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ECEG 2009
29-30 June, London, England
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Proceedings of
The
9th European Conference on e-Government
held at the University of Westminster, London, UK
29-30 June 2009

 

The proceedings of the above conference are now available to purchase in two formats, Book or CD-ROM:

UK AND EUROPE: Cost for book, including post and packing is £60.00. Cost for CD, including post and packing, is £50.
REST OF THE WORLD: Cost for book, including post and packing is £65.00. Cost for CD, including post and packing, is £55.

The Contents of the Proceedings are shown below.

If you would like to download and read the Abstracts of the papers presented at the Conference, please click here.


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o order the Proceedings, please click here.





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Booklet

 

Paper Title

Author(s)

Page No.

Preface

 

viii

Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs

 

xi

Biographies of contributing authors

 

xii

Why an Interpretive Paradigm is Needed for Evaluating e-Government Systems?

Manal Abdel-Kader Abdel-Fattah and Galal Hassan Galal-Edeen
Faculty of Computers and Information, Cairo University, Egypt

1

Citizens’ Readiness for e-Government in Developing Countries (CREG)

Hany Abdelghaffar
The German University in Cairo, Egypt

11

Critical Success Factors for the Adoption and Diffusion of m-Government Services:  A Literature Review

Ahmed Al-Hadidi and Yacine Rezgui
Cardiff University, UK

21

A Collaboration Pattern Language for e-Participation: A Strategy for Reuse

Hayat Ali, Linda Macaulay and Liping Zhao
University of Manchester, UK

29

e-Government Success Factors: A Survey

Reem Al-kaabi and Ezz Hattab
Arab Academy for Banking and Financial Sciences, Amman, Jordan

39

Understanding the Government to e-Government Transition Using a Soft Systems Approach: What is e-Government Supposed to do?

Haya Almagwashi and Steve McIntosh
Cardiff University, UK

45

Determinants of User Continuance Intention to use e-Government

Soud Almahamid
Al Hussein Bin Talal University, Ma’an – Jordan

55

Development of an Instrument to Measure Theoretical Constructs of a Model of Citizens’ Trust in e-Government

Hisham Alsaghier, Marilyn Ford, Anne Nguyen and Rene Hexel
Griffith University, Brisbane, Australia

65

Structuring Risk in e-Government Development Projects Using a Causal Model

Abdullah Al-Shehab1, Thalaya Al-Fozan2, Gilberto Montibeller3, Robert Hughes4, and Graham Winstanley4
1Kuwait Ministry of Defence, Shuwaike, Kuwait
2Kuwait University, Khaldeia, Kuwait
3London School of Economics, London, UK
4University of Brighton, Brighton, UK

78

Local Innovation Policies in Services: The Role of Local Governments in the Implementation of e-Administration

Amel Attoura and Christian Longhi
University of Nice Sophia Antipolis, France

87

A Framework for Voice-Enabled m-Voting System: Nigeria a Case Study

Charles Ayo and Ambrose Azeta
Covenant University, Ogun State, Nigeria

96

3GEG: Exploring the Hidden Dimensions of Government ICT

Frank Bannister1 and Regina Connolly2
1Trinity College, Dublin, Ireland
2Dublin City University
, Ireland

105

Standardization of District Portal: Towards e-Government Transaction in India

Rabindra Narayan Behera1, Sanghamitra Mohanty2, Surendranath Nayak3, Durga Prasad Misra1, Neeta Verma1, Sushant Kumar Panda1 and Pradipta Mohapatra3
1National Informatics Centre, Bhubaneswar, India
2Utkal University, Bhubaneswar, India
3Department of IT, Government of Orissa, Bhubaneswar, India

115

IT Enactment of New Public Management in Africa: The Case Study of Health Information Systems in Kenya

Roberta Bernardi
University of Warwick, Coventry, UK

129

New Management Models of Public Administration: The Italian Experience of e-Government

Barbara Bigliardi and Alberto Ivo Dormio
University of Parma, Italy

146

Data set Standardization and its Reusability in e-Government Under an Interoperability Framework - A Pilot Project to Enhance the Reusability of the Agreed Data Sets in Seven Government Domains

Choompol Boonmee and Apitep Saekow
Thammasat University Rangsit campus, Pathumthani, Thailand

149

Social Impact of Information Technology: Implication for a Tertiary Institute

Maishe Bopape1, Sam Lubbe1 and Rembrandt Klopper2
1School of Computing, UNISA, Pretoria, South Africa
2School of Information Systems & Technology, UKZN, Durban, South Africa

155

Organizational Reflexivity and Flexibility in e-Government: The Case of Québec, Canada

Christian Boudreau
École nationale d’administration publique, Québec, Canada

168

UK Government Policy on Citizens’ Access to Public Information

Barbara Buckley Owen, Louise Cooke and Graham Matthews
Loughborough University, UK

174

On Coffee Cups and Revenue Collection: Visualising Relationship Capital and Radical Change

Michael Butler and David O’Donnell
Irish Revenue Commissioners, Clare; Ireland

182

Evaluating Government Websites Using a Multi-Criteria Decision Making Approach

Gülçin Büyüközkan
Galatasaray University, İstanbul-Turkey

190

Prototype Implementation of DynaVote e-Voting Protocol

Orhan Cetinkaya1 and Mehmet Levent Koc2
1METU, Ankara, Turkey
2Bilkent University, Ankara, Turkey

200

Whither Ireland’s e-Commerce Hub?

Tom Collins
University of Limerick, Ireland

210

An eGovernment Stages of Growth Model Based on Research Within the Irish Revenue Offices

Finn de Brí
Office of the Revenue Commissioners, Dublin, Ireland

219

Web 2.0 in e-Government: The Challenges and Opportunities of Wiki in Legal Matters

Mitja Decman
University of Ljubljana, Slovenia

229

NCSecMM: A National Cyber Security Maturity Model for an Interoperable “National Cyber Security” Framework

Mohamed Dafir Ech-Cherif El Kettani1, Taïeb Debbagh2
1
ENSIAS, University Mohammed V-Souissi, Rabat, Morocco
2Department of Post Telecommunication and IT, Min. of Industry, Commerce and NT, Rabat, Morocco

236

Citizens’ Perception of the Egyptian e-Government Portal

Adham El-Shetehi and Frances Slack
Sheffield Hallam University, Sheffield, UK

248

Privacy, Transparency and Identity: The Implementation of the e-ID card in Belgium

Alea Fairchild and Bruno de Vuyst
Vesalius College / VUB, Brussels, Belgium

258

IT Governance and EuroSOX: Compliance or Confusion?

Alea Fairchild and Bruno de Vuyst
Vesalius College / VUB, Brussels, Belgium

264

Challenges to e-Government: Managing Electronic Records in China

Huiling Feng 1, Xiaomi An 1, Yuenan Liu1 and Andy Dawson2
1
(Renmin University of China), Ministry of Education, Beijing, China
2CIBER Department of information Studies, University College London, London, UK

269

The use of ICT in Brazilian Courts

Roberto Fragale Filho
Universidade Federal Fluminense and Fundação Getúlio Vargas, Rio de Janeiro, Brazil

275

Missing Trader Intra-Community Fraud: European e-VAT

Viktorija Garner
School of Law, University of Westminster, London, UK

283

Measuring e-Government: The Case of e-Government Across the 27 European Union Member States. A Comparative Measurement of the Progress of Online Services Delivery Using Multi-Criteria Analysis (MINORA)

Dionisios Giannakopoulos and Panagiotis Manolitzas
Technological Institute of Piraeus, Petrou Ralli & Thivon 250, Greece

290

Case Study: e-Youth City Council Project an Alternative e-Government for Young People

Gemma Gibert i Font
Town Hall of Sant Andreu de Llavaneres, Catalonia, Spain

296

ISEL: Private Companies Collect e-Taxes

Olivier Glassey 1and Alain Sandoz 2
1(IDHEAP), Swiss Public Administration Network (SPAN), Lausanne, Switzerland
2Université de Neuchâtel, Switzerland

307

The Projection of the Online Platform for Dissemination of the Environmental Information, Support the e-Governance Implementation in Romania

Giani Gradinaru and Simona Olteanu
Academy of Economic Studies from Bucharest, Romania

314

New Software Tools for Internal Control in the Private Sector: Can They Work in Government?

Kenneth Griggs and Rosemary Wild
California Polytechnic State University, San Luis Obispo, USA

327

Requirements Analysis for an e-Government System to Support Multi-Organisational Collaborative Groups

Joycelyn Harris, Lily Sun and Andrew Adams
University of Reading, England, UK

337

The Contribution of e-Government to the “New Conditionality” in Social Policy

Paul Henman
The University of Queensland, Brisbane, Australia

345

Spatial e-Government: The Development of a Soil Database for Science and Public Sector Usage

Patrik Hitzelberger1, Christophe Hissler1, Bartosz Domagalski1, Jérôme Juilleret1, Simone Marx2 and Fernand Feltz1
1Centre de Recherche Public – Gabriel Lippmann, Belvaux, Luxembourg
2Administration des services techniques de l'agriculture, Ettelbrück, Luxembourg

352

Harmonising and Exchanging Public Service Information Between Public Service Centres—Requirements, Constraints and Outline of a Solution

Veit Jahns, Frank-Dieter Dorloff and Volker Schmitz
University of Duisburg-Essen, Germany

355

Role of e-Information on the Ex-Ante Transaction Cost Facing Foreign Investors in Developing Economies

Muhajir Kachwamba and Ashatu Hussein
University of Agder, Kristiansand, Norway

363

Towards an Interpretive Framework for e-Government Applications Evaluation in a Developing Country That Support Learning

Hasmiah Kasimin, Noraidah Sahari, Zulridah Mohd Noor, Yazrina Yahya and Aini Aman
Universiti Kebangsaan Malaysia, Bangi Selangor, Malaysia

371

Use of Business Intelligence Tools for Improving e-Government Processes - Case Study: Process of Graduation in the University of Tehran

Elnaz Ketabchi and Mohamadreza Mortazavi
University of Tehran, Tehran, Iran

381

Fez e-Government Project: An Initiative Transforming Scientific Research to Value in Morocco

Driss Kettani and Asmae El Mahidi
Al Akhawayn University, Ifrane, Morocco

389

Failure to Transform: The Gap in e-Government Stage Models

Bram Klievink, Anne Fleur van Veenstra and Marijn Janssen
Delft University of Technology, Delft, The Netherlands

398

Human Capital Challenges for Sustainable e-Government

Gita Kumta1 and Mohan Datar2
1
SVKM’s NMIMS University, Mumbai, India
2
ABM Knowledgeware Ltd, Mumbai, India

405

Analysis of UK Parliament Web Sites for Disability Accessibility

Joanne Kuzma and Colin Price
University of Worcester, UK

416

Governance in Rural India: An Empirical Study

Ram Lal1 and Abid Haleem2
1
Indian Institute of Technology Delhi, Hauz Khas, New Delhi, India
2Mechanical Engineering Department, Jamia Millia Islamia, New Delhi, India

423

From Student Smartcard Applications to the German Electronic Identity Card

Lucie Langer, Axel Schmidt and Alex Wiesmaier
Technische Universität Darmstadt, Germany

430

XML Schema Design and Management for e-Government Data Interoperability

Thomas Lee1, C.T. Hon2 and David Cheung1
1University of Hong Kong, China
2Macau University of Science and Technology, Macao, China

436

New Index for Measuring Feedback and e-Participation Effectiveness of e-Government in Russia

Marina Leonova
Moscow Institute of Physics and Technology and Institute of System Analysis of Russian Academy of Science, Russia

445

Towards an understanding of the factors influencing the acceptance and diffusion of e-Government services.

Jyoti Devi Mahadeo
University of Technology, La Tour Koenig, Mauritius

451

Channels of Contact with Revenue: Is the Telephone Irreplaceable?

Giuseppe Manai, Mary Dwyer and Duncan Cleary
Irish Revenue Commissioners, Ireland

461

Monitoring of Cross-Organizational Business Processes in Public Administrations

Thomas Matheis1, Timo Herborn2, Jörn Freiheit3, Maria Wimmer2 and Peter Loos1
1
German Research Centre for Artificial Intelligence (DFKI), Saarbrücken, Germany
2University of Koblenz, Germany
3
Max Planck Institute for Computer Science, Saarbrücken, Germany

470

An Exploration of the Citizens Insight System: A Case Study

Thomas Mavroudakis1, Panos Hahamis2, Lasse Berntzen3, Nodas Douzinas1, Markos Hanna1, Nikos Farfas1, Niki Krikeli1 and Charalampos Karanikas1
1Department of Philosophy and History of Science, University of Athens, Athens, Greece
2Westminster Business School, University of Westminster, London, UK
3Vestfold University College, Tønsberg, Norway

479

Dynamic Case Weighting - Using the Data We Have to Manage the Courts

James McMillan1 and Carolyn Temin2
1National Center for State Courts USA and Hon
2Court of Common Pleas, Philadelphia, Pennsylvania, USA

485

QUIMBY: An Innovative Open-Source Solution for e-Democracy

Vittorio Miori and Dario Russo
Italian National Research Council, Pisa, Italy

493

IT Alignment in the Malaysian Public Sector: e-Syariah as a Case of Study

Muhd Rosydi Muhammad
University of Warwick, Coventry, UK

501

Aligning Electronic Government and Public Administration Reform Programs - Process, Tools and Case Study

Adegboyega Ojo, Tomasz Janowski and Mohamed Shareef
United Nations University, Macao SAR, China

510

Developing Measures of e-Government Progress Using Action Research

Mick Phythian, Ben Fairweather and Richard Howley
De Montfort University, Leicester, UK

522

IPIS: Interoperability Practical Implementation Support for e-Government Interoperability

Apitep Saekow and Choompol Boonmee
Thammasat University, Pathumthani, Thailand

529

Ontology Driven e-Government

Peter Salhofer, Bernd Stadlhofer and Gerald Tretter
University of Applied Sciences, Graz, Austria

540

Multilevel Life-Event Abstraction Framework for e-Government Service Integration

Farzad Sanati and Jie Lu
University of Technology Sydney (UTS), Australia

550

Electronic Criminal Records in Greece: Applying e-Government Transformation Project Management Approach

Demetrios Sarantis, Dimitris Askounis and AiKaterina Maria Sourouni
National Technical University of Athens, Greece

559

e-Government in South Africa: Successes and Challenges in the Quest to Bridge the Digital Divide

Omphemetse Sibanda Sr
University of South Africa, Pretoria, South Africa

570

The Effects of IT Maturity on the Political and Administrative Chains of Governance

Bernt Krohn Solvang
University of Agder, Grimstad, Norway

579

Government Process Reengineering in Practice; A case Study of G2B Transaction's Interoperability Achievement

Aikaterini-Maria Sourouni, Harry Tsavdaris, George Kourlimpinis, Christos Ntanos and Dimitris Askounis
National Technical University of Athens, Greece

588

Examining e-Government Project Failure Through Differing Theoretical Lens

Carolyne Stanforth
University of Manchester, UK

594

European e-Government Identity Management Architecture Design and Evaluation

Kamelia Stefanova1, Dorina Kabakchieva2 and Roumen Nikolov2
1
University of National and World Economy, Sofia, Bulgaria
2Sofia University “St. Kl. Ohridski”, Bulgaria

602

The Evolution of Romanian Urban e-Government: 2006 – 2008

Virgil Stoica and Andrei Ilas
Alexandru Ioan Cuza University of Iasi, Romania

611

Deriving the Impact of Governmental Decisions by Mining Public Opinions

George Stylios, Sofia Stamou and Dimitris Christodoulakis
Patras University, Greece

622

e-Financial Reporting Within the Romanian Public Sector Governance

Adriana Tiron Tudor1, Rodica Blidisel 2 and Adina Popa3
1 Babes Bolyai University - Cluj Napoca, Romania
2
West University from Timisoara, Romania
3Eftimie Murgu University of Reşiţa, Romania

628

A Review of Reviews About e-Government: What are we not Doing?

Tim Turner
School of IT&EE, UNSW@ADFA, Canberra, Australia

638

Strategies for Integrated Service Delivery and Supply Chain Management

Anne Fleur van Veenstra, Marijn Janssen and Bram Klievink
Delft University of Technology, Delft, The Netherlands

646

Gateways to Justice: The Use of Videoconferencing Technology to Take Evidence in Australian Courts

Anne Wallace1 and Emma Rowden2
1
University of Canberra, Australia
2University of Melbourne, Australia

653

Equality Across the Board – Tackling our non-Compliant Customers

Susan Walsh
Irish Revenue Commissioners, Ireland

661

Evaluating the G2B Capability of Local Government Portals─Take Tianjin Binghai New Area and Shanghai Pudong of China as Examples

Fang Wang and Lina Zhai
Business school of Nankai University, Tianjin, China

666

Challenges in Developing an Incipient Information Systems Strategy for Local e-Government: An Empirical Study of a British Local Authority

Gamel Wiredu
Ghana Institute of Management and Public Administration, Accra, Ghana

676

The Major Challenges to Cross-Border Interoperability Public e-Procurement

Meltem Yildirim İmamoğlu
Ministry of Finance, The Finance Inspection Board, Ankara, Turkey

686

Implementing e-Government in Iran

Hassan Yousefi-Azari
University of Tehran, Tehran, Iran

696

Voter Verifiable and Single Transferable Electronic Voting for Elections with Electoral Barriers

Okan Yücel and Nazife Baykal
Middle East Technical University,  Informatics Institute, Ankara, Turkey

703

The Security Paradox, Disclosing Source Code to Attain Secure Electronic Elections

Dimitrios Zissis and Dimitrios Lekkas
Department of Product and Systems Design Engineering, Syros, University of Aegean, Greece

741

 

Updated 29 June 2009

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