Academic Conferences International

Proceedings of
The 5th European Conference on e-Government
held at University of Antwerp, Belgium on 16-17 June 2005

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Paper Title	Author(s)	Page
Preface		vii
Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs		ix
Biographies of contributing authors		xi
e-Government at Community Level – An Empirical Investigation in the State of Hesse, Germany	Paul Alpar and Sylvia Becker School of Business Administration and Economics, Philipps University at Marburg,Germany	1
e-Government beyond e-Administration. The Evolution of Municipal Area Environments Could Establish a Digital Framework of Confidence for Citizens	Leo G. Anthopoulos and Anastasios D. Manos Aristotle University of Thessaloniki, Greece	7
The Effectiveness of e-Service in the Public Sector: A Local Government Perspective	Mehdi Asgarkhani Faculty of Commerce, C.P.I.T., Christchurch, New Zealand	17
Designing a Robust e-Policing System for Developing Nations of the World	Charles Ayo, Aaron Atayero, Nicholas Ikhu-Omoregbe, and Oludayo Olugbara. Covenant University, Canaanland, Ota, Nigeria	27
The Virtual Workspace: Telework, Disabilities and Public Policy	Paul Baker¹, Alea Fairchild², ¹Institute of Technology, Atlanta, Georgia USA ²Vesalius College and Vrije Universiteit Brussel, Belgium	33
A Risk Assessment Framework for Electronic Voting	Frank Bannister Trinity College, Dublin, Ireland	43
The Governance of Back Office Integration: Some Dutch Experiences	Victor Bekkers Erasmus University Rotterdam, The Netherlands	57
e-Ombudsman: A Tool for Citizen Feedback on Policy Decisions	Lasse Berntzen Vestfold University College, Faculty of Social Science, Tønsberg, Norway	67
Accessibility of Public e-Procurement Websites: Methodology and Empirical Evidence	Guiseppe Bruno¹, Emilio Esposito¹, Michele Mastroianni², Daniela Vellutino³ ¹University of Naples Federico II, Italy, ²Second University of Naples, Italy, ³University of Salerno, Italy	75
The Movement to an Information Society: A Comparison of Australia and Other Leading Information Society Countries	John Byrne¹, Bill Martin¹, Hepu Deng¹ and Edward Halpin^{2 1}School of Business IT, RMIT University, Melbourne, Australia ²School of Information Management, Leeds Metropolitan University, UK	85
Organizing e-Government for Small Local Government Organizations	Walter Castelnovo¹ and Massimo Simonetta² ¹Università dell’Insubria, Como, Italy, ²Ancitel Lombardia, Cologno Monzese, Italy	93
e-Democracy: A Solution for Disadvantaged Territories	Flavio Corradini, Eleonora Paganelli, Alberto Polzonetti, University of Camerino, Italy	101
Effect of Government Modernisation on Visually Impaired Staff in the Irish Civil Service	Natasha Cray, Fidelma Cotter and Denise Leahy Trinity College Dublin, Dublin, Ireland	111
e-Government and the Re-use of Public Sector Information	Martin De Saulles University of Brighton, UK	121
Responsiveness of e-Government and the Case of Slovenia	Mitja Decman University of Ljubljana, Faculty of Administration, Ljubljana, Slovenia	127
The Translation of e-Voting Technical Requirements Into Specific Legislation. A Study of Three Spanish Cases	Jordi Barrat Esteve Constitutional Law Department / Universitat Rovira i Virgili, Spain	137
Reviewing Policy, Practice and Potential of e-Consultation in Northern Ireland and the Republic of Ireland – A European Case Study	G Honor Fagan¹ Michael Murray¹ and Paul McCusker² ¹National Institute for Regional and Spatial Analysis at NUI, Ireland, ²Letterkenny Institute of Technology, Ireland	143
Stakeholder Governance: Towards A Holistic Approach to Managing e-Government	Leif Skiftenes Flak Agder University College, School of Management, Kristiansand, Norway	151
Evaluation of NMS e-Services Environment Within the Context of Four Specific Socio-Economic Domains: Towards the Promotion of a few Best Practices for Improving e-Inclusion and e-Participation	Panagiotis Germanakos, Eleni Christodoulou and George Samaras Computer Science Department, University of Cyprus, Cyprus	161
Successful Implementation of ICT Projects in Government	David Gichoya Research School of Informatics, Loughborough University, UK	171
New Zealand’s Developing e-Democracy : People, Place, Culture, Difference	Dr. Mary Griffiths Faculty of Arts and Social Sciences, University of Waikato, Hamilton, New Zealand	183
Financing e-Government: A Study of Issues, Models, and Funding Strategies	Kenneth A. Griggs, Rosemary Wild Orfalea College of Business, California Polytechnic State University, San Luis Obispo, U.S.A.	193
e-Government in Greece: Opportunities for Improving the Efficiency and Effectiveness of Local Government	Panos Hahamis, Jennifer Iles and Mike Healy Westminster Business School, University of Westminster, UK	203
Using e-Government to Improve the Quality of Local Authority Services	Mike Hart¹ and Peter Byrne² ¹University College, Winchester, UK,²Department, Winchester City Council, UK	213
e-Government, Public Policy and the Growth of Conditionality	Paul Henman Social Policy Unit, University of Queensland, Brisbane, Australia	223
Towards Integrated Government: A Five Stage Architecture Model	Marijn Janssen and Anne Fleur van Veenstra Delft University of Technology, The Netherlands	231
Not all the online political forums are futile: The case study of the “radical community	Raphael Kies European University Institute, Florence, Italy	239
Product Classification and Description in Public e-Procurement: Are There Lessons to be Learned From Private e-Procurement?	Joerg Leukel¹ and Gregory Maniatopoulos² ¹University of Duisburg-Essen, Information Systems, Essen, Germany, ²University of Newcastle upon Tyne, UK	247
The Democratic Potential of South Korean e-Government: A Historical Institutionalist Perspective	Hyeon-Suk Lyu The University of Manchester, UK	257
Transparent Government Inspections: Using the Internet to Strengthen Civic Competence	Albert Jacob Meijer Utrecht School of Governance	267
Consultation Cynicism: Whither e-Consultation?	Paul McCusker¹, David O’Donnell², Simon Stephens¹ and Ann Marie Logue^{1 1}Letterkenny Institute of Technology, Port Road, Donegal County, Ireland, ²Intellectual Capital Research Institute of Ireland, Ballyagran, Ireland	277
On the Way to the Learning City? A Typology of Citizenship Management Using ICTs	Hélène Michel ESC Chambéry - Université de Savoie, Chambéry, France	287
U.S. Wireless Policy Landscape in the Disabilities Context	Helena Mitchell, Paul M.A. Baker, and Alan Bakowski Georgia Institute of Technology, Atlanta, Georgia, USA	295
From e-Gov to ‘we’-Gov – Social Inclusion, Government and ICT’s	Paul G. Nixon and Rajash Rawal The Hague School of European Studies, The Hague University, The Netherlands	305
Determining Progress Towards e-Government: What are the Core Indicators?	Adegboyega Ojo , Tomasz Janowski and Elsa Estevez United Nations University, Macao, China	312
Process modeling towards e-Government - A Systematic Guideline for Comparing Modeling Methods	Sebastian Olbrich School of Business Administration and Economics, Philipps University at Marburg, Germany	323
Payment Procedures for Electronic Government Services	Key Pousttchi and Dietmar Wiedemann University of Augsburg, Germany	333
A Roadmap for European Research in Learning and Knowledge Creation in e-Government	Jeremy Rose¹ and Martin van Rossum² ¹Aalborg University, Denmark, ²ELANET, Brussels, Belgium	343
Towards a Multi-measurement Platform of e-Government Projects and Services	Pierre Rossel and Matthias Finger EPFL-CDM-MIR, Swiss Federal Institute of Technology, Lausanne, Switzerland	349
Reference Model based Process Performance Measurement – Enabler of an Efficient e-Government	Christian Seel and Christine Daun German Research Center for Artificial Intelligence, Saarbruecken, Germany	359
Balanced e-Government Implementation	Kris Snijkers Katholieke Universiteit Leuven, Belgium	369
GUIDE Open Identity Management Architecture Design – Key Contribution to the Further Advancement of e-Government Throughout Europe	Kamelia Stefanova¹, Dorina Kabakchieva¹.and Lia Borthwick² ¹Centre for Information Society Technologies, Sofia University, Bulgaria, ²British Telecom, United Kingdom	377
Feasibility and Priority Study for Presenting Health Services over the Internet	Amir Talaei-Khoei¹, Mohammad Kazem Akbari¹, Mojtaba Talaei-Khoei² and Anahita Hassanzade¹ ¹Amirkabir University of Technology, Tehran, Iran, ²Mashhad University of Medical Sciences, Iran	387
e-Government and Interoperability	Efthimios Tambouris¹ and Konstantinos Tarabanis² ¹Center for Research and Technology Hellas (CERTH), Thessaloniki, Greece, ²University of Macedonia, Thessaloniki, Greece	399
A Preliminary Analysis of an e-Government Market Segmentation	Tim Turner, Andrea Schwager and Ahmed Imran University of New South Wales, Australian Defence Forces Academy, Campbell, Australia	409
A Project on e-Government and e-Health: The Creation of an Epidemiological Data Warehouse On-line Exploiting the Workers Sickness Data	Marco Zanotelli¹, ², Diego Zamatteo² and Giulio Giannetti² ¹University of Milan, Italy , ²INPS - National Social Security Institute, Rome, Italy	421
The Impact of the ICTs on Local Power Relationships	Philipp Zimmermann¹ and Matthias Finger² ¹Institute of Economics & Tourism, University of Applied Sciences Valais, Sierre, Switzerland, ²Swiss Federal Institute of Technology EPFL, Lausanne, Switzerland	431
Single Transferable Vote (STV) and Voter Turnout in New Zealand Local Election 2004	Jacky Zvulun University of Otago, New Zealand	441
Towards Electronic Governance – Gaining Evidence for a Paradigm Shift in Governance From Federated Identity Management	Thomas Zwahr, Pierre Rossel, Matthias Finger College of Management of Technology, Lausanne	453
ASP implementation of ERP for the Macedonian Government: From fiction to reality	Mijalce Gjorgiev University “Ss Cyril and Methodius”, Skopje, Macedonia	463
e-HRM: New Organizational Paradigms in the Public Italian Administration	Ginevra Gravili Università degli Studi di Lecce- Italy	473
Practitioner paper
Maximising the Macroeconomic Benefits of e-Government	John Alexander HISL Limited, Redditch, UK	481
The Transnational e-Government Agenda: Key Policy Issues for the European Union and its Member States	Manuel Baptista GOPA-Cartermill, Brussels, Belgium	493
e-Governance as a Challenge for Knowledge Society	Jaro Berce, The Institute for Prospective Technological Studies, Sevilla, Spain	503
e-Easy: The Internal Digital Divide - The Development of e-Government within Local Government	Peter Byrne Winchester City Council, Hants, UK	513
A Computerized Performance Measurement System for City Administrations	Marcelo Costa InfoQuality & Itautec, Goiania / GO, Brazil	519
eID: Identity Management in an Online World	Jerry Fishenden National Technology Officer, Microsoft UK, London, UK	529
e-Government and e-Clustering – The Public Sector as a key Player in a Regional e-Cluster System	Ute Hansen Bovenau Research, Bovenau, Germany	541
Transport Direct: Info-neutral e-Government	Miles Jackson, David Gott, Paul Drummond and Roger Slevin Transport Direct team, Department for Transport, London, UK	551
Borsa Lavoro Lombardia: e-Gov Interoperability in the Labour Market	Alessandro Meinardi Agenzia regionale per il Lavoro, Regione Lombardia, Milan, Italy	561
Implementing Major Change Initiatives and Securing Productivity Efficiency in a Revenue Office Through Imaginative Use of IT and Ensuring Staff ‘Buy in’ Through Non-hierarchical Project Group Dynamics	Pat Molan, Michael Gladney and Triona Doherty Revenue Commissioners, Limerick, Ireland	569
e-Government, Interoperability and Innovation	Benoît Müller Business Software Alliance, 1050 Brussels, Belgium	577
Open ICT e-Government Architecture as an Interoperability Framework	Libor Neumann¹ and Pavel Benda² ¹ANECT a.s., Praha, Czech Republic, ²ASD software s.r.o., Šumperk, Czech Republic	585
Distributed Authentication and Authorization in e-Government	Libor Neumann and Pavel Sekanina ANECT a.s., Praha, Czech Republic	597
Practical Application of Biometrics for Security, Privacy and Convenience Within the UK Education Environment	Aine Ni Fhloinn Inhouse Training, Dublin 6, Ireland	607
Identity Management for Large e-Government Populations	J.R. Reagan and Gordon Hannah BearingPoint, Inc, McLean, USA	617
Addressing and Protecting Distributed Resources in e-Government Architectures Using Multiple Digital Identities	Alain Sandoz, Nicolas Haenni, Jean-René Eudes Centre des technologies de l’information, Geneva, Switzerland