To purchase any of
our range of books and publications, please select a category below
IT
MANAGEMENT
Image
Code
Name
Price
OI003
How To Manage The IT Helpdesk - A guide for user
support and call centre managers (2nd edition).
Author: Noel Bruton (Pages
- 347) Butterworth Heinemann, 2002, ISBN 0-7506-4901-1 The second edition of
this popular book brings updates to several of the author's ideas, strategies
and techniques with new material on: Customer relationship management -
definition and the role of the helpdesk. E-support and the Internet.
Contrasting the call centre and the helpdesk. First, second and third line
support. Operational level agreements. Strategies for backlog management.
Telephone technologies in user support. In addition there is: A new template
for a service level agreement. An improved cost justification model for the
internal helpdesk and a new cost justification model for the external
helpdesk.
GBP29.00
ITM002
ERP - The Implementation Cycle.
Author: Stephen Harwood
(Pages - 183) Butterworth Heinmann, 2003, ISBN 0-7506-5207-1 The ERP
implementation cycle is characterized by complexity, uncertainty and a long
time-scale. It is about people and issues that effect
the business - it is a multi-disciplinary effort. This book will provide you
with the practical information you will need in relation to the many issues
and events within the implementation cycle. After reading this book you will
be fully equipped and alerted to what is involved in an ERP implementation.
GBP25.00
ITM001
Value-Driven IT Management
- Commercialising the IT Function.
Author: Iain Aitken (Pages
- 308) Butterworth Heinmann, 2003, ISBN 0-7506-5925-A Value-Driven IT
Management explains how huge sums are wasted by companies (and governments)
on poorly aligned, poorly justified and poorly managed IT projects based on
wishful thinking cost and benefit assumptions and that even successful
projects rarely seem to realize the benefits promised. The author contends
that the root cause of the disappointment and disillusion often found in
senior management with the value extracted from its IT investments is a
complacent corporate culture that can actually foster uncommercial behaviours
in both users and internal suppliers of IT solutions.
GBP30.00
ITM003
Intelligent IT Outsourcing - EightBuilding
Blocks to Success.
Author: Sara Cullen and
Leslie Willco9cks (Pages - 224) Butterworth Heinmann, 2003, ISBN
0-7506-5651-4 Intelligent IT Outsourcing enables practitioners to focus on
the essential issues of IT outsourcing, so that fundamental structure of
their sourcing strategy and its implementation is sound. The authors provide
insight into the challenges likely to be faced and give detailed advice on
how to pre-empt and manage these challenges.
GBP25.00
ITM004
Network Security - A Practical Guide.
Author: Owen Poole (Pages
- 212) Butterworth Heinmann, 2003, ISBN 0-7506-5033-8 This book covers a
broad range of issues, starting with an assessment of network security,
including the financial implications of security breaches, and moving on to
discuss the different types of security threats facing computer networks.
Particular attention is also given to the legal framework for network
security. Attention is then turned to increasing security awareness and
readiness, including system configuration, acceptable use, business
continuity, and explaining technical solutions available such as firewalls
and content control.
GBP25.00
ITM005
Purchasing and Financial Management of Information
Technology.
Author: Frank Bannister (Pages
- 369) Butterworth Heinmann, 2004 ISBN 0-7506-5854-1 Purchasing and financial
management of information technology shows how to obtain the best value from
IT expenditure by providing readers with a comprehensive guide to all aspects
of planning, managing and controlling IT purchasing and finance. The author
draws on over 25 years of experience in the field to provide readers with
useful mixture of good procedures and common sense rules that have been
tried, tested and found to work.
GBP35.00
ITM006
IT Performance Management.
Author: Peter Wiggers,
Henk Kok and Maritha de Boer-de Wit (Pages - 289) Elsevier Butterworth
Heinemann, 2004 ISBN 0-7506-5926-2 This book addresses the way organizations
should balance the demand and the supply of information technology,
optimising the cost and maximizing the business value of IT. The foundation
of the authors' approach is based on the flow of money and related management
objectives. This book is not about what is good or what is bad, but rather is
about the "what", the "why" and to a limited extent the
"how" of managing the performance of IT.
GBP30.00
ITM007
Making IT Count - Strategy, Delivery, Infrastructure.
Author: Leslie P.
Willcocks, Peter Petherbridge, and Nancy Olson (Pages - 267) Butterworth
Heinemann, 2002, ISBN 0-7506-4821-X Making IT count focuses on the practical
elements of delivering information technology Strategy. The linkage between
strategy development and delivery needs a very clear focus; this is the key
topic that the authors address. The book highlights eight major fallacies in
managing IT, and eighteen better practises. It then details how to draw up
strategy, instigate navigation techniques and make sourcing decisions.
GBP25.00
H001
Information Warfare.
Authors: Bill Hutchinson
and Matt Warren (Pages - 204) Published by Butterworth Heinemann, 2001 This
text introduces the concepts of information warfare from non-military,
organizational perspective. It is designed to stimulate managers to develop
policies, strategies and tactics for the aggressive use and defence of their
data and knowledge base. The book covers the full gambit of information
warfare subjects from the direct attack on computer systems to more subtle
psychological technique of perception management. It provides the framework
needed to build management strategies in this area. The topics covered
include the basics of information warfare, corporate intelligence systems,
the use of deception security of systems, modes of attack, a methodology to
develop defensive measures, plus specific issues associated with information
warfare.
GBP25.00
P001
Corporate Politics for IT Managers.
Authors: Keith Patching
and Robina Chatham (Pages - 314) Published by Butterworth Heinemann, 2001
This book is about management, written specifically for IT managers. It is
practical and readable, with a touch of humour. The book deals directly with
the frustrations felt by many IT managers who believe that they are not being
listened to. IT is recognized in almost all organisations as important; but
many IT managers feel personally undervalued. Their IT departments are also
often poorly rated by users, despite the fact that they work hard, long
hours.
GBP20.00
R002
IT Management - The Make or Break
Issues.
Edited by Dan Remenyi and
Ann Brown (Pages - 325, hardback), Published by Butterworth Heinemann, 2001
This book covers all aspects of IT project management such as the way to
achieve maximum benefits from the investment. Subjects include exploring
fashions in IS/IT Management, outsourcing IT and e-Business, learning to
realise the benefits of IT, purchasing and information technology, life cycle
management and the IT management paradox, a framework for evaluating legacy
systems, IT on board or under the thumb, why business models matter, a look
at IT in 2005, strategic decisions in the information age, e-Business model
options, the CIO's career is over, long live the CIO, managing IT in the 21st
century, back to the future - a look at information deliveries and
manipulating reality deception on the web.
GBP30.00
T001
Inside Track.
Author: David Taylor
(Pages - 150) Published by Butterworth Heinemann, 2001 Never before has IT
played such a significant role in transforming organisations, of all sizes,
and yet it continues to be dominated by technical jargon, acronyms and
irrelevant detail. This book cuts through all of the confusion, and presents
a clear, direct, solution-based focus on the key IT/business issues facing
every company and business leader today.
GBP15.00
T002
IT In Business: A Manager's Casebook.
Authors: David Targett,
David Grimshaw and Philip Powell (Pages - 318), Published by Butterworth
Heinemann, 1999 This book examines the impact of new IT initiatives from the
business angle. The case material is derived from the year's best research
projects from three leading UK Business Schools - Bath, Cranfield and Warwick. The incisive
exploration of managing processes in IT companies is essential reading for IT
Managers in 'end-user businesses who have to deliver strong business benefits
from IT. In a climate of rapid and continual change, such contemporary
information is invaluable.
