-Azari University of Tehran, Tehran, Iran	696
Voter Verifiable and Single Transferable Electronic Voting for Elections with Electoral Barriers	Okan Yücel and Nazife Baykal Middle East Technical University, Informatics Institute, Ankara, Turkey	703
The Security Paradox, Disclosing Source Code to Attain Secure Electronic Elections	Dimitrios Zissis and Dimitrios Lekkas Department of Product and Systems Design Engineering, Syros, University of Aegean, Greece	741

Updated 19 June 2009