9th European Conference on e-Government ECEG 2009

Proceedings of
The 8^th European Conference on e-Government
held at Ecole Polytechnique, Lausanne, Switzerland
10-11 July 2008

The proceedings of the above conference are now available to purchase in two formats, Book or CD-ROM:

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The Contents of the Proceedings are shown below.

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Paper Title	Author(s)	Page No.
Preface		iv
Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs		vi
Biographies of contributing authors		vii
Towards Flexible Evaluation for e-Government Websites Quality: A Multi-Perspective Evaluation Framework	Manal Abdel-Kader Abdel-Fattah and, Galal Hassan Galal-Edeen Faculty of computers and informatics Cairo Egypt	1-12
Toward a Model for e-Government Services Adoption: The Case of Jordan	Omar Al Hujran and Akemi Takeoka Chatfield University of Wollongong, NSW, Australia	13-22
Business Process Improvement in Organizational Design of e-Government Services	Ömer Faruk Aydinli¹, Sjaak Brinkkemper¹ and Pascal Ravesteyn² ¹University of Utrecht the Netherlands ²University of Applied Science Utrecht the Netherlands	23-32
e-Voting Implementation in Nigeria: Prospects and Challenges	Charles Ayo and Uyinomen Ekong Covenant University, Ota Ogun State, Nigeria	33-42
Transformational Government – A Conceptual Foundation for Innovation in Public Administrations	Lars Baacke, René Fitterer, Tobias Mettler and Peter Rohner University of St. Gallen Switzerland	43-50
Sense and Sensitivity: Power and shared services in public sector ICT	Frank Bannister¹ and Regina Connolly² ¹Trinity College Dublin Eire ²Dublin City University Eire	51-62
e-Governance a New Challenge After e-Government	Jaro Berce¹, Sam Lanfranco² andVasja Vehovar¹ ¹University of Ljubljana Slovenia ²York University Toronto Canada	63-72
A Group Collaboration Support System to Assist Building and Managing National Core Component Dictionary and XMLSchema Standards	Sunet Boonmee, Apitep Saekow and Choompol Boonmee Thammasat University, Pathumthani, Thailand	73-82
The Alignment of the Information Technology’s Enterprise Resource Planning Rollout Strategy with the Business Strategy in a Semi-Governmental Organisation	Maishe Bopape¹, Sam Lubbe¹ and Rembrandt Klopper² ¹University of South Africa Pretoria South Africa ²University of KwaZulu-Natal Durban South Africa	83-92
ERP Evaluation in Healthcare Organizations: Results of an Empirical Study	Luca Buccoliero, Stefano Calciolari and Marta Marsilio Università Bocconi, Milan, Italy	93-104
Building Trust within Inter-municipal Cooperation	Walter Castelnovo¹ and Massimo Simonetta² ¹Università dell’Insubria Como, Italy ²Ancitel Lombardia Cologno Monzese Italy	105-112
Public Service Reform through e-Government: A Case Study of ‘e-Tax’ in Japan	Akemi Takeoka Chatfield University of Wollongong, NSW, Australia	113-124
The Challenges of Implementing Local e-Governance in Mauritius: Case of Revenue Management System	Hemant Chittoo, Taruna Shalini Ramessur-Seenarain, Ramesh Durbarry and Oupendranath Amoroo The University of Technology, Pointes aux Sables, Mauritius	125-136
The Irish Taxpayer: Analysis of Contact with Revenue	Duncan Cleary and Mary Dwyer Research Unit Revenue, Dublin. Ireland	137-148
From Ottawa to Lausanne: Much Done but More to Do?	Tom Collins University of Limerick, Ireland	149-158
Marketing e-Government Applications – A Case Study of Ireland’s Online Taxation Platform	Mary Corbett¹ and Conor Carroll² ¹Revenue Commissioners, Tralee, Co. Kerry, Ireland ²University of Limerick, Ireland	159-172
Observatories of e-Government Practices: An Exploratory Study of Portals for the Dissemination of Innovations and Practices in the Application of Information and Communication Technologies in Government	Cesar Alexandre de Souza¹, Nicolau Reinhard¹, Newton Vagner Diniz², Roberto Meize Agune³ and Maria Luiza Pascale⁴ ¹University of São Paulo Brazil ²CONIP Institute Brazil ³Secretary of Administration of the São Paulo State Government Brazil ⁴FUNDAP Brazil	173-182
e-Tax Services and Their Evolution: The Case of Slovenia	Mitja Decman and Maja Klun University of Ljubljana, Slovenia	183-190
Online Debates in the 2007 French Presidential Campaign	Nicolas Desquinabo Université de la Sorbonne Nouvelle, Paris, France	191-198
Cross-National Benchmarking of Local e-Government	Wolfgang Eixelsberger University of Applied Sciences, Villach, Austria	199-206
Uncovering the Janus face of e-Participation : A Delayed Introduction	Annelie Ekelin Blekinge Institute of Technology, Ronneby, Sweden	207-214
Transformation to e-Government in Developing Countries: Lessons from Libya	Fatma Younis Eldresi¹, Carl Adams² and Nassraddeen Amer Sweisi^{2 1}The Arabian Gulf Oil Company, National Oil Corporation Benghazi, Libya²University of Portsmouth, UK	215-226
BELGIF: After Belgium Separates, WALGIF?	Alea Fairchild and Bruno de Vuyst Vesalius College, Vrije Universiteit, Brussel, Belgium	227-234
From the Ashes of Phenix: e-Justice in a Surreal Country	Alea Fairchild and, Bruno de Vuyst Vesalius College, Brussels, Belgium	235-240
An Evaluation Approach for Multi-Channel e-Government Services	Galal Hassan Galal-Edeen and Manal Abdel-Kader Abdel-Fattah Faculty of Computers and Information Cairo Egypt	241-250
e-Government as Support in Interventions of Use and Transformation of the Historic Centre of Cagliari	Chiara Garau, Giancarlo Deplano and Valentina Pavan University of Cagliari, Cagliari, Italy	251-262
A Web Based Tool to Assist Management, Control and Security in Schools’ Educational Excursions	John Garofalakis, Andreas Koskeris, Theofanis-Aristofanis Michail and Agoritsa Vopi Computer Technology Institute, Rio Patras, Greece	263-274
e-Government and Organizational IT Adoption: The Case of the Barcelona City Council	Mila Gascó¹ and Carlos Jiménez² ¹Universitat Pompeu Fabra, Barcelona, Spain and Estratic, Barcelona, Spain ²Information Systems Service, Barcelona, Spain and Estratic, Barcelona, Spain	275-282
Verification and Maintenance of E-voting Systems and Standards	Paul Gibson¹ and Margaret McGaley²¹Le Département Logiciels-Réseaux, INT, Évry, France ²Computer Science Department, NUI Maynooth, Ireland	283-290
The Effective Deployment of ICT in Universities: Applicability of Core IS Capabilities	Jenny Gilbert Anglia Ruskin University, Cambridge,UK	291-298
Participation Verité : Lessons from Australian New Media Democracy 2007-08	Mary Griffiths University of Adelaide, Australia	299-308
Trust and Electronic Government: Client’s Attitudes to Institutions, Officers, and Elected Politicians	Michael Grimsley¹ and Anthony Meehan² ¹Sheffield Hallam University UK ²Centre for Research in Computing, The Open University, Milton Keynes UK	309-318
Improving Governmental Service Delivery: Disintermediation and Re-Intermediation Strategies for Multi-Channel Management	Marijn Janssen and Bram Klievink Delft University of Technology, the Netherlands	319-326
An e-Readiness Analysis for Economic and Social Opportunities in KwaZulu-Natal, South Africa: A Perspective for Systems Development in e-Government	Rembrandt Klopper¹ and Sam Lubbe² ¹University of KwaZulu-Natal Durban South Africa ²School of Computing UNISA Muckleneukrant South Africa	327-338
Singing from the same Hymnsheet? The Impact of Internal Stakeholders on the Development of e-Democracy	Ailsa Kolsaker and Liz Lee-Kelley University of Surrey,Guildford, UK	339-346
Risk Analysis, or how to Avoid Contact with Most of Your Customers	Seán Leake Irish Revenue Commissioners, Dublin, Ireland	347-352
From Fragmented e-Government Projects Towards National Enterprise Architecture Programs	Katja Liimatainen and Ville Seppänen University of Jyväskylä, Finland	353-360
Case Management for Electronically Collaborating Administrations	Nadine Lindermann¹ and Carlo Simon² ¹University Koblenz-Landau Institute for Management Campus Koblenz Germany ²Provadis School of International Management and Technology AG Frankfurt. Germany	361-370
A Policy Model for the Digital Age: A Revision of the UK Public Policy Model	Mark Liptrott Edge Hill University, Ormskirk, UK	371-378
Performance and IT Investment Intensity in RSA e-Governmental Departments – A Pilot Study	Sam Lubbe¹and Rembrandt Klopper² ¹University of South Africa Pretoria South Africa ²University of KwaZulu-Natal Durban South Africa	379-386
Developing Telehealthcare Systems in Complex Multi-Agency Service Settings: The OLDES Project	Gregory Maniatpouos, Rob Wilson, Mike Martin and Sarah Walsh Newcastle University, UK	387-394
Massachusetts, Microsoft and Digital Document Standards: Government-as-Consumer Power to Prevent an Enclosure Movement in the Digital age?	Shaun McGirr University of Michigan Ann Arbor USA	395-402
Determinants of Website Satisfaction and Loyalty: Comparing e-Business and Federal e-Government Models	Forrest Morgeson University of Michigan USA	403-414
Using a Best Practice Case in Evaluating e-Government Potential in Iranian Cities	Seyed Amin Mousavi, Elias Pimenidis and Hamid Jahankhani University of East London, UK	415-426
Anonymous, Liberal and User-Centric Electronic Identity Supports Citizen Privacy Protection in e-Government	Libor Neumann ANECT a.s. Prague, Czech Republic	427-434
Leading and Communicating ICT-Based Change in the Public Sector Approaching an e-Government-Project in a Swiss Federal Department from a Communicational Perspective	Alessia Neuroni, Marianne Fraefel and Reinhard Riedl Berne University of Applied Sciences, Switzerland	435-444
e-Government Evolution in EU Local Governments: A Comparative Perspective	Vicente Pina, Lourdes Torres and Sonia Royo University of Zaragoza, Spain	445-454
A Survey of French Local e-Democracy	Olivier Ricou EPITA Research and Development Laboratory, Bicêtre cedex, France	455-462
Electronic Government Interoperability in Thailand: A Pilot Project on Official Electronic Correspondence Letters Exchange between Heterogeneous Software Products	Apitep Saekow¹, Ajin Jirachiefpattana²and Choompol Boonmee¹ ¹Thammasat University Pathumthani, Thailand ²Ministry of Information and Communication Technology Thailand	463-474
e-Honesty: Technical Potentials and Social Risks of Local e-Government Strategies in Bangladesh for Supporting the Fight Against Corruption	Stefan Selke¹, Bishawjit Mallick² and Alexander Holzbach² ¹University of Karlsruhe, Karlsruhe and Furtwangen University, Germany ²University of Karlsruhe, Germany	475-482
Electronic Monitoring of Advertising Firms Shareholder Structure; an Initiative of Secretariat General of Communication – Secretariat General of Information	Aikaterini-Maria Sourouni, George Kourlimpinis, Harry Tsavdaris, Dimitris Askounis and Christos Ntanos National Technical University of Athens, Greece	483-490
Romanian Urban e-Government. Digital Services and Digital Democracy in 165 Cities	Virgil Stoica and Andrei Ilas “Al. I. Cuza” University Iasi,Romania	491-500
Remodelled and Restyled e-Procurement – New Power Relationships Down Under	Doug Thomson Graduate School of Business, RMIT University, Melbourne, Australia	501-512
Privacy Policy Analysis of UK e-Government Websites	Andrew Tolley¹ and Darren Mundy² ¹Scarborough Borough Council UK ²University of Hull Scarborough UK	513-520
Developing a Framework for Assessing Adoptability of Citizen-Focused e-Government Initiatives in Ddeveloping Countries: the Case of Tanzania; Exploratory Phase Results	Jim Yonazi, Henk Sol and Albert Boonstra University of Groningen, The Netherlands	521-532
Competent Electronic Participation Channels in Electronic Democracy	Dimitrios Zissis, Dimitrios Lekkas and Anastasia-Evangelia Papadopoulou Department of Product and Systems Design Engineering Syros Greece	533-546

Updated 11 July 2008